Sr. Contracts Administrator at Varian
San Francisco Bay Area
- Current
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- Sr. Contracts Administrator at Varian Medical Systems
- Past
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- Team Lead of Order Management at Siemens Medical Solutions
- Order Management Administrator at Siemens Medical Solutions
- Order Fulfillment Administrator at Siemens Medical Solutions
- Sales Administrator at Siemens Medical Solutions
- Admissions Office Manager at Menlo College
- RESIDENT ADVISOR at Menlo College
- Student Union Manager at Menlo College
- Summer Camp Coordinator at City of American Parks & Recreation
- Education
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- Notre Dame de Namur University
- Menlo College
- Vintage HS
- Recommended
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4 people have recommended Michelle R. - Connections
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267
connections
- Industry
- Medical Devices
- Websites
Michelle R. Duggan’s Summary
Team Lead
Customer Service
Order Management
Contracts Administration
Sales Operations
Project Management
Supply Chain Management
Forecast Reporting
Revenue Reporting
New Product Introductions
System & Process improvement
Siebel Role out
SAP Role out
Michelle R. Duggan’s Specialties:
SAP ECC 6.0, SAP R/3, Siebel, Business Objects, OMNI, Salesforce.com, MS Word, MS Excel, MS Outlook, MS PowerPoint
Michelle R. Duggan’s Experience
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Sr. Contracts Administrator
Varian Medical Systems
(Public Company; VARi; Industrial Automation industry)
December 2007 — Present (2 years 1 month)
Contracts Administration Responsibilities:
•Managing domestic orders from entry into SAP system through the allocation process and installation with Project Management.
•Performing contract liaison between customers and the company, including participation in pre-contract discussions, contract negotiations, and review.
•Reviewing employees’ work for conformance to original proposal and to all contract terms and conditions.
•Formulating policies and procedures relative to contract administration.
•Processing GE Sales Channel orders for Respiratory Gating.
•Understanding the Product Lifecycle Process, Stop Order Process & ETQ-CAPA Action Item System.
•Assisting with new product releases by testing KMAT configurations and defining the order entry process.
•Initiating a Problem Log process and assigning owners responsible for short/long term solutions.
•Working with cross-functional project teams on implementing continuous process improvements.
VVP Super User Responsibilities:
•Testing the new SAP variant configurators and converting the sales order backlog.
•Training the department on the new system, configurations, and business processes.
•Communicating issues, trends, ideas to the role out team and sharing project updates with department.
Volunteer Responsibilities:
•First Aid Team Member certified in CPR, AED, and First Aid. Trained to handle emergency response coordination.
•Flagship Sponsor-Team Leader for the annual American Cancer Society’s “Making Strides Against Breast Cancer” Walk.
•Coordinator for the annual Varian & United Way “Give Your Way” Campaign. -
Team Lead of Order Management
Siemens Medical Solutions
(Public Company; si; Information Services industry)
January 2007 — December 2007 (1 year )
Team Lead Responsibilities:
•Guided 10 OM reps in resolving day-to-day operational problems.
•Supported order management to invoice functions: order processing, licensing, invoicing, RMA’s, project management, development of business processes & creation of policies.
•Coordinated product releases w/ internal resources to ensure the “quote to invoice” process is defined, tested, documented, & communicated.
•Worked w/ cross-functional project teams on implementing infrastructure enhancements needed to support changing business requirements.
•Automated workflows & training the team on best practices increased productivity & reduced overtime by 20%.
•Corrected legacy data reduced the aging RMAs by 86% & the aging backlog by 82%.
•Conducted audits of employees’ work to monitor performance & verify adherence to SOX compliance.
•Researched complaints & assigning owners responsible for corrective actions.
•Presented reports on department activities, achievement of goals & objectives to senior management.
Project Management Responsibilities:
•Partnered with leaders in IT, sales, marketing, accounting, engineering, materials, production and shipping on identifying infrastructure enhancements needed to support changing business requirements.
•Coordinated new product releases with product managers to ensure the “quote to invoice” process is accurately defined, tested, documented, and communicated.
•Mapped ideal IT solutions & integration into the SAP process.
•Followed through on parking lot issues and providing status reports.
•Developed SOPs & providing training/tools to Order Management
Projects: New product roll-outs.
Projects: New carrier implementation w/ UPS
Projects: Outsourcing manufacturing functions off-shore. -
Order Management Administrator
Siemens Medical Solutions
(Public Company; 10,001 or more employees; Medical Devices industry)
January 2006 — December 2006 (1 year )
•Processed domestic & international, systems & options sales orders from Siemens affiliates & distributors in SAP.
•Supported all activities related to the sales, manufacture & installation of a product.
•Provided effective communications to all stakeholders during the order management process.
•Maintained order accuracy when applying purchase order terms, special conditions & marketing programs.
•Complied with letters of credit stipulations, established guidelines & regulatory requirements.
•Coordinated shipment schedules with freight carriers for on-time delivery of the product.
•Provided pricing & conducted demo conversions for sales, damaged, & lost items.
•Assisted w/ the reconciliation of the inventory counts.
•Composed backlog reports to ensure proper billing & accurate revenue projections.
•Formulated logistical procedures for returns, new freight carriers, & new product roll-outs.
•Compiled the MIS/DOA report to track volume, causes & corrective actions implemented. -
Order Fulfillment Administrator
Siemens Medical Solutions
(Public Company; 10,001 or more employees; Medical Devices industry)
January 2005 — January 2006 (1 year 1 month)
•Processed system and option orders completely from Siebel through SAP.
•Performed refurbished, loaner, demonstration, rental and conversion orders.
•Executed change orders, returns, credits and cancellations.
•Set up new customer accounts, credit line and financing.
•Validated quote configurations, pricing and discounting.
•Complied w/ National Agreements, government contracts and marketing programs.
•Responded to customer requests by providing order confirmation, order status and delivery information.
•Scheduled delivery, installation and applications training.
•Generated invoices to the customer & reconciled over $850k in disputed invoices.
•Recognized blocked billings & accrued/deferred revenue.
•Managed the backlog and billing projection.
•Handled and resold trade-ins to 3rd party vendors.
•Conducted inventory movement transactions. -
Sales Administrator
Siemens Medical Solutions
(Public Company; 10,001 or more employees; Medical Devices industry)
July 2004 — December 2004 (6 months)
•Hired and trained 4 administrative assistants.
•Supplied administrative support services to three senior managers and their teams.
•Processed accounts payable vouchers, initiated purchase orders, handled procurement card purchases.
•Managed office files and supplies, requisitioned sales literature.
•Reviewed order packets for completion, communicated status to requestor, produced a detailed order log.
•Generated the pre-order through Siebel, created opportunities, maintained Siebel data accuracy.
•Compiled weekly/monthly/quarterly/annual forecast and revenue reports. -
Admissions Office Manager
Menlo College
(Educational Institution; 51-200 employees; Higher Education industry)
August 2002 — May 2004 (1 year 10 months)
•Employed, taught and monitored 5 Admission Assistants.
•Directed the Campus Tour Program, scheduled appointments, and handled travel arrangements.
•Corresponded with prospective students on the status of their application and interacted with parents & advisors.
•Responded to phone and website inquiries, interacted with parents and advisors. -
RESIDENT ADVISOR
Menlo College
(Educational Institution; 51-200 employees; Higher Education industry)
August 2001 — May 2004 (2 years 10 months)
•Responsible for 450 residents, acted as a liaison and provided crisis intervention & counseling services.
•Upheld & enforced college policies in the residence halls, served on call for emergency situations.
•Arranged & promoted academic & recreational workshops and aided in the student staff training sessions. -
Student Union Manager
Menlo College
(Educational Institution; 51-200 employees; Higher Education industry)
January 2001 — May 2004 (3 years 5 months)
•Hired, instructed and supervised 10 employees, managed payroll, coordinated schedules, led weekly staff meetings.
•Reconciled cash receipts, conducted inventory counts and streamlined operations.
•Implemented a damage prevention system as well as opened, set-up and closed the facility.
•Provided customer service and organized social affairs. -
Summer Camp Coordinator
City of American Parks & Recreation
(Government Agency; 51-200 employees; Recreational Facilities and Services industry)
June 1999 — August 2000 (1 year 3 months)
•Selected and oversaw 5 camp leaders, educated the staff to be positive role models and mentors.
•Controlled camp activities and supplied a safe & educational environment for 200 children.
Michelle R. Duggan’s Education
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Notre Dame de Namur University
MBA , Finance , 2007 — 2008
- Activities and Societies:
- Sigma Beta Delta
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Menlo College
B.S. , Business Management , 2000 — 2004
- Activities and Societies:
- Magna Cum Laude – 3.85 GPA
Dean’s List
President's Scholarship
Outstanding Junior of the Year Award 2002-2003
Alpha Chi
Delta Mu Delta
Women's Soccer
Women's Cross-Country
Hawaii Club
Paintball Club
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Vintage HS
1996 — 2000
