Co Manager at Forever 21
- Poughkeepsie, New York (Greater New York City Area)
- Primary/Secondary Education
Michael Felleman's Overview
- Co Manager at Forever 21
John Jay High School
Michael Felleman's Experience
Privately Held; 10,001+ employees; Apparel & Fashion industry
October 2014 – Present (1 month) Greater New York City Area
Public Company; 10,001+ employees; SHLD; Retail industry
April 2003 – October 2014 (11 years 7 months) Greater New York City Area
Managing the Backroom Team of 18+ associates in an A-size, full-line store.
Responsibilities include: delivering the utmost in customer service in a friendly and professional manner, assembling weekly schedules, teleconferencing, maintaining and adhering to the company’s standardized core processes, unloading, processing, & receiving shipments & trucks, & promoting a sense of urgency and pride as well as maintaining a positive store-wide morale.
Skills include: advanced problem solving abilities, multitasking, familiarity with multiple computer programs (including Outlook email, floor-planning tools, scheduling programs, Google Docs, Microsoft Word, and several internal network programs), familiarity with mobile devices across several platforms (including Palm, iOS, Windows Mobile, & Android), and several years of managerial responsibility.
Pizza Village / Anthony's Catering
March 2000 – November 2003 (3 years 9 months) Greater New York City Area
Multi-tasking by way of handling individual tables of various sizes as well as large banquet parties of 200+ persons. Mastery of customer service skills by way of pleasing the customer with excellent, experienced, & prompt service, serving drinks in a bar setting of up to 20 seats, assisting in the planning of such private party events, & handling billing arrangements.
Peer Counselor / Educator
Nonprofit; 51-200 employees; Hospital & Health Care industry
October 2001 – June 2003 (1 year 9 months) Greater New York City Area
Taught small classes of up to twenty teenage students on such topics as safer sex, teen pregnancy, STIs, HIV/AIDS, male & female anatomy, family planning, birth control, etc.
Helped teach seminars at various places, including OCCC, to an audience of up to two hundred people about HIV/AIDS prevention.
Assisted in outreach programs through Planned Parenthood.
Helped run the Circles group in Newburgh, NY, one of a network of support centers for LGBTQ youth of the Hudson Valley.
Michael Felleman's Skills & Expertise
- Peer Education
- Customer Service
- Retail Sales
- Visual Merchandising
- Floor Plans
- Customer Satisfaction
- Customer Experience
- Teaching Writing
- Teaching Reading
- English grammar
- English Literature
- Academic English
- American Literature
- Literary Criticism
- Community Outreach
- Social Networking
- Microsoft Word
- Google Chrome
- Google Maps
- Google Docs
- Lesson Planning
- Internet Explorer
- Mobile Internet
- Mobile Devices
- Windows Mobile
- Microsoft Office
Michael Felleman's Education
Bachelor of Science (BS), Adolescent Education - English
2010 – 2012
Workshops attended: Child Abuse Identification & School Violence Prevention & Identification
Associate of Science (AS), Adolescent Education - English
2002 – 2010
Attended college on a mostly part-time basis as per full-time work demands & time constraints.
TA Certification, Adolescent Education
2002 – 2008
Dean's List: Summer 2007 & Fall 2007
Activities and Societies: GLSA (Gay Lesbian Straight Alliance), PURE (Pagans United for Religious Education), The Red Cross Club, Student Government
John Jay High School
Regents Diploma, General study
1998 – 2002
Michael Felleman's Additional Information
Contact Michael for:
- career opportunities
- reference requests
- getting back in touch