Mike Singletary
Human Resources Generalist at DreamHost
- Location
- Orange County, California Area
- Industry
- Internet
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Mike Singletary's Overview
- Current
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- Human Resources Generalist at DreamHost
- Past
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- Technical support representative at DreamHost
- Guest Control Host at Disneyland Resort
- Restaurant Host at Disneyland Resort
- Connections
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112 connections
- Websites
Mike Singletary's Summary
Human Resources professional focused on creating and maintaining a fun and compliant workplace without sacrificing company culture. Strong drive to help create, implement, and enforce policies and procedures. Evangelist of happy, healthy, and safe employees. Always trying to make Human Resources engaging and enjoyable.
Specialties
customer service, conflict resolution, technical support, communication, human resources, networking, listening
Mike Singletary's Experience
Human Resources Generalist
DreamHost
Privately Held; 51-200 employees; Internet industry
April 2010 – Present (2 years 2 months) Brea, CA
Work closely with employees. managers, and board members to help design, implement, and execute company goals.
Co-lead the shopping, purchase, and implementation of a full-featured Human Resources Information System (HRIS) suite to replace an inefficient, paper based, HR workflow.
Administrator of health insurance benefits. Field employee complaints, concerns, and suggestions. Assist with hiring and firing of employees. Helping to create standardized, compliant, and efficient hiring practices. Working with department managers to implement a formal and goal-oriented training program for new and existing employees.
Created, executed, and managed a plan to relocate an office of about 55 high tech. employees (including technical support, financial, and upper management).
Assisted with the recruiting, interviewing, hiring, and onboarding of nearly 20 employees in various departments over a 10 month period.
Communicate with third parties, vendors, recruiters, employees, and others to accomplish internal goals in a fun and professional manner.
Technical support representative
DreamHost
Privately Held; 51-200 employees; Internet industry
February 2006 – April 2010 (4 years 3 months) Brea, CA
Provide technical, sales, and billing support to current, potential, and sometimes former customers. Responsibilities include resolving customer disputes in accordance with company policy, repairing technical issues with web servers customer websites are stored on, researching billing issues using a proprietary billing database while handling charges and/or refunds, and answering pre-sales questions from potential customers. Work closely with fellow representatives to assist them on support cases. Participate in intra-company discussions on a variety of mailing lists to request or provide help on a variety of topics.
Guest Control Host
Disneyland Resort
Public Company; 10,001+ employees; DIS; Entertainment industry
May 2004 – September 2005 (1 year 5 months) Anaheim, CA
Worked closely with guests in Disneyland while providing outdoor guest control services for the nighttime show "Fantasmic!" Provided logistical support for setting up safe viewing and walking areas for guests watching or walking through the show area. Dissolved conflicts with guests and fellow cast members, usually arising from dissatisfaction with safety rules. Positively resolved guest complaints by implementing a solution favorable to the guests, their safety, and resort policies.
Restaurant Host
Disneyland Resort
Public Company; 10,001+ employees; DIS; Entertainment industry
February 2004 – September 2005 (1 year 8 months) Anaheim, CA
Assembled and provided guests with food ordered at the Riverbelle Terrace restaurant in Disneyland. Spoke often with guests while waiting for their order to be finished and answered general questions about the resort. Helped resolve conflicts or issues with food orders and offered solutions catered to making the guests have a great experience in the resort.
Mike Singletary's Skills & Expertise
Mike Singletary's Additional Information
- Websites:
- Interests:
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casual reading, writing, new technology, watching movies
- Groups and Associations:
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