
Director of Online Product Management at NetSpend Corporation
Austin, Texas Area

Director of Online Product Management at NetSpend Corporation
Austin, Texas Area
Innovative corporate strategist and Internet product development specialist driving diverse organizations through all phases of corporate lifecycle to realize growth potential and surpass bottom-line objectives. Highly skilled at developing tactical partnerships and translating creative ideas into executable plans. Team builder and keen negotiator with expertise in customer research and user experience studies. Superb record of launching innovative products and complex programs across multiple industries.
Product Opportunity Analysis • Project Management • Requirements/Use Cases • Product Lifecycle • Market Research • Trend Analysis • User Stories • Agile Product Ownership •
Information Architecture • Team Building • Change Management • Product Launches • Build/Buy Analysis • Social Media • Strategic Partnerships
Organizational Design • Process improvement • SDLC • Competitive Analysis • Budgets • Mentoring • Design Management • Content Management & Development
(Privately Held; Financial Services industry)
September 2009 — Present (3 months)
Lead the full product lifecycle for all of NetSpend's online products and services. Work closely with engineering to drive regular product releases in an Agile environment.
(Privately Held; Internet industry)
May 2008 — September 2009 (1 year 5 months)
Reporting to the Founder/CEO, led the design, definition and launch of Offers.com, a leading performance marketing website. Built Vertive's first product management team, which also included the web design, information architecture, editorial and content management functions.
(Privately Held; Hospitality industry)
October 2006 — May 2008 (1 year 8 months)
Led development of corporate strategy and tactical planning to accelerate growth, increase investment capital, enhance marketability, and achieve short- and long-term objectives. Command daily operations with full P&L accountability, and supervise staff of 125, including 8 directors and 20 managers. Define marketing development programs including new media initiatives. Spearhead new pitch presentation vehicles and head comprehensive reorganization efforts. Direct customer satisfaction initiatives to promote brand awareness.
(Internet industry)
July 2005 — October 2006 (1 year 4 months)
Executed product line strategies and launched customer-focused initiatives, extensions, and enhancements to sustain revenue growth. Directed multiple teams including Web design, information architecture, business analysis, product development, and behavioral research.
Spearheaded launch of Hoover’s Design Center, internal product development group creating innovative solutions. Collaborated with EVP to devise overall product strategy and budget development plans. Negotiated third-party content acquisitions, acted as liaison to sales group, and oversaw usability testing.
(Public Company; 5001-10,000 employees; DNB; Internet industry)
2002 — 2005 (3 years )
Led numerous product development and marketing teams to execute overall corporate product goals. Managed key programs and major market research projects, and oversaw life cycle of online and print deliverables. Directed launches, new product introductions, and quality assurance processes.
(Public Company; 201-500 employees; HOOV; Internet industry)
2000 — 2003 (3 years )
Led product strategy initiatives, managed cross-functional projects, and designed all new online products and enhancements. Administered annual operating budget of $3M and directed online editorial and product management teams. Supported development of online advertising units.
(Public Company; 201-500 employees; HOOV; Internet industry)
1999 — 2000 (1 year )
Assessed end-user requirements, authored specifications and supervised consulting team of 10 through all phases of development. Devised e-commerce strategy, fostered development of supporting technologies, and cultivated partner relationships. Collaborated with online advertising sales team to optimize site integration for advertisers and e-commerce partners, and created merchandising opportunities. Oversaw affiliate programs and contract negotiations with e-commerce partners. Managed project budget and resources.
(Privately Held; Computer Software industry)
1997 — 1999 (2 years )
Developed two key PC game designs, including level descriptions.
MBA , 2002 — 2005
B.A. , History and English , 1987 — 1991