Michael Raynolds Laursen

Current

Programme Management - Maersk Line IT at A. P. Moller - Maersk A/S

Past

Transition Manager - Global IS at A. P. Møller - Mærsk A/S
Service Delivery Manager at IBM
Team Leader at IBM

It-Specialist at IBM Transport & Logistics, Formerly Maersk Data Transport
Escalation Manager at IBM
Problem - and Escalation Manager at Mærsk Data A/S
Distributed System Operations at Mærsk Data A/S
Consultant at Mærsk Data A/S
Unix technician at Mærsk Data A/S

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6 more...

Education

EDBskolen Vejle
Syddansk Universitet
Metropolitanskolen

2 more...

Recommended

5 people have recommended Michael

Connections

423 connections

Industry

Information Technology and Services

Websites

Michael Raynolds Laursen’s Summary

Service delivery management, Situation Manager, Team Leader, Technical Recovery Management, ITIL Problem management, Management-/Outsourcing Consultantcy, Outsource management, Vendor management.

Michael Raynolds Laursen’s Specialties:

IT Service Management, Situation Management, Crisis Management, Customer relations, Outsource management, Vendor management.

Michael Raynolds Laursen’s Experience

Programme Management - Maersk Line IT

A. P. Moller - Maersk A/S

(Privately Held; Maritime industry)

June 2009 — Present (7 months)

Programme management of IT infrastructure projects, for Maersk Line IT, such as Upgrade projects, Transistion projects and platforms for new systems.
Transition Manager - Global IS

A. P. Møller - Mærsk A/S

(Maritime industry)

June 2008 — June 2009 (1 year 1 month)

Outsource & transition management.
Service Delivery Manager

IBM

(Public Company; 10,001 or more employees; Information Technology and Services industry)

May 2007 — May 2008 (1 year 1 month)

Senior IT-Specialist. Service Delivery Manager
Team Leader

IBM

(Public Company; 10,001 or more employees; Information Technology and Services industry)

May 2006 — May 2007 (1 year 1 month)

Team Leader for Situation Management
It-Specialist

IBM Transport & Logistics, Formerly Maersk Data Transport

(Public Company; 10,001 or more employees; Information Technology and Services industry)

August 2005 — April 2006 (9 months)

Stationed as Management-/Outsourcing Consultant at Apmoller-Maersk/MaerskSealand.
Escalation Manager

IBM

(Public Company; 10,001 or more employees; Information Technology and Services industry)

November 2004 — August 2005 (10 months)

Escalation manager - Manage incidents over 1 over to ensure quick and speedy recovery and handle customer escalation as well as internal escalation.
Problem - and Escalation Manager

Mærsk Data A/S

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

August 2003 — November 2004 (1 year 4 months)

Problem Manager and part time Escalation Manager - Manage incidents over 1 over to ensure quick and speedy recovery and handle customer escalation as well as internal escalation.
Distributed System Operations

Mærsk Data A/S

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

January 2002 — August 2003 (1 year 8 months)

Handle Change-, Problem- and Service Level managemnt for a number of customers.Helped start up new Escalation Management function and worked as part time Escalation Manager - Manage incidents over 1 over to ensure quick and speedy recovery and handle customer escalation as well as internal escalation.
Consultant

Mærsk Data A/S

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

July 2001 — January 2002 (7 months)

Junior consultant stationed at major Container company. Assisting in Facility Management and outsourcing partner management.
Unix technician

Mærsk Data A/S

(Privately Held; 1001-5000 employees; Information Technology and Services industry)

January 2001 — July 2001 (7 months)

Unix implementation technician.

Additional Information

Michael Raynolds Laursen’s Websites:

Michael Raynolds Laursen’s Interests:

Digital photography, Fishing, Cooking, New technology, Friends

Michael Raynolds Laursen’s Groups:

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
Obama for America
Maersk Data Alumni Association
IBM co/ex workers independent group
Maersk People
AP Moller Maersk People