Miquel Gantzer

Current

Quality Manager at Cast-Info

Past

Business Improvement Project Manager at Transcom WorldWide
Methods & Tools Manager at Capgemini Spain
Technical Project Manager at Dendrite Spain

Analyst/Programmer at Infolog Software

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Education

Universitat Politècnica de Catalunya
AULA Escola Europea

Connections

219 connections

Industry

Information Technology and Services

Websites

Miquel Gantzer’s Summary

PMP certified, in-depth CMMI first-hand expertise, and ITIL Foundation certified, complemented with extensive Service Delivery / Service Management knowledge and expertise.

Working in multinational environments since 1992. Focused on IT Process Improvement projects, based on global standards or best practices.

Miquel Gantzer’s Specialties:

CMMI (Development & Services), ITIL, PMBoK, CRM, BPM, Knowledge Management, Outsourcing

Miquel Gantzer’s Experience

Quality Manager

Cast-Info

(Privately Held; Information Technology and Services industry)

October 2009 — Present (3 months)

Managing and evolving the company's Quality System, through different process improvement initiatives around CMMI-DEV and the ISO families of standards 9000/20000/27000.
Also involved in designing, selling and delivering the company services around Quality Management concepts.
Business Improvement Project Manager

Transcom WorldWide

(Privately Held; Outsourcing/Offshoring industry)

December 2006 — October 2009 (2 years 11 months)

Working, within the Business Improvement area, on defining, building and improving strategic corporate systems and processes.
Managed the deployment of a Knowedge Management system for client product information. Project Manager for the design, development and deployment of a BPM solution (based on Pegasystems PRPC) for the automation and improvement of Credit Management Services processes.
Held a Test & Methodology Manager position, within a newly created Business Process Outsourcing Solutions area.
Methods & Tools Manager

Capgemini Spain

(Public Company; CAP; Information Technology and Services industry)

October 1997 — August 2006 (8 years 11 months)

Joined as a Service Manager in the Applications Management and Infrastructure Management units. Fast transition to an IT Quality Management role, joining multinational workgroups regarding SLAs, Project/Service Quality Management Plans, Project Management Methodology, etc. Leadership on Process Improvement projects, based on both CMMI and ITIL. Leadership of the internal Project Managers Certification programme in the company.
Technical Project Manager

Dendrite Spain

(Privately Held; Information Technology and Services industry)

April 1994 — May 1997 (3 years 2 months)

CRM for pharma companies (although 'CRM' was not often used at the time). From Senior Analyst to Project Leader to Technical Manager in the Spanish branch, managing both the technical department and the customer service area. Collaboration in sales activities and involvement in several international projects (UK, Germany and France).
Analyst/Programmer

Infolog Software

(Privately Held; 11-50 employees; Computer Software industry)

November 1992 — November 1993 (1 year 1 month)

Developing software for warehouse automation. Routing optimisation through the use of radiofrequency terminals.

Miquel Gantzer’s Education

Universitat Politècnica de Catalunya

Computer Science , Information Systems & Languages, Computer Architecture, Management Information Systems , 1985 — 1991
AULA Escola Europea

EGB, BUP, COU , 1968 — 1984

(Starting as 'Saurí', ended up in 'Tramuntana')