Michael Gerard Austin

Current

• Human Resources Consultant, Refinery & NGL Fractionation at Saudi Aramco

Past

• Senior Organization Development / Training Consultant at Training & Performance Solutions
• VP, Personnel Development at Major Logistics and Supply Chain Company
• VP, Performance Measurement, Europe & North America Card Products at Major International Bank

see less...

Education

• Louisiana State University and Agricultural and Mechanical College
• Southeast Missouri State University

Recommended

2 people have recommended Michael

Connections

70 connections

Industry

Financial Services

Websites

• My Blog

Michael Gerard Austin’s Summary

Consistent history of success across multiple roles and industries including:

• Banking
• Logistics and Supply Chain
• Oil and Gas
• Insurance
• Telecommunications
• Heavy Manufacturing
• Retail
• Security Services
• Marketing and Sales
• Customer Service

Results-driven executive with a proven record of increasing bottom-line results by over $100 million (based on first 12-month ROI) through organizational development initiatives rivaling profit streams of major technological advancements and new product lines.

Recognized leader in accurately measuring the ROI of organizational development and training initiatives. Author of two thought-provoking books on organizational development, including:

"Pent-Up Profits - A Development Strategy that Actually Works" (Late 2009 Release).

"Achieving Success in the Financial Services Industry, 4th Edition" (published internally by major international bank, 1996).

Achievements include:

Spearheaded the ongoing transition from an expatriate staff of 300 to a local workforce at an international oil and gas services company's overseas operation. Motivated expatriates to train themselves out of a job – accelerating career progression of the local workforce by 20% through a comprehensive mentoring strategy program.

Designed organizational effectiveness strategy for logistics and supply chain company that played a key role in successful revenue growth from $600 million to $2 billion in three years (with a 75% growth in the employee base).

Contributed more than $5 million annually to the bottom line of a customer service center after revamping all training programs – savings included:

• $2.0 million from higher customer service productivity and quality.
• $1.2 million in fraud reduction after training in credit verifications.
• $1.0 million from changes made after merchant chargeback training.
• $1.1 million from leadership development programs.

Michael Gerard Austin’s Specialties:

• Mining and teaching others to mine business improvement opportunities
• Leading change initiatives to improve business performance
• Increasing rate of return of human capital, technology and processes
• Delivering bottom-line results regarding organizational development initiatives
• Analyzing root causes and managing innovative problem-solving solutions
• Improving service quality of customer service centers
• Accelerating mastery of on-the-job performance

Michael Gerard Austin’s Experience

• Human Resources Consultant, Refinery & NGL Fractionation

  Saudi Aramco

  (Privately Held; Oil & Energy industry)

  December 2008 — Present (1 year )

  Organization Development & Training leader supporting Refining & NGL Fractionation operations.

• Senior Organization Development / Training Consultant

  Training & Performance Solutions

  (Human Resources industry)

  January 2001 — November 2008 (7 years 11 months)

  Apply visionary innovation, business acumen and analytical expertise to inspire and lead organizations to identify and capitalize on cost-cutting opportunities that significantly increase the bottom line.
  
  Spearheaded the ongoing transition from an expatriate staff of 300 to a local workforce at an international oil and gas services company's overseas operation. Motivated expatriates to train themselves out of a job – accelerating career progression of the local workforce by 20% (a projected $26 million savings by 2009) through a comprehensive mentoring strategy program.
  
  Conducted a root cause analysis to identify strengths and weaknesses of an ongoing organizational development change initiative that was not producing desired results for a major telecommunications company. Recommendations corrected chronic issues regarding the implementation strategy resulting in significant savings associated with an abandoned re-organization initiative.

• VP, Personnel Development

  Major Logistics and Supply Chain Company

  (Public Company; 5001-10,000 employees; Logistics and Supply Chain industry)

  November 1997 — December 2000 (3 years 2 months)

  Developed and implemented organizational effectiveness strategy for rapidly growing organization with 7,000 employees in 150 locations across 6 continents. Developed organizational development plans, oversaw succession planning, developed organizational effectiveness metrics, and led a global training and development organization.
  
  Designed organizational effectiveness strategy that played a key role in successful revenue growth from $600 million to $2 billion in three years (with a 75% growth in the employee base).
  
  Reduced interest payments $12 million annually through behavioral-based training that improved invoicing.

• VP, Performance Measurement, Europe & North America Card Products

  Major International Bank

  (Public Company; 10,001 or more employees; Banking industry)

  November 1987 — November 1997 (10 years 1 month)

  Joined bank as a member of Finance team before moving into organizational development and training. Played key role in a number of major change initiatives as the company grew, right-sized and rebuilt.
  
  Designed and implemented the first performance measurement system. Trained 10 VPs/AVPs to implement the new system, allowing senior business leaders to accurately assess potential ROI of programs.
  
  Lead major service culture change initiative designed to move business unit from a focus on process to a focus on service. Developed ground-breaking service model and authored "Achieving Success in the Financial Services Industry" – the first book to present a model of service based on customer-driven definitions of individual service quality.
  
  Contributed more than $5 million annually to the bottom line after revamping all training programs.

Michael Gerard Austin’s Education

• Louisiana State University and Agricultural and Mechanical College

  M.S. , Agricultural Economics

  Activities and Societies:

  Recipient of Research Assistantship
  Thesis provided strategy for Governor's office to attract manufacturers to Louisiana
  Minor in Statistical Analysis

• Southeast Missouri State University

  B.S. , Economics

  Activities and Societies:

  Outstanding Graduating Senior in Economics
  President and Founder of Economics Club
  Student Senate
  Minor in Business Administration

Additional Information

Michael Gerard Austin’s Websites:

• My Blog

Michael Gerard Austin’s Groups:

Rotary, ASTD (Director of Executive Outreach)

•    Best Practice Institute
•    Metro DC Chapter of ASTD Members

Michael Gerard Austin’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch