Mike Diliberto

Michael Diliberto brings together over a decade of experience in the diverse fields of sales, technology, product management, and consumer marketing. Drawing on over a decade of experience in both Hardware and Software development, sales, and support, Mr. Diliberto has built his reputation as a true multi-disciplinary professional.

Prior to joining MindTouch, Mr. Diliberto held the Senior Sales Engineer position at Fusion Electronics, a New Zealand manufacturer of cutting edge audio/video hardware and software. His energetic personality and diverse technical knowledge simultaneously drove both sales revenue and customer service ratings to record breaking levels during his tenure. He continues to bring this same high level of performance to MindTouch, designing and selling solutions that deliver real results on top of revenue savings.

Mr. Diliberto holds a B.A. degree from the University of Delaware, and received his M.B.A. from Thunderbird School of Global Management.

An avid traveler, Mr. Diliberto has conducted business across 4 continents and dozens of countries, from consulting with some of the UK’s largest retailers, to breaking ground on a new company office in Shanghai.

A native of New York City, Mr. Diliberto has lived in various major metropolitan areas across the U.S. and currently resides in San Diego, CA

Mike Diliberto’s Experience

Board Member

Ocean Beach Town Council

(Civic & Social Organization industry)

October 2009 — Present (3 months)
Sales Engineer

MindTouch, Inc.

(Privately Held; Information Technology and Services industry)

January 2009 — Present (1 year )

Develop and maintain relationships with key MindTouch clients ranging in size from 10 to 100,000 employees

Consistently deliver sales performance in the top quartile

Represent the company at tradeshows, conferences, and other networking events

Drive changes in our core products to reflect the demands of the marketplace

Engage with salespeople to provide technical expertise and advisement to clients during the sales cycle

Author technical documents for both internal reference and external release
Marketing Director

Diliberto Winery

(Food & Beverages industry)

January 2008 — Present (2 years )
Owner

Mike Diliberto Photography

(Photography industry)

April 2006 — Present (3 years 9 months)

Specializing in Portraiture, Black and White, Street Photography, and Weddings

See my portfolio at: www.mikediliberto.com
Senior Sales Engineer

FUSION Electronics

(Consumer Electronics industry)

March 2007 — May 2008 (1 year 3 months)

• Developed and managed partnerships with global vendors and clients.
• Managed team of account managers and support personnel.
• Product manager for all US-Spec product lines.
• Hosted on-site sales presentations for current and prospective customers.
• Built and maintained multi-million dollar international sales pipeline
• Responsible for all company RFQ / RFP responses.
• Traveled to client and vendor locations worldwide.
• Represent the company through presentations at tradeshows and other industry events

Accomplishments:

• Doubled division revenue from $3 Million to over $7 Million in gross revenue yearly
• Developed custom hardware and software for a video game sales system for Best Buy, creating $1,500,000 in immediate sales and $200,000 in yearly residual revenue.
• Created all-in-one demonstration solutions, a first in the industry, to simplify the sales process for small market customers.
• Improved customer service response time and implemented comprehensive technician training programs in response to customer feedback.
National Account Manager

FUSION electronics

(Electrical/Electronic Manufacturing industry)

June 2004 — February 2007 (2 years 9 months)

• Established and maintained relationships with senior level executive clients.
• Worked closely with existing clients to identify new areas of opportunity.
• Traveled to deployment locations to collect product feedback in real world situations.
• Provided installation and service training to technicians in classroom and production environments.

Accomplishments:

• Designed home theater sales system, saving the client 30% on initial purchase cost and reducing maintenance requirements by 75% while providing equivalent functionality to the previous system.
• Designed and sold the complete mobile electronics solution for the new Best Buy “Lean” store format, representing $50,000 in non-recurring engineering fees, and $20,000 per store location in gross sales.
• Established comprehensive test procedures for quality control at multiple manufacturing facilities.
Research and Development Coordinator

Circuit City Stores, Inc

(Public Company; 10,001 or more employees; CC; Computer Hardware industry)

January 2002 — March 2004 (2 years 3 months)

• Internal sales engineering role within the Circuit City organization bridging the gap between executives and internal manufacturing staff.
• Created strategies for merchandising new technologies with store planners and merchandise buyers.

Accomplishments:

• Improved consumer experience through the design and development of a new software suite for customer interaction displays.
• Drove sales through the design of several interactive displays for consumer electronics.
• Reduced costs by establishing strategic sourcing initiatives across the mobile entertainment division.
Support Technician

Circuit City Stores, Inc

(Public Company; 10,001 or more employees; CC; Computer Hardware industry)

June 2001 — January 2002 (8 months)

• Provided remote technical support for merchandising systems via phone and on-line systems.
• Solved complex issues through the dispatch of field support technicians.

Accomplishments:

• Achieved an 85% success rate of solving customer issues on the first call.
• Designed new call center CRM website for technical support team.
Sales and Installation Tech, Roadshop

Circuit City

(Public Company; 10,001 or more employees; CC; Retail industry)

March 1998 — June 2001 (3 years 4 months)

• Sales consultant for mobile entertainment equipment
• Performed installations of Audio, Security and Navigation equipment into customers vehicles, both on site and at remote locations
• Responsible for daily sales reporting and inventory
• Hosted training sessions for other associates in the field of mobile installation and customer demonstration systems

Mike Diliberto’s Education

Thunderbird School of Global Management

MBA , 2008 — 2009

Activities and Societies:

Studied the democracies of Europe at a study abroad program in Geneva, Switzerland, Summer 2008

Studied the business environment of Asia at a study abroad program in Beijing, China, Summer 2009
Thunderbird School of Global Management

MBA , Global Business , 2007 — 2009

Activities and Societies:

Studied the democracies of Europe at a study abroad program in Geneva, Switzerland, Summer 2008

Studied the business environment of Asia at a study abroad program in Beijing, China, Summer 2009
University of Delaware

1996 — 2001

Activities and Societies:

Trip Director, University of Delaware Outing Club
• Planned and directed outdoor recreational activities for University Students
• Focused mainly on weekend trips for groups of up to 60 students
• Provided training and outdoor leadership skills development to students
• Responsible for day to day operations of the Outing Club office – equipment purchases, website updates, maintenance