Information Technology Specialist / Recording Studio Engineer
Washington D.C. Metro Area
Information Technology Specialist / Recording Studio Engineer
Washington D.C. Metro Area
Massive Engineering Services, Inc. is an information technology company based in Washington, D.C. As a professional service company with experience in network design and development to a wide range of security expertise, we are in a prime position to offer small- and mid-size businesses with a full range of IT professional service that will elevate your company to high corporate levels.
MCSE+I; A+; Video Conferencing Engineer; Entrepreneur; Certified First Responder; C.E.R.T Team Member; Security & Risk Manager
(Government Agency; Legislative Office industry)
November 2008 — Present (9 months)
Involved in the PC and Mac rollout (Surge) and setup of computer systems for the new Senator's class of 2009. Responding to service call tickets for PC's, Mac computers, Blackberry devices, printers and Tandberg Video Conferencing systems support.
(Information Technology and Services industry)
June 1997 — Present (12 years 2 months)
Provider of IT Support and services which includes PC roll outs, CCTV installation, cat 5 cable runs, PC design and installtions. Website design and video conferencing systems design.
(Privately Held; Staffing and Recruiting industry)
August 2008 — October 2008 (3 months)
Team Lead of 12 techs supporting various PC and Mac computer repairs and installs for all 145 District of Columbia Public Schools for the Office of the Chief Technology Officer (OCTO)
Manage the roll-out of 250 Clone PC’s for the CBO and 250 Dell Optiplex 755, Dell latitude d630 and d680 Laptops
Installed and configured new PC’s and removed old hardware
Ghost image PC’s, Laptops and design master burn image for PC’s
Support 180 to 300 PC users both office support and telecommuters via helpdesk request
Configure Network and standalone HP LaserJet printers (HP 2010, 4535, 4000nt, etc)
Upgrade and install memory and hard drives in IBM laptops, Dell PC’s and HP Desktop PC to get classroom computer operational before school session began
(Information Technology and Services industry)
March 2008 — July 2008 (5 months)
IT Specialist, supporting the DC office. Rollout of 250 Desktop and Laptop PCs (Dell optiplex 755 desktops and Dell Latitude D630 and D680) using ghost images and installing Windows XP professional OS. Responded to users IT problems with quick and accurate resolution. Installed and removed Printers for AD. Supported and repaired IBM Thinkpads T40 and IBM Desktops.
(Information Technology and Services industry)
November 2007 — February 2008 (4 months)
Role out Microsoft Outlook 2007, upgrade and role out 200 new PC's provide tier 2 Helpdesk support; PC repairs, upgrades, Microsoft applications support MS-office2003. Other IT related services as needs may required.
(Information Technology and Services industry)
2006 — 2008 (2 years)
(Government Administration industry)
July 2007 — November 2007 (5 months)
IT Specialist (Contractor / Consultant) - Washington, DC
Provided Team Leadership and Support for various PC, Mac and VOIP related projects for law firms, private companies and governmental agencies. Creating ghost images for PC and Mac computers. Installed and repaired printers and connected them to LAN / WAN support adding PC and MAC to the network. A 250 PC deployment and network acquisitions. Administrator of several windows based servers along with installation and support of Cisco, Linksys, and Netgear switches. Installation of Cisco IP phones. Supporting various software packages; LANDesk, MS office 2002 – 2003, and OS 9, 10 for MAC computers.
(Public Company; 201-500 employees; Retail industry)
February 2007 — June 2007 (5 months)
Provided IT direction, support and design for the Company’s acquired stores and restaurants
• Manage the desktop deployment and PC installation
• Track Helpdesk request and ensure its support and completion
• Design and Manage internet access for remote users using cellular broadband aircards
• Provide POC (Proof of Concepts) for uses of Aircards and Voip for remote users
• Coordinated the role out of DSL services and small frame PC’s for 15 retail store for office communications
• Updated and upgrade laptops for District Managers
• Performed site surveys at retail stores to provide recommendations
• Provide day to day computer and network support
• Assist in creating sales, pre-alerts and inventory reports from KWI database management system
• Provide support and repairs to POS PC’s including IBM and fujitsu computers with POS Software
(Privately Held; 201-500 employees; Law Practice industry)
January 2007 — February 2007 (2 months)
Provided support and direction for the company’s merger of another helpdesk and video conferencing network on a 30 day project
• Monitor and logged incoming service request
• Setup Video Conferencing meetings using Polycom vx8000
• Provide practical solutions to Ms-office XP questions and operational issues
(Public Company; 1001-5000 employees; COF; Financial Services industry)
November 2005 — April 2006 (6 months)
Video Conferencing Manager
Provided VTC resolution provider and support to senior staff including the CEO along with managing the day to day activity of 3 senior technicians and a remote technical support team for the entire 140 Polycom video conferencing platform systems and five Tandberg devices based in Mclean, VA. Member of the future of work (FOW) project which investigated and developed an SOP for providing VTC service for senior from their homes anywhere in the US and for newly acquired Banks of Capital One.
(Public Company; 1001-5000 employees; Banking industry)
November 2005 — April 2006 (6 months)
Provide problem resolution and technical direction to senior technician and Technical support team for the entire video conferencing platform.
• Problems resolution manager for the entire Capital One VTC and audio/ video platform
• Repair PC desktop Video Conferencing Issues related to PC components
• Maintain procedural (SOP) and IT inventory documentation for Polycom VTC systems
• Coordinated with vendors and integrators for national support of clients acquisitions
• Created schedules for monthly maintenance of VTC systems at Capital One
• Developed proof of concept and other reports detailing the effectiveness and profitability of video conferencing at Capital One
• Coordinate and direct the content for team meetings involving new projects related to video conferencing and the integration of VTC at new locations for Capital One Bank
• Recommended, developed, & implemented testing procedures for proper bandwidth utilization & management
(Privately Held; Telecommunications industry)
March 2005 — February 2006 (1 year)
Network Engineer / Operations Support Manager -
Provided hands-on PC, Mac computers, Polycom and provisioning of Cisco VOIP phones Cisco switches. Administrator for 2 Widows 2003 network servers with adding and removing users, permissions, printers, databases to the AD. Supporting the HQ office regarding physical and IT security access, safety issues, and floor design. Operated and managed the Windows based NOC, using network monitoring tools. Installed and setup Windows XP professional on 50 HP 5451PCs. Installed and supported 40 IBM T40 and T 60 thinkpad laptops, MAC power pro and solutions to various IT accounting and file management issues.
(Government Agency; 1001-5000 employees; Health, Wellness and Fitness industry)
January 2000 — September 2005 (5 years 9 months)
Provide audio/video support and video conferencing engineering technical support and support various PC related issues at the CDC’s Hyattsville, Maryland location.
• Video Conferencing Facilitator of 13 conference rooms, 3 auditoriums and A/V rooms
• Maintain procedural (SOP) and VTC/ audio inventory documentation
• Setup and Repair Polycom, Tandberg and PictureTel Video Conferencing room units presentations
• Setup video conferencing systems to Broadcasting studio for national and international meetings
• Integrated laptop computers and Polycom’s visual concert units to video conferencing units
• Setup and Repair Polycom, Tandberg and PictureTel Video Conferencing room units
• Setup video conferencing systems to Broadcasting studio for national and international meetings
• Integrated laptop computers and Polycom’s visual concert units to video conferencing units
• Installed audio and video equipment for large meetings and programs
(Information Technology and Services industry)
2004 — 2004 (less than a year)
Weapons of Mass Destruction Awareness Course 2008 — 2008
Understanding & Planning for School Bomb Incidents 2008 — 2008
Community Emergency Response Training 2008 — 2008
Computer Science 1990 — 1992
1987 — 1990
MCSE +I Certification , MCSE
Networking with interesting persons in the technology, music production, fashion industries. I like to hike, ride motorcycles, rock climb, video gaming, hanging out in the book store, playing the piano and cooking, which i do very well ;-)
MCSE +I certifications - 1999; A+ Cert - 1995; Microsoft Security clinic cert #2800 - 2003; General Dynamics Appreciation 3 times Award of Excellence Dec 2008, Jan,Feb 2009: Certification of Appreciation form National Center for Health Statistics - 2002 and 2003; New Mexico Tech Certification for Understanding & Planning for School Bomb Incidents- 2008; Certificate of Completion Community Emergency Response Training (CERT)- 2008; Certification of Completion from DC Dept of Health For Completion of the Weapons of Mass Destructions Awareness Course for first Responders - 2008; General Dynamics Information Technology Certificate of Completion of United States Senate Boot Camp recognized as an Installation Team Certified Engineer maintaining a Windows 2003 Network - 2008;