Mike Boccaccini

IT Systems administrator / Desktop support

Location
Reading, United Kingdom
Industry
Information Technology and Services

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Mike Boccaccini's Overview

Past
  • Data Analyst at Concorde Solutions
  • IT Systems Administrator at WARC Ltd
  • Helpdesk Support at Intellect Services
Education
  • Reading College of Technology Reading
Connections

73 connections

Mike Boccaccini's Summary

Over 10 years experience of Systems Administration and Desktop Support in a Windows environment, supporting 100 users, 25+ servers, and 20+ software applications.

• Conscientious
• Flexible
• Patient
• Good sense of humour
• Good with people
• Able to explain IT to the less technically minded

Specialties

Windows Server administration,
Windows desktop and application support.

Mike Boccaccini's Experience

Data Analyst

Concorde Solutions

Privately Held; 11-50 employees; Information Technology and Services industry

20102010 (less than a year)

IT Systems Administrator

WARC Ltd

Privately Held; 51-200 employees; Publishing industry

April 1999September 2009 (10 years 6 months)

• Specification and purchase of server hardware, workstations, laptops, printers, and networking equipment.
• Installation and upgrade of OS and application software.
• Hardware fault diagnosis and repair.
• Maintenance and configuration of structured network cabling.
• Liaison with external maintenance suppliers.
• Purchase and installation of peripherals, hardware upgrades and consumables.
• Software support including user training.
• System administration, group policy, user setup etc.
• Administration of Microsoft Exchange Server 2003.
• Researching and testing new hardware and software.
• Routine hardware and software auditing including software licensing.
• Antivirus/anti-spyware/anti-spam updates, security patches.
• Administration of content filtering software.
• Backup and restore.
• Set up and maintenance of audiovisual equipment.
• Configuration and maintenance of PABX telephone system.
• Excel VBA macro programming.

Helpdesk Support

Intellect Services

April 1998April 1999 (1 year 1 month)

Telephone and e-mail support

Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry

March 1997April 1998 (1 year 2 months)

Telephone and face to face support.

VBA programmer

Changework Technologies

July 1996December 1996 (6 months)

Visual Basic for Applications programming.

Exchange Engineer

BT

Public Company; 10,001+ employees; BT.A; Telecommunications industry

19881993 (5 years)

Telephone exchange jumpering.

Clerical Officer

BT

Public Company; 10,001+ employees; BT.A; Telecommunications industry

April 19831988 (5 years)

Call Centre, Taking and processing telephone orders.

Mike Boccaccini's Skills & Expertise

  1. Microsoft Exchange
  2. System Administration
  3. Windows Server
  4. Troubleshooting
  5. Project Management
  6. Software Licensing
  7. Servers
  8. Operating Systems

Mike Boccaccini's Education

University of Hertfordshire

Bachelor, Science Mathematics; Applied Statistics

19931996

Activities and Societies: University of Hertfordshire Hockey club, Welwyn Garden City Hockey club

Blessed Hugh Faringdon School Reading

Geography (B), Biology; Maths; CSE Religious Studies

King James's College of Henley

A Level Mathematics (E); D, Chemistry; Engineering Drawing (E)

Reading College of Technology Reading

BTEC National Certificate, Engineering

Contact Mike for:

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  • reference requests
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