Mark Hauler

Current

Business Analyst at Ceridian

Past

e-Business / Integration Analyst at ForestExpress
Senior Business Analyst at CommerceQuest
Senior Consultant at Ross Systems

EDI Analyst at Georgia-Pacific
Account Services at Harbinger
Sales / Client Services at Interactive Planning Systems, Inc.

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Education

University of Rochester
Emory University - Goizueta Business School

Recommended

7 people have recommended Mark

Connections

105 connections

Industry

Information Technology and Services

Mark Hauler’s Summary

Internationally focused professional with a strong mix of business and technical skills and proven experience in Partner Relationship Management, Client Services and Project Management. My experience includes integrating EDI and ERP systems, consulting on e-Business projects, and contributing to an international project team defining a new Messaging standard for industry.

I began in Sales and Marketing roles but have spent the largest part of my career in systems and operations. I have worked with companies ranging from the Fortune 50 to bare-boned startups; from manufacturing based CPG companies to pure play B2B internet exchanges. The common component in each is a focus on Client Services and acting as a liaison between partners to achieve a win-win for all.

I have also consulted with several European companies to adapt and refine their websites and marketing collateral to reflect a more sophisticated and polished use of the English language. I love working globally,learning languages and hope to continue that as much as possible.

I have an exceptional client services orientation along with strong communications and problem solving skills with proven track record or experience in:

► Client/Partner Relationship Management
► International Work Experience
► Project Management
► Industry liaison
► ERP Consulting
► B2B Standards Development
► Business Process Analysis
► EDI / XML messaging and Development
► Systems Integration
► Cross cultural communications and experience working with project teams spanning multiple timezones.

Mark Hauler’s Specialties:

Account and Relationship Management; Business analysis; e-Business; Mentoring; adept observer of emerging trends and technologies; cross-cultural understanding; experience working in fast changing, dynamic, environments.

I maintain a wide network of contacts throughout Central and Eastern Europe, the Gulf States, Asia, and Australia including experts in marketing (web presence/advertising/public relations); e-business, systems integration, finance, legal, translation and localization.

Mark Hauler’s Experience

Business Analyst

Ceridian

(Privately Held; 1001-5000 employees; CEN; Human Resources industry)

February 2002 — Present (7 years 6 months)

Business Analyst focusing on partner and project management for Business Services company. Manage relations and point of contact for approximately 60 financial services firms including Merrill Lynch, Fidelity, Vanguard, T. Rowe Price, and Wells Fargo.

Project Management included requirements gathering, business process analysis, resource gathering, design, testing, and promotion to production environments. Facilitate communications between clients, developers, and 3rd parties. Developed documentation, procedures, and tools to improve efficiency and streamline implementation process.
e-Business / Integration Analyst

ForestExpress

(Privately Held; 51-200 employees; Internet industry)

February 2001 — December 2001 (11 months)

E-standards and messaging analyst for B2B dotcom focused on the forest and paper products verticals. Liaison to international standards body (http://www.papinet.org) charged with defining global, standard messages for the pulp and paper industries and their supply chains. Traveled frequently throughout North America and Europe for working group meetings. Helped define business processes and create new XML messages for industry use. Worked with system architects to integrate XML and EDI messages into back-end systems.
Senior Business Analyst

CommerceQuest

(Privately Held; 201-500 employees; Information Technology and Services industry)

June 2000 — September 2000 (4 months)

Helped build a translation 'hub' for clients using CommerceQuest's B2B data exchange services. Worked to assist with the integration of EDI messaging with CQ's translation engine for our clients. This included:

Analyzing and documenting system requirements for clients exchanging messages through the CQ hub;
Performing business process analysis to document business and data flows;
Mapping EDI and XML data to a common data interface for efficient data translation.

Left company after only four months due to gross overhiring without adequate supporting revenues.
Senior Consultant

Ross Systems

(Public Company; 201-500 employees; ROSS; Computer Software industry)

June 1997 — May 2000 (3 years)

Technical consultant for Ross Systems ERP software suite primarily focusing on EDI implentation projects;
Analyze, design, and implement solutions for clients integrating EDI with Ross’ supply chain modules;
* Perform installation, setup, configuration, and tuning of EDI interface software and metadata;
* Perform gap analysis, create functional specifications and detail designs for required modifications;
* Develop custom mods using proprietary 4GL;
* General technical and systems integration consulting
* Heavy (75% - 90% +) travel through U.S. and Canada;
* Speaker and presenter at annual customer conference;
EDI Analyst

Georgia-Pacific

(Public Company; 5001-10,000 employees; GP; Consumer Goods industry)

April 1995 — May 1997 (2 years 2 months)

Implementation and operational support of EDI operations for G-P's Packaged Products division supporting over 100 trading partners and
10 transaction sets that included:
* Review of trading partner requirements to identify and resolve technical issues and concerns;
* Establish network connectivity and coordinate testing with new EDI trading partners;
* Perform logical and physical mapping of EDI data to application specifications;
Account Services

Harbinger

(Public Company; 51-200 employees; Information Technology and Services industry)

May 1990 — September 1994 (4 years 5 months)

Provide implementation services and account management for major clients utilizing EDI services company. Harbinger's business was based on the 'hub and spoke' model and my responsibilities included

* Assisting with EDI seminars and implementation programs for new customers;
* Conducting EDI training classes focusing on X12 standards as well as software application;
* Writing technical documentation and proposals and responding to Requests For Information;
* Creating functional specs for custom overlays of Harbinger's software and testing same;
* Participating in EDI industry conferences and meetings;
* Selected to conduct several training sessions instructing visiting students from China and Eastern Europe about the basics of electronic commerce, EDI, and Western business practices.
Sales / Client Services

Interactive Planning Systems, Inc.

(Information Technology and Services industry)

1987 — 1989 (2 years)

Mark Hauler’s Education

University of Rochester

B.A. , Political Science, Economics, International Relations, History , 1977 — 1981

Activities and Societies:

Psi Upsilon Fraternity
Emory University - Goizueta Business School

Additional Information

Mark Hauler’s Interests:

Family; volunteer work; international business, foreign travel, foreign languages and culture, fine arts, photography, snow skiing, Formula One, World Rally racing