Michael Dlugosch

Current

• Senior Consultant at Kwantic Oy

Past

• Consultant Web Analytics at Trainers' House
• Consultant at SATAMA - Trainers' House Plc., Helsinki/Finland
• Manager, Customer Service Operations at Satama Interactive, Helsinki/Finland

• Program Manager "Corporate" at Satama Interactive, Helsinki/Finland
• Senior Project Manager at denkwerk, Cologne/Germany
• Project Manager at Satama Interactive, Helsinki/Finland
• Usability Specialist / Project Manager at Satama Deutschland GmbH, Düsseldorf/Germany
• Assistant Researcher at Universität Essen / FB Design / Prof. Dr. N. Bolz

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Education

• Universität Duisburg-Essen, Standort Essen

Recommended

1 person has recommended Michael

Connections

150 connections

Industry

Internet

Websites

• My Company

Michael Dlugosch’s Summary

"The intellectual equipment needed for the job of the future is an ability to define problems, quickly assimilate relevant data, conceptualize and reorganize the information, make deductive and inductive leaps with it, ask hard questions about it, discuss findings with colleagues, work collaboratively to find solutions and then convince others."
Robert B. Reich

Michael Dlugosch’s Specialties:

Web service evaluation, content & information architecture assessment, business process insight, modeling of complexity, consumer behaviour, session analysis, attribution frameworks, process design, collaboration, communication frameworks, agenda setting, second-order cybernetics, communication and media theory, organizational psychology.

Michael Dlugosch’s Experience

• Senior Consultant

  Kwantic Oy

  (Privately Held; Internet industry)

  September 2009 — Present (4 months)

• Consultant Web Analytics

  Trainers' House

  (Public Company; 51-200 employees; TRH1V; Professional Training & Coaching industry)

  May 2008 — September 2009 (1 year 5 months)

• Consultant

  SATAMA - Trainers' House Plc., Helsinki/Finland

  (Internet industry)

  January 2008 — April 2008 (4 months)

  Business Insight Modeling, Lead Generation Program Setup (w. Eloqua)

• Manager, Customer Service Operations

  Satama Interactive, Helsinki/Finland

  (Public Company; 201-500 employees; Internet industry)

  September 2006 — December 2007 (1 year 4 months)

• Program Manager "Corporate"

  Satama Interactive, Helsinki/Finland

  (Internet industry)

  March 2005 — August 2006 (1 year 6 months)

• Senior Project Manager

  denkwerk, Cologne/Germany

  (Internet industry)

  November 2003 — February 2005 (1 year 4 months)

• Project Manager

  Satama Interactive, Helsinki/Finland

  (Internet industry)

  May 2002 — September 2003 (1 year 5 months)

• Usability Specialist / Project Manager

  Satama Deutschland GmbH, Düsseldorf/Germany

  (Internet industry)

  December 2000 — March 2002 (1 year 4 months)

• Assistant Researcher

  Universität Essen / FB Design / Prof. Dr. N. Bolz

  (Research industry)

  June 1997 — December 2000 (3 years 7 months)

Michael Dlugosch’s Education

• Universität Duisburg-Essen, Standort Essen

  MA , Communication Studies, Marketing, Psychology , 1991 — 1997

Additional Information

Michael Dlugosch’s Websites:

• My Company

Michael Dlugosch’s Groups:

•    Web Analytics Demystified
•    Palvelumuotoilijat RY / Finnish Service Design Association
•    Satama Interactive Alumni

Michael Dlugosch’s Contact Settings

Interested In:

• consulting offers
• job inquiries
• expertise requests
• getting back in touch