Michael David

Past

• Helpdesk Technician at Mercury Interactive/Hewlett-Packard
• Training Associate at World Financial Group
• Training Associate at World Financial Group

• technology support specialist at Landor Associates

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Education

• University of California, Santa Cruz

Connections

2 connections

Industry

Information Technology and Services

Michael David’s Experience

• Helpdesk Technician

  Mercury Interactive/Hewlett-Packard

  (Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

  September 2006 — March 2007 (7 months)

  • Part of a 6-person Help Desk team that provided both onsite and off-site technology support for approximately 1200 users in a Windows network environment.
  • Responsible for onsite Tier II support and troubleshooting. Using the MIGS ticketing system worked with end users to resolve both software and hardware problems for Dell NetVistas/OptiPlex and IBM Thinkpad machines: Determined and replaced bad hardware components such as hard drives, RAM, displays, etc. Worked with outside vendors to order replacement parts for computers and printers.
  • New Hires: Utilizing a Ghost Server and DameWare, imaged, deployed and configured IBM Laptops and Dell Desktops. Configured/Administered Cisco VoIP phones using Cisco Unity & Call Manager.
  • Experience in account management in Active Directory, Project Management and Inventory Control.
  • Remote software installations and troubleshooting using tools such as RDP and Dameware NT and WebEx.

• Training Associate

  World Financial Group

  (Public Company; Information Technology and Services industry)

  2007 — 2007 (less than a year)

• Training Associate

  World Financial Group

  (Public Company; Information Technology and Services industry)

  2007 — 2007 (less than a year)

• technology support specialist

  Landor Associates

  (Public Company; 501-1000 employees; Information Technology and Services industry)

  May 2006 — July 2006 (3 months)

  • Part of a small help desk team that supported 250-300 users daily in a mixed environment (80% Mac and 20% Windows). As the Level 1 Help Desk Analyst, provided support for both on-site and off-site users.
  • Responsible for Filemaker Server management
  • Collaborated with various departments on new desktop/laptop rollouts and provided desktop support. Also helped with image deployments for new hardware using a Ghost Server. Configuration and management of Windows XP and Mac OS X environments for new hires/interns.
  • Network troubleshooting: Management of user accounts and passwords in Active Directory of a Windows 2000 Server. Binding/rebinding of Mac/PC workstations and laptops to Active Directory.
  • Remote access troubleshooting using Timbuktu Pro. Also responsible for maintenance of Timbuktu Server and file sharing between different worldwide offices such those in New York, Mexico, London, Paris, Hamburg, Madrid, Milan, Dubai, Hong Kong, Tokyo and Sydney.

Michael David’s Education

• University of California, Santa Cruz

  2001 — 2006

Michael David’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch