Miguel Gonzalez

Current

System Administrator at The Chicago School

Past

Help Desk Analyst at Orbitz
HRIS Administrator at Depaul University

Education

The Chicago School of Professional Psychology
DePaul University

Recommended

8 people have recommended Miguel

Connections

440 connections

Industry

Information Technology and Services

Miguel Gonzalez’s Summary

Energetic and determined are what I classify myself and my career. I enjoy the challenges of life and the enjoyment that my career brings. I strongly believe that life is a set of continuous education.

I enjoy reading about the latest innovation in the field of technology and the way the market will shape out 5-10 years down the road. I am also a team-lead manager for a group of people where my role is to provide guidance, assistance and direction. I enjoy both roles as a tech administrator and as a mentor/manager for the employees under my watch.

Currently, I am pursuing a masters degree in I/O psychology at The Chicago School of Professional Psychology. I want to intergrate the knowlege that I learn with my business experience. My goial is to consult with clients about their business needs and how I can assist in achieving said goals..

Miguel Gonzalez’s Experience

System Administrator

The Chicago School

(Educational Institution; 201-500 employees; Information Technology and Services industry)

July 2006 — Present (3 years 5 months)
Help Desk Analyst

Orbitz

(Public Company; 10,001 or more employees; CD; Information Technology and Services industry)

April 2005 — July 2006 (1 year 4 months)

o Provide tech support for 1000+ customers spread across the world on all hardware repair/upgrades, software installations/purchases, application, network, wireless, and VPN setup/troubleshooting.
o Earned the Cendant Power of Many Award for exceeding standards and benchmarks (98% call answered) for services provided in support, efficiency, and courtesy.
o Assisted the network engineer with setting up VOIP Avaya phones and extension, setting up multi-homed wireless concentrators connecting to the RADIUS and IAS server, and migrating from the Foundry FastIron 400 to the FastIron 800 as the primary multi-homed core switch technology
o Coordinated with the email architect to complete the migration of 800+ on-site and remote employees form Lotus Notes to MS Outlook and upgrading 400+ 7230/7290/7100 blackberries to full wireless synchronization through the BES Server thus centralizing blackberry management and configuration.
HRIS Administrator

Depaul University

(Information Technology and Services industry)

2003 — 2005 (2 years )

Miguel Gonzalez’s Education

The Chicago School of Professional Psychology

Masters , I/O Psychology , 2008 — 2010 (expected)

Activities and Societies:

SIOP, CIOP
DePaul University

Network Technologies , 2000 — 2005

Activities and Societies:

Habitat for Humanity Volunteer