Michael W. Gross

Current

Technology Consultant - Enterprise Survivability at National City Corp

Past

Technology Consultant - Network Control at National City Corp
Technical Consultant at Xerox Connect

Connections

155 connections

Industry

Information Technology and Services

Websites

My Company

Michael W. Gross’s Summary

Information Technology: Successful professional with extensive
experience in networking technologies, server platforms, operating
systems, programming languages and mainframe applications.

Problem Management: More than four years of advanced
network, mainframe and server troubleshooting and support.
Proven success in situation and change management for high
impacting issues. Good understanding of general problem management methodologies, Six Sigma, ITIL and Process Ownership.

Team Management: Managed several individuals (both internal employees and contractors) with responsibility for oversight of successful Disaster Recovery/Business Continuity tests. Ability to motivate as well as delegate in order to execute on stated goals.

Professional Skills: Excellent work ethic, interpersonal skills & relationship building, multi-tasking, and communication management. Demonstrated eagerness to learn and take on challenging tasks.

Michael W. Gross’s Experience

Technology Consultant - Enterprise Survivability

National City Corp

(Public Company; 10,001 or more employees; NCC; Information Technology and Services industry)

October 2004 — Present (4 years)
Technology Consultant - Network Control

National City Corp

(Public Company; 5001-10,000 employees; NCC; Information Technology and Services industry)

November 1999 — October 2004 (5 years)
Technical Consultant

Xerox Connect

(Public Company; 1001-5000 employees; Information Technology and Services industry)

February 1996 — November 1999 (3 years 10 months)