Michael McCollum

Current

IS Help Desk Specialist at Wings Financial Credit Union

Past

Missionary at SEND International
Network Manager at InfoComm International
Network Administrator at Syngenta Seeds

Consultant at Scott Consulting Corporation
PC & LAN Technician at Nash Finch Company
Infrastructure Operations at Cargill
Westlaw Customer Service Representative at West Publishing

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4 more...

Education

Sveuèilište u Zagrebu
Moody Bible Institute
Macalester College

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Recommended

4 people have recommended Michael

Connections

61 connections

Industry

Religious Institutions

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Michael McCollum’s Summary

Successful Network Administrator and excellent communicator with more than twelve years experience in various international industries. Professional background includes system design and implementation, server setup and maintenance, project management, user support, and training. Skilled in presenting technical information to non-technical audience through oral and written communication.

Michael McCollum’s Specialties:

Windows Servers
Technical writing for non-technical audiences.

Michael McCollum’s Experience

IS Help Desk Specialist

Wings Financial Credit Union

(Non-Profit; Banking industry)

June 2009 — Present (6 months)
Missionary

SEND International

(Religious Institutions industry)

June 2006 — November 2009 (3 years 6 months)

My family and I were working with Croatian Christians to strengthen the Baptist churches in Croatia.
Network Manager

InfoComm International

(Non-Profit; Non-Profit Organization Management industry)

March 2004 — June 2006 (2 years 4 months)

Maintained all computers and servers in the Minneapolis branch.
Network Administrator

Syngenta Seeds

(Public Company; Farming industry)

January 2000 — January 2004 (4 years 1 month)

Responsibilities included setup and maintenance of networked server systems, system administration and user support in an environment with over thirty servers, twenty locations and eight hundred users.
Established security protocols for user account administration.
Administered multi-location Exchange system.
Led multi-site conversion of network protocols.
Installed and configured servers.
Provided second and third level user support.
Consultant

Scott Consulting Corporation

(Information Technology and Services industry)

November 1998 — October 1999 (1 year )

Technical consulting services provided to various clients on a time and materials basis.
Repaired system problems.
Obviated Y2K vulnerabilities.
Configured rack server systems.
Maintained company and client computer systems.
Setup new systems for clients.
Resolved client issues through technical troubleshooting.
PC & LAN Technician

Nash Finch Company

(Public Company; NAFC; Wholesale industry)

January 1997 — October 1998 (1 year 10 months)

Provided second level support for users in a mixed network environment.
Established security protocols for user terminations.
Setup new workstations
Configured printers for network connectivity.
Infrastructure Operations

Cargill

(Privately Held; Food Production industry)

April 1996 — January 1997 (10 months)

Taught classes on word processing, email and spreadsheets.
Helped users with PC, AS/400, and printer issues.
Setup new PCs for users.
Westlaw Customer Service Representative

West Publishing

(Public Company; Information Technology and Services industry)

February 1994 — April 1996 (2 years 3 months)

Represented West Publishing to the legal community.
Instructed customers, who were judges, lawyers, clerks and students, in the functionality of Westlaw and the proprietary software used for accessing it.
Assisted customers with configuring their own PC and Macintosh based computers to operate at peak performance for Westlaw functionality.
Mentored new Westlaw Customer Services Representatives.
Established new procedures for email and international access provision.
Instructed supervisors on new procedures.

Michael McCollum’s Education

Sveuèilište u Zagrebu

Croatian 2007 — 2009

I studied the Croatian language and culture in the Croaticum program which is part of the Filizofski fakultet. Additionally, I am one of the photographers for the level 2 book for that program. The picture I took for its cover is of my wife and another student.
Moody Bible Institute

Theology 2004 — 2006

I took two online courses at a graduate level.
Macalester College

B.A. , Economics, Biology , 1987 — 1992

Activities and Societies:

Varsity Football, InterVarsity Christian Fellowship