Michael Canfora

Current

Consultant at Vision Business Services

Past

Network Administrator at Mark Ross & Company
Technical Analyst (Consultant) at Beth Abraham
Database Administrator (Consultant) at Institute For Community Living

IT Support Specialist at TIAA-CREF

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Education

City University of New York-Baruch College - Zicklin School of Business

Recommended

4 people have recommended Michael

Connections

295 connections

Industry

Computer Networking

Michael Canfora’s Experience

Consultant

Vision Business Services

(Computer & Network Security industry)

January 2007 — Present (2 years 11 months)

- Provide support to users in Windows XP and Windows 2000 environments. Train and support Microsoft Office Products Suite including Word and Microsoft Exchange. Troubleshoot hardware, software and VPN problems for all levels including upper management. Escalate technology issues to appropriate areas.
- Configure and deploy workstations in corporate and satellite offices.
- Install personal computers, Dell Laptops, software and other devices including Palm Pilots, Pocket PC’s, scanners and printers. Ensure maintenance of virus patches and adware removal on PC’s.
- Support and maintain Windows 2000 Server, Windows Server 2003, SQL 2000 and Novell. Backup servers using Backup Exec. Maintain accounts in Active Directory.
- Maintain inventory, using Track IT, of all computer related equipment. Solve issues in Outlook and Microsoft Exchange Maintain login script and manage Microsoft Outlook Groups in Active Directory.
Network Administrator

Mark Ross & Company

(Insurance industry)

June 2007 — May 2008 (1 year )
Technical Analyst (Consultant)

Beth Abraham

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

August 2006 — December 2006 (5 months)

- Configured, deployed and maintained Desktop PC’s and Laptops at corporate headquarters and remote locations.
- Weekly rollout of 10+ PC’s and Laptops to users in corporate office and the remote locations. Once a new user received a PC or Laptop, I updated the Access database.
- Supported 1,000+ local and remote users using Windows 2000 and Windows XP Professional on Dell Workstations and laptops.
- Maintained and updated software including McAfee signature files, Microsoft Office Updates, and Lawson files which was used for our purchasing department, and In-House applications.
Database Administrator (Consultant)

Institute For Community Living

(Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

November 2005 — August 2006 (10 months)

- Project manager of Job Board by serving as a liaison to coordinate between Human Resource Department and the development team, Data Base Administrator, and Computer Technical Support.
- Trained new staff both individually and in groups on Microsoft Office 2003 Suite IMA, which was our billing software, and provided an overview of the various proprietary applications.
- Maintained database of help desk calls and created documentation of frequently asked questions. Utilized database to analyze and access future training needs.
- Provided both direct and remote support to 1000+ users using the Microsoft OS’s (XP/2000) located in Medical Centers throughout the five boroughs and in Pennsylvania.
- Diagnosed investigated, and resolved network issues.
- Maintained and configured Windows 2003 Servers working with Active Directory. -- Maintained and supported users using Terminal Services on HP thin clients.
IT Support Specialist

TIAA-CREF

(Public Company; 1001-5000 employees; Financial Services industry)

October 1995 — September 2004 (9 years )

- Managed and supported helpdesk with four helpdesk agents for 300+ users across three sites in a Windows 2000 environment with Novell servers SQL servers, and Windows 2000 and Windows NT servers.
- Troubleshooting of software and hardware problems in the Quality Assurance area. Researched and follow-up on more complex problems and document to supervisor.
- Prioritized incoming calls and requests and gave to appropriate staff based on skill set and priority of request.
- Maintained answers to frequently asked question database of solutions of users to print out monthly statistics for upper management.

Michael Canfora’s Education

City University of New York-Baruch College - Zicklin School of Business

BBA , Computer Information Systems

Additional Information

Michael Canfora’s Interests:

Investing, New technology, Traveling, Fitness, Photography, Art

Michael Canfora’s Groups:

President of the Murry Bergtraum High School Alumni Association
ETP - Empowering Today's Professionals, Breakfast Club of NJ
Manhattan Network Group Leader, Road To Riches