Michael Kelland

Current

• Business Systems Analyst at Canon Australia

Past

• Technical Coordinator at Canon Australia
• Electronics Technician at P.J.O'Briens Electronics P/L

Education

• TAFE
• TAFE
• RMIT University

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Connections

74 connections

Industry

Information Technology and Services

Websites

• My Website

Michael Kelland’s Summary

I have gained experience from working in various roles that have enabled me to problem solve and work with internal & external customers. I work efficiently under pressure, autonomously and as a part of a team. One of my main strengths is a calm logical approach to problem solving.

Michael Kelland’s Specialties:

Writing and editing of functional and technical documentation.
• Project Management.
• Requirements Gathering.
• Stakeholder Management
• Strong understanding of SDLC
• SEO
• Data Analysis

• Oracle 11i Applications
o Oracle Financials GL
o Order Management
o HRMS
o OLM
o Advanced Inbound Telephony
o Email Centre

Technical Understanding
• ASP.Net VB and c#
• Java J2EE.
• Microsoft SharePoint platform.
• Microsoft Visual Studio.
• Oracle Portal.

Michael Kelland’s Experience

• Business Systems Analyst

  Canon Australia

  (Privately Held; Information Technology and Services industry)

  August 2005 — Present (5 years )

  Effectively analyse the customer’s business needs and build requirements documents and translate in to functional and technical specifications.
  Manage both onshore and offshore developers to deliver solutions which align with functional and technical requirements, meeting the customer’s needs.
  Work with the customer and the developer to write system testing and user test plans.
  Perform system testing, and plan user testing with end users.
  Create training guides and materials. Organise training sessions.
  Facilitate the implementation of, and adherence to, IT Change Management processes, in accordance with the Sarbanes Oxley control framework.
  Work as a project manager or under other project managers to scope out requirements, identify risks and ensure projects are delivered with-in agreed timelines.
  Assist team in understanding new technologies and giving advice on their use in creating solutions.
  Track developments and projects using Microsoft Project.

• Technical Coordinator

  Canon Australia

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  November 2002 — January 2005 (2 years 3 months)

  Update and administration of Canon’s Self Service Website.
  Administration of Symposium Call Centre Server.
  Researching and sourcing new technologies to improve productivity and reduce ongoing costs.
  Provide feedback and advice to Call Centre management on best practices and call flow handling.
  Report on performance of call centres across all divisions.
  Ensure call centre systems and infrastructure is in place and functional for day to day operation of Call Centre.
  Achievements:
  • Project Management of Witness eQuality implementation (Web based phone call recording solution).
  • Implemented and Administer Data Warehouse/Data mart for call statistics, ERP and CRM data.
  • Assisted and advised during the technical integration of TotalView work force management system project.
  • Implemented automated report generation using Crystal Enterprise.
  • IVR redesign and implementation of changes.
  • Implemented HEAT as a temporary escalation path for 2nd level support team.

• Electronics Technician

  P.J.O'Briens Electronics P/L

  (Information Technology and Services industry)

  January 1995 — August 1999 (4 years 8 months)

Michael Kelland’s Education

• TAFE

  Diploma of Information Technology (Business Analysis) 2006 — 2007

• TAFE

  Electronics Engineering Cert IV 1997 — 1999

• RMIT University

  Electronics Engineering Cert IV 1995 — 1996

Additional Information

Michael Kelland’s Websites:

• My Website

Michael Kelland’s Groups:

Australian Oracle User Group AusOUG

•    Canon members
•    Oracle ERP User Network

Michael Kelland’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch