
eLearning Research Officer, UNSW
New South Wales, Australia

eLearning Research Officer, UNSW
New South Wales, Australia
User-friendly all-rounder with strong administrative, interpersonal, organisational and coordination skills; excellent written communication skills; and well-developed analytical, research and technical skills.
Specialising in eLearning research and support with extensive knowledge in social software and Web 2.0 technology. Interests in learning theory, educational design and educational use of emerging technologies
user and technical support, elearning research, project planning, support documentation, technical workflow design, troubleshooting, educational design
(Educational Institution; Research industry)
July 2002 — Present (7 years 1 month)
My career at UNSW began in 2002 as the Support Coordinator and Global Administrator for the Learning Resources Community Project.
2006: expanded into research
- Field work on Authentic Learning Project;
- Helped establish and run UNSW Web Conferencing project;
- Joined the Lectopia support team;
- Developed skills in digitial media production;
- Played key role in establishing the technical framework for the Land & Water Australia Knowledgebase Wiki project.
June 2007 - Became eLearning Delivery Coordinator and Research Officer.
- 2nd support for enterprise level systems including the LMS, and Lectopia;
- Vendor liaison for escalated 3rd level issues;
- Continued to expand my expertise in emerging technology.
2008 - I am now fully devoted to eLearning Research, with work on several high profile projects, plus
- Provide assistance as an eLearning consultant;
- Continue to grow my knowledge and comprehension of learning theory.
(Privately Held; 11-50 employees; Fund-Raising industry)
October 1996 — December 2001 (5 years 3 months)
- Fulfil all company typesetter/desktop publishing tasks including the product itself (Discount Card), promotional flyers, company letterhead, and internal documents; operate industrial machinery; contribute to quality assurance and proofreading.
- Contribute to entry, maintenance and quality assurance of client and merchant data using Microsoft Access
- Fulfil general office administration needs including filing, customer service requests, maintenance of inventory, and bulk mailings
- Promote product at trade shows as a company PR representative
- Liase with the print company to organise and schedule the printing and delivery of the product, letterhead, and other paper-based items
1993 — 1998
eLearning and educational technology, emerging technology, Trends in web-use and the Internet, Use of social software in education, formulation and sociology of online communities, virtual worlds, open source software