L2 Coach/Team Lead at Dell
Oklahoma City, Oklahoma Area
- Current
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- L2 Coach/Team Lead at Dell
- Past
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- Installation Coordinator at AMCAT
- Lead PC Support Technician at Techsolve
- Lead PC Support Technician at GDH Consulting
- Field Nerd at Computer Nerdz!
- Senior Technical Specialist II at APAC Customer Services
- Senior Technical Specialist II at APAC
- Desktop Support Analyst at RHI
- Senior Consultant at AOL
- Engineering Intern at Seagate
- Assistant Operations Director of Campus Computing at Oklahoma Christian University
- Education
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- University of Phoenix
- University of Phoenix
- Oklahoma Christian University
- Recommended
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11 people have recommended Michael - Connections
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174
connections
- Industry
- Computer Hardware
Michael Rodman’s Summary
Telephone based computer hardware and software support specialist. Team performance coach and providing level 2 technical issue resolution.
Michael Rodman’s Specialties:
Windows, SQL, Office, PC Hardware, Java, Visual Basic, C++ programming, CCENT
Michael Rodman’s Experience
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L2 Coach/Team Lead
Dell
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
September 2006 — Present (3 years 3 months)
Provide Level 2 hardware support for special clients. Coach L1 technicians to improve their performance. Report on agent metrics and any other special reporting requested by the Team Manager.
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Installation Coordinator
AMCAT
(Computer Hardware industry)
2004 — 2006 (2 years )
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Lead PC Support Technician
Techsolve
(Public Company; 1001-5000 employees; Computer Hardware industry)
June 2004 — September 2005 (1 year 4 months)
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Lead PC Support Technician
GDH Consulting
(Public Company; 5001-10,000 employees; Computer Hardware industry)
June 2004 — September 2005 (1 year 4 months)
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Field Nerd
Computer Nerdz!
(Privately Held; 201-500 employees; Computer Software industry)
December 2003 — July 2004 (8 months)
In home software/hardware technology support including computers, printers, monitors, and television equipment.
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Senior Technical Specialist II
APAC Customer Services
(Computer Hardware industry)
2000 — 2003 (3 years )
Provide support for call center operations, maintaining workstation functionality, server maintenance, Perform wiring for telephony and computer network. Support Avaya telephone switch, including installation of digital and analog cards, as well as programming of extensions. Design, code and test software solutions to meet various call center needs.
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Senior Technical Specialist II
APAC
(Public Company; 5001-10,000 employees; Outsourcing/Offshoring industry)
January 2000 — September 2003 (3 years 9 months)
Provide support for call center operations, maintaining workstation functionality, server maintenance, Perform wiring for telephony and computer network. Support Avaya telephone switch, including installation of digital and analog cards, as well as programming of extensions. Design, code and test software solutions to meet various call center needs.
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Desktop Support Analyst
RHI
(Public Company; 5001-10,000 employees; Computer Hardware industry)
October 1999 — January 2000 (4 months)
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Senior Consultant
AOL
(Public Company; 10,001 or more employees; AOL; Computer Software industry)
March 1997 — September 1999 (2 years 7 months)
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Engineering Intern
Seagate
(Public Company; 5001-10,000 employees; STX; Computer Hardware industry)
May 1999 — August 1999 (4 months)
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Assistant Operations Director of Campus Computing
Oklahoma Christian University
(Educational Institution; 501-1000 employees; Higher Education industry)
1996 — 1997 (1 year )
Michael Rodman’s Education
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University of Phoenix
Masters , Information Systems , 2007 — 2008
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University of Phoenix
BS , Information Technology , 2005 — 2007
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Oklahoma Christian University
N/A , Computer Science , 1993 — 1997
- Activities and Societies:
- Activities Director - Tau Theta Sigma, Guys and Dolls
Additional Information
Michael Rodman’s Interests:
Management, Information Technology, Investing
Michael Rodman’s Groups:
American MENSA, Village Baptist Church
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Mensa -
Dell Alumni -
American Mensa -
University of Phoenix Alumni -
Dell Employees, Oklahoma City
Michael Rodman’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
