Mesut Felat Ozsoy

Mesut Felat Ozsoy

Technical Support Engineer at Nortel Netas

Turkey

Current
Past
  • Emergency Recovery (ER) Engineer at Nortel Netas
  • Technical Support Engineer at Nortel Netas
  • Joint Partner at Öz-Fırat Ltd. Sti
Education
  • Yildiz Teknik Üniversitesi
  • Kültür Science High School
Recommended
Mesut Felat has 1 recommendation(s) 1 person has recommended Mesut Felat
Connections
42 connections
Industry
Telecommunications
Websites

Mesut Felat Ozsoy’s Summary

Technical Support Engineer in Telecommunication Side.

Wireless experience, CDMA, TDMA and GSM.
Carrier VOIP experience.

Supporting Nortel's equipments and network elements, SUN Netra Servers and UNIX equipments.

Direct experience with North American and EMEA customers such as Verizon Wireless, Sprint, AT&T, Vodafone, British Telecommunication, France Telecom.

Mesut Felat Ozsoy’s Specialties:

GSM, CDMA and CVOIP Network Elements most of them are Unix Equipped such as; DMS, MTX, MSC, HLR, VLR, SDH, CBM, SDM. NPM, CMT, CNM, IEMS, ERS8600, CEM, SUN NETRA SERVERS, SSL, CCA, OSSGate, SIP Lines, CICM, CS2K, CS2K Compact, Translations, IS41, CCS7, GWC, PVG, SAM21, BCP, PP15K, USP, MS2010, BSC, XAC, ENET, XPM, VSE, MCP, SESM.

Mesut Felat Ozsoy’s Experience

  • Technical Support Engineer

    Nortel Netas

    (Public Company; Telecommunications industry)

    December 2008 — Present (1 year 1 month)

    NORTEL NETAS TELECOMMUNICATION; Istanbul, COE GNTS -Global Network Technical Support- Engineer, CVOIP EMEA

    Nortel's Communication & Application Servers portfolio of telephony and converged IP telephony solutions deliver seamless, scalable real-time customer and business communications with the flexibility and reliability that enable service providers and enterprises to cost-effectively migrate to packet-based networks. We are responsible to provide technical support to all CVOIP customers of Nortel in EMEA region. Our focus is on customer satisfaction and we perform all the actions from the beginning such as opening a new ticket to the end that means closing the ticket with customer approval. We mainly provide support to CS2000, it’s network elements which work on Unix Platforms and Nortel’s IP solutions. Our customer’s are mainly located in Europe and some of them are Vodafone, Verizon, British Telecommunication, France Telecom, BSKYB, Viatel, Telenet, Telecable and many other customers around the EMEA region.

  • Emergency Recovery (ER) Engineer

    Nortel Netas

    (Public Company; Telecommunications industry)

    May 2008 — December 2008 (8 months)

    NORTEL NETAS TELECOMMUNICATION; Istanbul, Center of Excellence(COE), Emergency Recovery (ER) Engineer

    Emergency Recovery is a centralized global technical support organization that is staffed 7x24x365. ER’s primary mission is to provide customers Emergency (E1, E1ATF, and E2) problem resolution within 30 minutes. Working in conjunction with the customer’s technical operations team, restore the customer’s system to pre-outage performance levels in the shortest time possible, using any and all available means at Nortel’s disposal. Our main focus was Wireless Networks, especially CDMA and GSM Network elements, Sun Solaris Unix equipped elements. Key customers that we provide service were; Verizon Wireless, Sprint, AT&T, US Cellular, Alltell, Cricket and other wireless customers from all over the world.

  • Technical Support Engineer

    Nortel Netas

    (Public Company; Telecommunications industry)

    December 2006 — May 2008 (1 year 6 months)

    NORTEL NETAS TELECOMMUNICATION; Istanbul, COE GNTS -Global Network Technical Support- Engineer, CDMA and GSM, North America

    Was responsible of providing technical support to GSM and CDMA customers in North America Region. Contacting site engineers at customer networks, getting information about their problems, opening new tickets and working on their problems by using available resources were the main activities of the job. Our goal was to exceed our customer expectation on technical support in areas of product performance, product reliability and customer service responsiveness in CDMA and GSM Networks especially on Unix equipped network elements. We were committed to build quality relationships with our customers, to provide quality solutions to the customer issues, to understand our customer's present and future needs from a product quality perspective and to drive those needs back to other Nortel organizations. Key customers that we provide service were; Verizon Wireless, Sprint, US Cellular, Alltell, Cricket and other small customers in North America.

  • Joint Partner

    Öz-Fırat Ltd. Sti

    (Marketing and Advertising industry)

    September 2003 — April 2006 (2 years 8 months)

    Marketing in East Anatolian Region of Turkey.

Mesut Felat Ozsoy’s Education

  • Yildiz Teknik Üniversitesi

    Electronics and Telecommunication Engineering 1998 — 2003

    1 year English Prepority as foreign language and 4 years bachelor’s degree are taken.

  • Kültür Science High School

Additional Information

Mesut Felat Ozsoy’s Websites:

Mesut Felat Ozsoy’s Interests:

management, web 2.0, new technologies, investing, motorsports, formula one, photography, cinema

Mesut Felat Ozsoy’s Groups:

IEEE

  •    Telecom Professionals
  •    Nortel Networkers
  •    Telecom & Mobile VAS Professionals Worldwide
  •    LTE (Long Term Evolution) - 3GPP
  •    Aussie IT Jobs

Mesut Felat Ozsoy’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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