Michael Hillenbrand

Current

Director of Information Technology - Database, Business Intelligence and ETL at Thermo Fisher Scientific

Past

Ask the Expert at TechTarget
Director, Select Outsourcing at Access Enterprise Solutions
Director Database Services at RemoteDBA Experts, Inc

Senior Team Lead, EAS at ALCOA
Senior DBA at U.S. Steel (USX)

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2 more...

Education

University of Pittsburgh

Recommended

3 people have recommended Michael

Connections

171 connections

Industry

Information Technology and Services

Websites

Michael Hillenbrand’s Summary

A principle-centered leader with a strong passion for IT Service Excellence. I spent a good deal of my career leading managed services practices focused on remote database administration and hosting.

I am currently serving as an IT Director at ThermoFisher Scientific where I am leading efforts to provide global shared services for database support, data warehousing and business intelligence efforts.

I started my career as a DBA at USX / US Steel. I then moved onto ALCOA where I managed a group of 10+ DBAs providing support for over 300+ databases worldwide. For over 8 years I served as the Director for the RemoteDBAexperts division of Contemporary Technologies where I managed a group of over 25 DBAs who supported over 50 customers worldwide. I also led remote dba efforts for Access Enterprise Solutions and Management Science Associates.

Michael Hillenbrand’s Specialties:

IT Service Management (ITSM), Best Practices (ITIL), Remote DBA, Outsourcing, Leadership, Systemization, Database technologies (Oracle, SQL Server, DB2), quality improvement, branding and identity, managing people, financials (P&L), contract negotiations, operational excellence, etc.

Michael Hillenbrand’s Experience

Director of Information Technology - Database, Business Intelligence and ETL

Thermo Fisher Scientific

(Public Company; TMO; Biotechnology industry)

August 2008 — Present (1 year 5 months)

Currently serving as the IT Director for the Business Intelligence and Database Administration teams in the Customer Channels Group, In this role, I am responsible for leading the Database support, Data Warehousing, and Business Intelligence shared services efforts for the organization.
Ask the Expert

TechTarget

(Public Company; TTGT; Online Media industry)

July 2007 — June 2008 (1 year )

Established writer and panelist for the SearchOracle.com community.
- Answer user community questions on Oracle management topics.
- Write articles on Oracle Management topics, including the top 2 visited articles of 2007.
Director, Select Outsourcing

Access Enterprise Solutions

(Information Technology and Services industry)

March 2007 — February 2008 (1 year )

My primary objective at AES was to develop, launch and lead a selective outsourcing practice that included database (remote dba) and systems support, applications support, security services, projects, hosting and managed services. As Director, I was responsible for building the practice, defining processes and procedures, assisting with sales and marketing efforts, defining and governing service levels, and ensuring continued quality and success.
Director Database Services

RemoteDBA Experts, Inc

(Privately Held; Information Technology and Services industry)

January 1999 — February 2007 (8 years 2 months)

As Director of Database Services, I was responsible for developing and managing the RemoteDBAexperts division. RemoteDBAexperts provides 100% onshore outsourcing services for companies world wide who need cost efficient database support services, including Oracle, SQL Server and DB2.
- Grew the business from startup to over 50 national customers.
- Managed a team of over 25 DBAs who supported Oracle, SQL, and DB2.
- Consistently hit over 99% of our defined service levels.
Senior Team Lead, EAS

ALCOA

(Public Company; 10,001 or more employees; AA; Information Technology and Services industry)

1996 — 1999 (3 years )

Managed a group of 10+ Oracle DBAs who supported over 300 Oracle databases running on HP-UX servers all over the world. While managing the team, I also served as a DBA myself and was the final escalation point for all problems. I also served as a member on ALCOA's Y2K and Disaster Recovery teams, started the ALCOA Oracle Users Group, and was considered the Database Gatekeeper, responsible for all database implementations, best practices, and compliance.
Senior DBA

U.S. Steel (USX)

(Public Company; 5001-10,000 employees; X; Information Technology and Services industry)

1989 — 1996 (7 years )

Started my career here as a Fortran programmer and DB2 DBA. Later moved into the Oracle technology set and became the Lead Oracle DBA for the organization.