Michele Heine

Current

President-Elect at Churchville-Chili Middle School Parent Teacher Organization
Software Project Manager at Actively seeking employment

Past

Project Analyst at Eastman Kodak
Software Project Manager at NexPress Solutions
Customer Support Engineer at Heidelberg Digital

Software Project Manager at Heidelberg Digital
Software Project Manager at Eastman Kodak
Software Project Quality Lead at Kodak
Software Programmer at Eastman Kodak

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4 more...

Education

Canisius College

Recommended

2 people have recommended Michele

Connections

391 connections

Industry

Computer Software

Websites

Michele Heine’s Summary

I have 20 years of experience working in product software development. I spent many years testing software products, assuring they met customer needs. I’ve carried my customer focus through into my project management positions. I have been able to assist multi-functional teams in completing projects by removing roadblocks and getting needed resources. I have even stepped in to do product testing and write documentation. I've also provided technical support for products after they’ve been released. Most of my time as a project manager was spent working on multiple projects, up to 8 at a time.

I am well versed in the use of Word, Excel and Project. Because of my technical background and strong communications skills, I have been asked to act as a liaison between engineering and customers. My involvement with two of those customers resulted in the purchase of over $5 million worth of equipment.

I have over 10 years of international experience dealing with internal organizations, customers and vendors. I have a keen interest in product localization and translation. In one year I was able to save $100k of a $600k budget by changing the approach used on a few projects.

I'm seeking a position in product commercialization working with teams to deliver significant, customer-focused results.

Michele Heine’s Specialties:

I've had eight years of experience dealing with product localization dealing with vendor relationship management, cost and scheduling. I love working in this field and would love to continue my career exploring this field further.

I love working with Pert charts in MS Project and prefer them to Gantt charts.

Michele Heine’s Experience

President-Elect

Churchville-Chili Middle School Parent Teacher Organization

(Education Management industry)

June 2009 — Present (7 months)

Assist the PTO President with duties and assume duties of President for school year 2010/2011
Software Project Manager

Actively seeking employment

(Computer Software industry)

May 2009 — Present (8 months)
Project Analyst

Eastman Kodak

(Public Company; EK; Consumer Goods industry)

February 2007 — April 2009 (2 years 3 months)

Maintained project schedules for multiple Programs and Software development projects.
· Improved documentation team deliverables on-time delivery by 25% by working closely with the team to prioritize work and coordinate deliverables for multiple projects.
- Addressed areas of risk in Integrated Project Plans (IPPs) by working closely with Program Managers and project team members, minimizing potential project delays.
- Regularly reported status of development programs to key stakeholders so all departments were prepared for product releases.
Software Project Manager

NexPress Solutions

(Printing industry)

January 2005 — January 2007 (2 years 1 month)

Led commercialization of various print drivers, customizations and customized product installations.
- Two satisfied customers bought in excess of $5M worth of equipment. Dealt directly with customers on scheduling, installation, troubleshooting and interaction with engineering for installation of major customizations.
- Commercialized seven network printer driver products through numerous product releases. All seven products were translated and released in ten languages.
- Managed budget, resources and vendor relationship for localization of print driver products. Involved in contract negotiation with vendor.
- Chaired a Customization Review Board to evaluate the 100+ customization requests submitted by customers, provide estimates as needed, and manage the implementation of approved requests.
- Managed and mentored college co-ops brought in to test print drivers. Interviewed candidates and determined which candidates to hire. Trained the co-ops and directed their daily work.
Customer Support Engineer

Heidelberg Digital

(Computer Software industry)

January 2004 — December 2004 (1 year )

Provided product technical support to field personnel on various printing products.
- Documented, tested and released software patches and customizations to field personnel.
Software Project Manager

Heidelberg Digital

(Computer Software industry)

1999 — 2004 (5 years )

Software project manager responsible for managing multiple software-based projects.
Key Contributions:
-Managed schedules and costs for translation and localization of product software, documentation and on-line help into 10 languages. Coordinated translations and testing with regional office in Germany.
-Saved $100,000 in translations cost by bringing desktop publishing in house, deferring translations on some items in order to leverage between projects and deferring minor updates on some publications.
-Managed schedules and costs for product user documentation and on-line help.
-Commercialized Scanner Twain Driver updates. Responsibilities included scheduling, requirements development, test coordination and cost management.
-Corrective Action Coordinator for software problem reporting across all software projects. Maintained Corrective Action database used to track problem report status and supply data for project metrics.
Software Project Manager

Eastman Kodak

(Computer Software industry)

1997 — 1999 (2 years )

Created budgets and managed costs, wrote product requirements and managed project schedules for the development of the Raster Image Processor (RIP) subsystem of a high volume digital printing system.
Software Project Quality Lead

Kodak

(Public Company; EK; Consumer Goods industry)

1990 — 1997 (7 years )

- Coordinated global customer trade trial test for new printer product. Interacted with customers to collect and report trial data.
- Developed test plans and procedures and assured established software quality assurance processes were followed. Reported hundreds of problems against the product.
- Led software test team tasked with evaluating printer product. Coordinated daily team operations resulting in delivery of a software product with no major defects.
- Co-developed metrics for evaluating front-end software quality. Tracked metrics and reported status against metrics.
Software Programmer

Eastman Kodak

(Public Company; 10,001 or more employees; EK; Consumer Goods industry)

1984 — 1989 (5 years )

Michele Heine’s Education

Canisius College

BS , Computer Science , 1980 — 1984

Activities and Societies:

President of the Computer Club my senior year

Additional Information

Michele Heine’s Websites:

Michele Heine’s Interests:

Physical fitness, Scrapbooking, Reading, Jewelry Making,

Michele Heine’s Groups:

Healthy Choices Team Lead at Kodak Manitou
Churchville-Chili Middle School PTO President-elect for 2009-2010 school year
Fairbanks Road Elementary School Parents Association (FRESPA) Officer for 3 years for

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