
IT sales,Training, Telecom, Communications, HR, Sales Management
Greater Boston Area

IT sales,Training, Telecom, Communications, HR, Sales Management
Greater Boston Area
Fortune 14 strategic sales, marketing and training professional experienced in telecommunications wireless and wireline sales and account management, B-to-B and consumer sales, product and technical training, marketing, advertising, public relations/public affairs, corporate communications, and media. Experience and training in project management.
Solution Selling, opportunity management, channel management, aggregators/re-sellers, converged solutions. Network topology, wireless, IT portfolio. Experience with regulatory and FCC matters.
(Public Company; S; Telecommunications industry)
November 2008 — 2009 (1 year )
Complex wireless solutions for healthcare, hospitals, utilities, education, state and local government, first responders. 781-812-6957, mikeenright7@aol.com
(Telecommunications industry)
February 2008 — August 2008 (7 months)
•Led team of 250+ salespeople, five direct reports and four levels of sales organization. Managed East Coast outsource of Verizon FiOS and high-speed internet via direct and indirect retail sales channels.
(Public Company; 10,001 or more employees; vz; Telecommunications industry)
March 2003 — November 2007 (4 years 9 months)
Verizon Business, Verizon Enterprise Solutions Group, Boston, MA 2003-2007
Manager, Global Learning and Development (2006-2007)
Senior Specialist, ESG Sales Operations and Strategy (2003-2006)
•Project lead to develop and deliver training for VZB IT Portfolio Products for Hosting Specialists and Verizon Wireless/VZB collaboration. Accountable for technical product training for VZB/ESG’s 250 products.
•Developed E-learning classes for Sales Engineers, CAMs and others in consult with ESG Executive Teams. Implemented ESG learning vehicles, including 800+ person engineering summits, training for 25 branches nationally.
•Managed vendor relationships and budgets. Nominated Verizon Excellence Award.
•Helped create and deliver 3,608 hours of web-based training and 17,760 hours of leader-based training while exceeding performance objectives for all deliveries.
•Led training for SAT Engineering team. Contributed to Sr. Leadership/team initiatives.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
January 1998 — February 2003 (5 years 2 months)
•Won Diamond Club Award in 2002 - one of five AE’s chosen department-wide.
•Served on Profit Model Team, Employee Link Team, and Mentoring Circle.
•Exceeded 2001 new revenue objective 22.5%. Achieved winbacks from three vendors. Re-signed 8 major accounts. Proactively managed margin improvement in 5 accounts.
•Exceeded PIC objective 156%, station objective 107%, ATM objective, and closed 12 major contracts.
•Exceeded departmental Customer Care Index and budget management objectives.
•Shattered sales objectives in additional line sales and long distance. #1 commercial team in long distance and most resigns. Earned maximum bonus money for three quarters for closing deals under target. Achieved maximum annual objectives payout in all categories, including customer satisfaction.
•Managed major accounts in Northeast.
•Successful “Winners by Choice” nominator. Nominated for Verizon International Program.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
January 1997 — December 1997 (1 year )
•Led team responsible for retaining, maintaining, and increasing profitability of more than 130 national accounts within six-state NYNEX region.
•Accountable for more than $20M in annual revenue. Managed key strategic accounts.
•Provided strategic sales planning, direction, and staff development.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
1995 — 1997 (2 years )
•Developed, delivered, initiated, and managed strategic sales training for NYNEX Direct Marketing Center's 800 + telephone sales reps.
•Supervised four reports. Project Leader to create new orientation program and produce user-friendly training manual.
•Initiated and produced broadcast quality orientation/recruiting video.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
1993 — 1995 (2 years )
•Managed $500K advertising budget (direct, print and customer notice) in five states.
•Wrote, edited and supervised 110 directory customer guide pages for NYNEX Yellow Pages.
•Supervised production personnel and multiple vendor relationships.
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
1990 — 1993 (3 years )
•Achieved 90% success rate for 143 press items compiled in one year.
•Devised media relations crisis communications plan.
•Conceptualized and implemented company's first press release reference filing system.
(Public Company; 10,001 or more employees; vz; Telecommunications industry)
February 1988 — 1990 (2 years )
Corporate Communications
•Noted for excellence as publications editor with receipt of United Way's "Crystal Caring Award."
•Introduced desktop publishing and design.
*Wrote, edit, published company publication
Masters of Science , Marketing Communications , 1993 — 1995
Master of Arts , Broadcast Journalism , 1981 — 1983
Bachelor of Arts , American studies, Political science , 1976 — 1980
Active U. S. and European Community passports. Married with two children. Coached 27 baseball, soccer and basketball teams. Mentor programs volunteer, recently with Emerson College. Hobbies include golf, music, skiing, weight training, fishing, politics and finance.
PROFESSIONAL ORGANIZATIONS
American Society for Training and Development (ASTD)
National Association of Major Accounts (NAMA)
New England Telemarketing Association
Mentor Programs, Emerson College, Boston University
Additional professional training in the areas of:
•Instructional Design •Leadership
•Sales Management •Project Management
•Sales & Customer Influence •Public Speaking
•Marketing & Advertising
•IT Portfolio
•Network Engineering •MS Office
•Wireless Technology
•Advanced Telecommunications
Diamond Club, Crystal Caring Award, multiple managerial promotions. Nominated International Development Program. Nominated Verizon Excellence.
ADDITIONAL TRAINING
IT Hosting Summit, Remote IP Application Management Services Summit, Initial Wireless, Alpha III, Alpha IV Refresher, Convergence Lifecycle Summit, CIO Chat, Sales Engineering Summit 2004 & 2005, Convergence Technology Summit, Success 2005, Value Proposition for Strategic Accounts, Marketing the Offer, Marketing Network Infrastructure: Planning and Design, Data Communications, xDSL, Basic Installation and Repair, Managing Projects in Organizations, Dr. Karrass Effective Negotiating, Acclivis Sales Training, Communispond Sales Training, Value-added Selling, Dale Carnegie; Leading Teams, Situational Leadership; ASTD Instructional Design. Seminars include: How to Get Your Customers to Love You, Use your Influence, Brian Tracy's The New Psychology of Selling; Sandra Steen's Telemarketing Training for Strategy and Purpose.