
IT Support Manager at Virgin Mobile USA
Greater New York City Area

IT Support Manager at Virgin Mobile USA
Greater New York City Area
Versatile, skilled Information Technology professional with seventeen years experience including nine years managing, engineering, and deploying infrastructure initiatives for Fortune 700 companies and six years leading a variety of technical support and help desk groups. Expertise in leading technical staff in the integration of disparate distributed systems, evaluating and incorporating emerging technologies in the enterprise, project managing large-scale roll-outs, managing daily IT operations, and developing business-enabling technology solutions. Strong hands-on experience, excellent communication skills, and a career-long history of providing world-class service supporting business groups and initiatives.
Desktop architecture, Business Continuity Planning, Client side support services.
(Public Company; 501-1000 employees; VM; Telecommunications industry)
May 2005 — Present (4 years 3 months)
(Public Company; 201-500 employees; Information Technology and Services industry)
July 2002 — May 2004 (1 year 11 months)
Support Manager working for MetLife Investments client
(Public Company; Information Technology and Services industry)
1996 — 2002 (6 years)
MS , Management , 1998 — 2001
BS , Electrical Engineering , 1987 — 1991
Skiing, SCUBA diving, writing, automotive technology