Mike Kunkle
Sales Effectiveness | Sales Training | Sales Performance | Sales Transformation | Speaker
- Location
- Dallas/Fort Worth Area
- Industry
- Professional Training & Coaching
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Mike Kunkle's Overview
- Current
-
- Director, Sales Effectiveness at Insphere Insurance Solutions
- Past
-
- Director of Sales Training at Torchmark Corporation
- Director, Training Delivery Services at McKesson Provider Technologies
- Director, Business Analytics/Performance Improvement at NovaStar Mortgage, Inc.
- Project Team Leader - Six Sigma/Process Improvement at NovaStar Mortgage, Inc.
- Director of Sales Performance Development at NovaStar Mortgage, Inc.
- Owner | Managing Director, Performance Improvement at ForceField Performance Services
- Manager, Sales Training at Pfizer Consumer Healthcare
- Various Training & OD Leadership Roles at PlanSoft Corporation (now StarCite)
- Director, Sales Training & Management Development at Hyatt Hotels Corporation
- National Sales Training Manager at Household Finance Corporation
- Education
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- Six Sigma Academy
- The Center for Effective Performance, Inc.
- Dale Carnegie
-
Mansfield University of Pennsylvania
-
Phillipsburg High School
- Recommendations
-
37 people have recommended Mike
- Connections
-
500+ connections
- Websites
Mike Kunkle's Summary
See http://bit.ly/PerfLevers082011 for the sales transformation methodology I developed.
INVITE ME - http://bit.ly/InviteMike-LinkedIn
Prefer to connect with those doing sales transformation work and training/OE/OD.
SUMMARY
Sales effectiveness leader with expertise in performance lever analysis, developing sales training, and leading sales performance improvement projects. Thrives on forging a path to breakthrough performance.
VALUE PROPOSITION
Maximizes sales performance improvement practices to radically improve business results. Has delivered millions of dollars of ROI to employers.
ACHIEVEMENT HIGHLIGHTS
• Achieved a $398MM increase in revenue and $9.96MM net ROI through multiple performance improvement projects.
• Increased sales per rep by 47% through changes in territory management and sales coaching.
• Increased sales 600% over previous year while decreasing operating expenses by 21%.
• Improved average profitability per rep by 11% in 4 months.
• Newly-trained 4-month employees outperformed a control group of 5-year employees.
CAPABILITIES
TRAINING
• Department leadership
• Needs & performance analysis
• Instructional design
• Training delivery (instructor-led, e-learning, VILT)
• Forecasting, budgeting, P&L
• Training evaluation (Return on Expectations, ROI)
SALES TRAINING | SALES EFFECTIVENESS
• Sales hiring
• Sales training
• Sales coaching
• Product training
• Negotiation
• Lead management
• Pipeline | opportunity management
• Account selection
• Account development
• Major account management
• Time | territory management
• Sales performance lever alignment
• Sales management development
• Sales process improvement
• Sales enablement
• Sales force automation
• Sales compensation
ORGANIZATION EFFECTIVENESS
• Strategic planning
• Organization design
• Job analysis | design
• Employee selection & developmental assessments
• Management | leadership development
• Performance management
• Coaching | mentoring
• Process improvement
• Change management
Specialties
As an employee or consultant, I've worked in a variety of industries: Software/Internet, Financial Services, Insurance, Healthcare IT, Luxury Hotels, Meetings & Conventions, Music & Entertainment, Professional Services and Consulting - mostly because sales training and performance improvement concepts are universal. Regardless of industry, I am a sales training leader, with a specialized focus on sales performance lever analysis and frontline sales performance improvement.
Mike Kunkle's Experience
Director, Sales Effectiveness
Insphere Insurance Solutions
Privately Held; 51-200 employees; Insurance industry
January 2011 – Present (1 year 5 months) Dallas/Fort Worth Area
Hired to lead the sales effectiveness efforts (including sales training/performance solutions) for Insphere Insurance Solutions, a strategically reborn company that is successfully forging a new direction.
Currently conducting internal research and leading multiple performance improvements projects, including a full-fledged sales performance lever analysis. This will culminate in a best practices study, which will lead to a new sales learning system, and more.
See http://bit.ly/CareerLeftTurn for more about how I fell into this great opportunity and http://slidesha.re/PerfLevers082011 for a glimpse into the sales performance work I do.
Director of Sales Training
Torchmark Corporation
Public Company; 1001-5000 employees; TMK; Insurance industry
October 2010 – January 2011 (4 months)
Hired to lead the sales training and sales effectiveness efforts for United American Insurance Company and Liberty National Life Insurance Company, two of the Torchmark affiliates (NYSE: TMK).
Director, Training Delivery Services
McKesson Provider Technologies
Public Company; 10,001+ employees; MCK; Hospital & Health Care industry
May 2007 – September 2010 (3 years 5 months)
Led a professional services training team teaching EMR software to customers and providing product training to employees. Managed scheduling, registration, customer service, training delivery (classroom and virtual), LMS management, delivery P&L, daily operations. Tasked with process improvement to ensure scalability. Staff of 22.
• Achieved $22.07MM revenue (9% over goal) and EBIT of $11.48MM (8% over goal) in one fiscal year.
• Sold and delivered $759.5K in unbudgeted (organic growth) training classes.
• Led the instructor team to deliver customer satisfaction scores of 4.74 (5-point scale) and an average post-course proficiency assessment score of 88.8%.
• Led a migration to a virtual instructor-led training environment (with hands-on labs), projected to lower customer Total Cost of Ownership and reduce employee travel costs, while retaining training effectiveness.
Director, Business Analytics/Performance Improvement
NovaStar Mortgage, Inc.
Public Company; 1001-5000 employees; NFI; Financial Services industry
June 2006 – May 2007 (1 year)
Promoted by the CEO in June 2006 to develop customer and performance analytics, re-engineer territory management and account assignment practices, determine whether our performance improvement initiatives are working, and foster a data-driven mindset for business decisions.
• Developed customer satisfaction and retention models and metrics.
• Built reporting schemas to evaluate initiatives.
• Re-engineered account assignment and territory management practices to reduce conflict and increase production.
• Developed account analytics to reshape how we viewed and sold to the customer base, and to determine how to best grow production.
Project Team Leader - Six Sigma/Process Improvement
NovaStar Mortgage, Inc.
Public Company; 1001-5000 employees; NFI; Financial Services industry
January 2006 – June 2006 (6 months)
• Defined and led Six Sigma DMAIC projects to capture best practices and redesign business processes to increase operations productivity, decrease errors, improve service, create a stronger accountability chain, and decrease costs. Six-month rotational assignment to earn Green Belt.
Director of Sales Performance Development
NovaStar Mortgage, Inc.
Public Company; 1001-5000 employees; NFI; Financial Services industry
April 2003 – January 2006 (2 years 10 months)
Led the 7-person team responsible for instructional design, sales training delivery (instructor-led, online, and blended solutions), and sales performance improvement projects for inside, field, and major account sales and management. Managed a $4.6MM budget.
• Achieved a $9.96MM annual net ROI through multiple projects to improve hiring effectiveness, shorten ramp-up time for new hires, lift sales results for incumbent underperformers, and improve the performance of sales managers.
• Designed an implemented a sales coaching program that taught leaders to diagnose and correct weaknesses or reinforce strengths in their employees, based on analysis of metrics and observable behaviors, relative to key performance levers.
• Played a pivotal role (one of three architects) in the development of NovaStar University, a custom Learning Management System, and the NovaStar University Leadership Development Curriculum.
Owner | Managing Director, Performance Improvement
ForceField Performance Services
October 2001 – April 2003 (1 year 7 months)
Consulted with business owners and corporate department managers to increase revenue and decrease expenses, for better business results. Offered analysis, strategic and tactical planning, hiring, training, sales training, business process redesign, executive coaching, performance management and profit improvement consulting services. Supported clients in the entertainment, pharmaceutical, manufacturing, telecommunications, and retail industries.
• Through changes in territory management practices, accountability systems, and sales coaching, increased sales per rep by 47% in six months.
• Implemented strategic account management practices that significantly increased revenue from major accounts within 4 months, and improved average profitability per sales rep by 11%.
• Developed a competency-based performance measurement system that doubled as a career-pathing tool.
• Administered developmental and multi-rater assessments, designed executive development plans (including training, developmental programs, personal work analysis/redesign and time management, and more), and counseling and coaching key business leaders to higher levels of effectiveness.
Manager, Sales Training
Pfizer Consumer Healthcare
Public Company; 10,001+ employees; PFE; Pharmaceuticals industry
January 2001 – October 2001 (10 months)
Responsible for design and implementation of sales training for consumer healthcare pharmaceutical reps.
• Conducted in-depth needs analysis of sales performance levers and began course development.
• Worked with sales management to implement sales training sessions at local and regional meetings.
• Personal family circumstances forced a personal leave and eventual premature resignation.
Various Training & OD Leadership Roles
PlanSoft Corporation (now StarCite)
June 1997 – January 2001 (3 years 8 months)
VP, Sales Force Performance
Asked by the CEO to help the Sales SVP increase sales performance through sales effectiveness initiatives.
• Delivered sales training for consultative selling skills and major account management.
• Designed recruiting and selection systems, including behavioral interviewing and assessments.
• Streamlined business processes to more effectively sell, serve, and manage accounts.
VP, Strategic Implementation
Promoted by the CEO to guide the executive team through the execution of a major change in strategic direction.
• Implemented a matrix organization structure, issue and conflict resolution plans, key progress reports, and organization-wide project tracking methodologies to foster a culture of accountability and accomplishment, at an accelerated pace. Successfully guided the change in strategic direction to conclusion, on-time and within-budget.
VP, Professional Services
Promoted by the President to build and manage PlanSoft's implementation, training, and client support departments.
• Managed a 30-person staff responsible for all product implementations, including pre-sales consulting, installations, implementation project management, training, “go live” management, and customer support.
• Improved departmental performance from one failed implementation (prior to arrival) to multiple successful implementations in 9 months.
Director, Technology Training
Hired as employee 11 for this B2B, e-commerce software start-up, to build client training department and the design and delivery of instructional materials, documentation, and job aids
• Developed and implemented client training plans, including instructor-led training, online training, Help systems, and plans to establish training as a profit center.
• Hired and managed a 12-person training staff, including instructional designers, technical writers, technology instructors, a training coordinator, a design manager and a delivery manager.
Director, Sales Training & Management Development
Hyatt Hotels Corporation
Public Company; 10,001+ employees; H; Hospitality industry
1995 – 1997 (2 years)
Hired by senior sales managers of this luxury hotel chain to lead sales training and management development efforts.
• Conducted needs analysis for field and national sales teams and designed sales training and management development curricula that included training transfer plans and evaluation systems, to ensure results.
• Worked with The Ken Blanchard Companies, AchieveGlobal and Communispond to provide leadership development.
• Trained and coached the 14-person field team that conducted sales training.
• Forecasted and managed a sales training development budget of over $1.5MM.
National Sales Training Manager
Household Finance Corporation
Public Company; 10,001+ employees; Financial Services industry
August 1989 – April 1995 (5 years 9 months)
Asked by senior management to nationally implement the sales training programs previously designed for the Central Region, due to their overwhelming success. Responsible for management of analysis, design, development, implementation and evaluation of all sales training and management development programs.
• Aligned hiring, sales training, compensation, coaching and performance management practices to increase new hire sales performance; 4-month employees outperformed a control group of 5-year employees.
• Reengineered the training function to decrease costs by $600K annually, without sacrificing productivity.
• Managed a staff of 7 sales trainers and a $1.25 million training budget.
• Played a key role as Subject Matter Expert for an 18-month developmental certification program for Branch Sales Managers.
• Designed and delivered training for new sales reps, during which students prospected real customers.
• Increased loans closed per employee in the 3-month period after sales training by 2.3 per month (average revenue increase of $183K per class of 12, or over $36.6MM over 12 months).
• When research showed a 60-day, post-training performance drop, created a sales coaching program for managers which increased 60-day post-training performance to surpass the growth curve of the 30-day groups.
Mike Kunkle's Projects
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Breakthrough Sales Results
- May 2011 to January 2012
Team Members: Mike KunkleOver the past 15 years, I have developed a methodology that allows me to diagnose organization performance levers, build training where it is needed, and implement other systems and processes to support the levers, the sales organization and customers. This work, done well, radically improves business results and moves the needle on the metrics that matter. Then, I build the training, tools and resources needed by managers and other leaders to sustain and grow that performance. My projects have consistently exceeded executive expectations and in one case, a series of projects culminated in a $398MM revenue increase with a $9.96MM net return-on-investment within one year.
Mike Kunkle's Skills & Expertise
- Sales Training
- Gap Analysis
- Performance Improvement
- Process Improvement
- Sales Management Development
- Sales Effectiveness
- Sales Enablement
- Sales Optimization
- Sales Operations
- Performance Lever Alignment
- Learning Management
- Instructional Design
- Training Delivery
- Program Evaluation
- Training and Development
- Learning Solutions
- Sales Performance Levers
- Sales Performance Management
- Sales Transformation
Mike Kunkle's Education
Six Sigma Academy
Green Belt, Lean and Six Sigma
2007 – 2007
Certified by GE-trained Master Black Belt
The Center for Effective Performance, Inc.
Certified, Mager's Criterion-Referenced Instruction (CRI)
1994 – 1994
Dale Carnegie
1989 – 1990
Mansfield University of Pennsylvania
Bachelors, Cum Laude Graduate
1978 – 1982
President's List, last 4 semesters.
Phillipsburg High School
1974 – 1978
Mike Kunkle's Courses
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Dale Carnegie
- The Dale Carnegie Course in Effective Speaking and Human Relations
Mike Kunkle's Additional Information
- Websites:
- Interests:
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Sales training, sales effectiveness, sales enablement, sales performance improvement, sales performance lever analysis, human performance technology, sales process improvement, sales coaching, performance consulting, training, organization effectiveness, strategic planning, change management, organization development, interviewing, selection, assessments, performance management, management development, leadership development, instructional design, ADDIE, facilitation, training delivery management, training department leadership, e-learning, VILT - virtual instructor-led training, LMS - Learning Management Systems, forecasting, budgeting, department leadership, consultative selling, negotiation training, product training, account selection, account development strategies, lead management, opportunity management, pipeline management, major account management, time and territory management, family, reading, Internet research, and local Dallas / Fort Worth, Texas activities.
Contact Mike for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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