Michael W. Gross

Current

Technology Consultant - ECS DR Services at National City now a part of PNC Financial Services Group

Past

Technology Consultant - Network Control at National City Corp
Technical Consultant at Xerox Connect

Recommended

5 people have recommended Michael W.

Connections

283 connections

Industry

Information Technology and Services

Websites

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Michael W. Gross’s Summary

Information Technology: Successful professional with extensive
experience in networking technologies, server platforms, operating
systems, programming languages and mainframe applications.

Problem Management: More than four years of advanced
network, mainframe and server troubleshooting and support.
Proven success in situation and change management for high
impacting issues. Good understanding of general problem management methodologies, Six Sigma, ITIL and Process Ownership.

Team Management: Managed several individuals (both internal employees and contractors) with responsibility for oversight of successful Disaster Recovery/Business Continuity tests. Ability to motivate as well as delegate in order to execute on stated goals.

Professional Skills: Excellent work ethic, interpersonal skills & relationship building, multi-tasking, and communication management. Demonstrated eagerness to learn and take on challenging tasks.

Michael W. Gross’s Experience

Technology Consultant - ECS DR Services

National City now a part of PNC Financial Services Group

(Public Company; PNC; Financial Services industry)

October 2004 — Present (4 years 10 months)

Responsible for facilitating recovery of Networking and Mid-Range systems for the corporation.

Completed BCP 501 review November 2008
Technology Consultant - Network Control

National City Corp

(Information Technology and Services industry)

November 1999 — October 2004 (5 years)

Provided support of National City's Enterprise Network, Mainframe, Distributed and Mid-range environments. Acted as lead technical resource during shift. Engaged for High Impacting problems which required an increased level of technical troubleshooting. Obtained CCNA certification in 2001.
Technical Consultant

Xerox Connect

(Public Company; 1001-5000 employees; Information Technology and Services industry)

February 1996 — November 1999 (3 years 10 months)