Business Systems Consultant at telent PLC (formerly Marconi)
Redhill, United Kingdom
- Past
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- Business Systems Consultant at telent PLC
- IT Contractor at Direct Line (RBS Insurance)
- IT Support Team Leader (Contractor) at Royal Bank of Scotland
- Team Leader/Analyst Programmer (Contractor) at Marks and Spencer PLC
- Analyst Programmer (Contractor) at Sony Broadcasting Professional Europe
- Analyst Programmer (Contractor) at Sema
- Analyst Programmer at NIG Skandia
- Analayst Programmer at Dixons Stores Group
- Systems Engineer at EDS
- System Engineer at Electronic Data Systems Corporation (EDS)
- Recommended
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8 people have recommended Michael - Connections
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62
connections
- Industry
- Information Technology and Services
- Websites
Michael Gaylard’s Summary
Change Control and Management
I brought the concept of Change Control and Change Management to my team where these were required but new. Using experience gained with 15 years in the mainframe environment I was then able to design, develop and implement an SQL Server based solution with a VB front end and an ASP thin client component. This application was built with the following major principles in mind:
• It should allow a flexible and configurable approach to Change Management
• It should be flexible enough to allow any application as yet undefined to be supported without software upgrade
• It should allow telent to prove ISO 20000 compliance
• It should be flexible enough to support processes other than change control
Implemented in April 2008, the application Initially it supported over a dozen applications, from telephony to IT Software, allowing fault logging, analysis and change control management. It was also flexible enough to support our corporate Audit Scheduling and tracking. By the end of 2008 it will be supporting over 56 different applications
Content Management System
Part of my role was to cater for the delivery of ancillary requirements, such as training material, application help and user guides and I was given a free hand as to how these needs should be met. From my arrival in 2005 I started to put such documents out via the intranet. By demonstrating that the change control system could easily delivery dynamic reports via the intranet I was allowed to develop the idea further and create a CMS solution for my team. This dramatically reduced our timescales for delivering support documentation.
Test Management Database
Prior to my arrival all test plans and scripts were written in MS Word, so they were not readily repeatable or auditable. As the CCM and CMS packages were already proving their worth we extended our toolset range by incorporating a database to hold test plans, scripts and results.
Michael Gaylard’s Specialties:
Key knowledge gained in data cleansing, data hygiene and merging; Change Control Management; Content Management for Corporate Intranet
Michael Gaylard’s Experience
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Business Systems Consultant
telent PLC
(Public Company; 1001-5000 employees; Telecommunications industry)
July 2005 — October 2008 (3 years 4 months)
telent has over 40 years’ experience of providing integrated communication and security systems, solutions and services in the Government, Enterprise and Utilities and Transportation markets.
What do I do?
Principally Test Manager for a number of applications.
Also Application Design and ASP XHTML development -
IT Contractor
Direct Line (RBS Insurance)
(Public Company; 10,001 or more employees; Insurance industry)
December 2003 — June 2005 (1 year 7 months)
COBOL, MVS JCL, GENER/OL, HTML
Analyst Programmer role -
IT Support Team Leader (Contractor)
Royal Bank of Scotland
(Public Company; 10,001 or more employees; Banking industry)
May 2001 — October 2001 (6 months)
COBOL, DB2
Team Leader of 4 to 12 -
Team Leader/Analyst Programmer (Contractor)
Marks and Spencer PLC
(Public Company; 10,001 or more employees; Retail industry)
April 1997 — April 2001 (4 years 1 month)
Team Leader of Customer Mail Marketing Database development team
Analyst Programmer on development team for replacement Mail Marketing Database -
Analyst Programmer (Contractor)
Sony Broadcasting Professional Europe
(Public Company; Electrical/Electronic Manufacturing industry)
February 1997 — March 1997 (2 months)
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Analyst Programmer (Contractor)
Sema
(Public Company; Information Technology and Services industry)
May 1996 — February 1997 (10 months)
Working on Customer Billing System for Wessex Water
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Analyst Programmer
NIG Skandia
(Public Company; 5001-10,000 employees; Insurance industry)
January 1995 — March 1996 (1 year 3 months)
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Analayst Programmer
Dixons Stores Group
(Public Company; Retail industry)
February 1990 — January 1995 (5 years)
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Systems Engineer
EDS
(Information Technology and Services industry)
1988 — 1990 (2 years)
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System Engineer
Electronic Data Systems Corporation (EDS)
(Public Company; 10,001 or more employees; Information Technology and Services industry)
September 1988 — December 1989 (1 year 4 months)
