Blogger, geek, and searching for more.
Greater Seattle Area
- Past
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- Administrative Assistant, Div. 1024 at Kent H. Landsberg
- Sales at Ritz Camera Centers
- Writing Tutor at Loft Writing Center, NSCC
- Production Operator at FedEx Kinko's
- Xerox Business Services Staff at Todays Staffing
- Xerox Business Services Staff at Todays Staffing
- Customer Care Representative at GCI
- DocuTech Manager at TimeFrame
- Key Operator at Kinko's
- Education
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- North Seattle Community College
- Connections
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23
connections
- Industry
- Consumer Services
- Websites
Michael Hanscom’s Summary
Strong interpersonal and problem solving skills developed from experience in high-volume, quick turnaround, customer service oriented positions. Firm grasp of computer knowledge across Macintosh, Windows and Unix operating platforms, including basic computer programming and extensive HTML skills, with a high interest in and fascination with technology.
Last tested keyboarding skills as of July, 2008:
* 90 Words per Minute, Typing
* 10,000+ Keystrokes per Hour, 10-key Data Entry
* 12,000+ Keystrokes per Hour, Keyboard Data Entry
Michael Hanscom’s Specialties:
macintosh, mac, os x, windows, microsoft office, word, excel, powerpoint, adobe, acrobat, photoshop, photography, docutech, digipath, html
Michael Hanscom’s Experience
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Administrative Assistant, Div. 1024
Kent H. Landsberg
(Public Company; Packaging and Containers industry)
July 2008 — February 2009 (8 months)
Front Desk Receptionist/Administrative Assistant for HKL Seattle. Multi-line telephone answering, email management and forwarding, scanning, filing, sales tracking within Microsoft Excel, and other day-to-day office duties.
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Sales
Ritz Camera Centers
(Privately Held; 5001-10,000 employees; Retail industry)
September 2005 — July 2008 (2 years 11 months)
Primarily a sales position requiring strong interpersonal and customer service skills and broad knowledge of photographic equipment, specifications, terminology and techniques. I was also cross-trained in the photo lab in developing, color-correcting, and printing customer orders from both digital and traditional film sources.
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Writing Tutor
Loft Writing Center, NSCC
(Education Management industry)
September 2006 — June 2008 (1 year 10 months)
Tutored NSCC students with writing and language related skills. This included a wide variety of situations, from practicing pronunciation and vocabulary with students just beginning to learn English, to assisting higher level students with editing multi-page papers for clarity, focus and grammar. This position required interaction with a broad spectrum of nationalities, cultures, and religions. I also assisted in the computer lab, especially helping students with Microsoft Word, PowerPoint and Excel.
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Production Operator
FedEx Kinko's
(Public Company; 10,001 or more employees; FDX; Printing industry)
November 2003 — September 2005 (1 year 11 months)
I was the sole on-site representative running a private Facilities Management print shop for Qwest Communications' downtown Seattle office. I handled all customer interaction, accepting and delivering jobs, running them on-site or preparing them to be run off-site as necessary, along with processing invoices for billing. Prior to this position, I was the sole evening shift employee at a small FedEx Kinko's storefront. As such, I handled all evening customer service and support, including taking in, preparing, and running print jobs; accepting payment for jobs being picked up; and assisting customers with the self-service copiers and computers.
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Xerox Business Services Staff
Todays Staffing
(Public Company; 201-500 employees; CDI; Staffing and Recruiting industry)
April 2002 — October 2003 (1 year 7 months)
Contract position with Xerox Business Services at the primary print shop at Microsoft’s Redmond campus. Assisted in the construction of an internal job submission web application utilizing HTML, CSS, and small amounts of Java and JavaScript. Spent the last eight months as part of the prepress department, working with and preparing documents submitted with Microsoft Word, Excel, Powerpoint, Visio, Project, and Publisher; Adobe Photoshop, Illustrator, Pagemaker, InDesign, and Acrobat; Macromedia Freehand; and Quark Xpress.
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Xerox Business Services Staff
Todays Staffing
(Public Company; 201-500 employees; CDI; Staffing and Recruiting industry)
July 2001 — April 2002 (10 months)
Contract position with Xerox Business Services managing the print shop for Arthur Andersen LLP’s Seattle office. As the only on-site staff, responsibilities included all job reproduction and finishing processes, as well as billing, inventory tracking and ordering, and support for all self-service copiers in the office.
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Customer Care Representative
GCI
(Privately Held; 1001-5000 employees; GNCMA; Information Technology and Services industry)
March 2001 — June 2001 (4 months)
Phone support within the Network Operations Control Center of a major telecommunications company in Alaska, resolving customer voice and data problems and service issues.
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DocuTech Manager
TimeFrame
(Printing industry)
June 1996 — February 2001 (4 years 9 months)
Xerox DocuTech operator, promoted to department manager in July 1999. Oversaw three employees and two high-speed production printers. Assisted with setup and administration of a multiple OS in-store network (NT 4.0, Mac OS, and Sun OS), designed and maintained a custom FileMaker Pro database tracking archived customer print jobs, and assisted in the design and coding of the company website.
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Key Operator
Kinko's
(Public Company; 10,001 or more employees; FDX; Printing industry)
June 1993 — June 1996 (3 years 1 month)
Required familiarity with all store production equipment operation and essential maintenance while also providing counter and register support. When necessary, filled in as evening Computer Services support assisting customers with computer use, troubleshooting problems, and providing typesetting service.
Michael Hanscom’s Education
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North Seattle Community College
AA , Associate of Arts Transfer Degree , 2005 — 2008
Writing tutor at The Loft Writing Center from 2006-2008.
Additional Information
Michael Hanscom’s Websites:
Michael Hanscom’s Interests:
computers, macintosh, mac, os x, windows, unix, html, css, photography
Michael Hanscom’s Honors:
June 2008 – Associate of Arts Transfer Degree from North Seattle Community College
March 1999 – Xerox certified on the DocuTech 6135 and accompanying Digipath front-end software.
Michael Hanscom’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
