Merit Tukiainen

Current

Owner at Night & Day Lingerie, Inc

Past

Member of Board of Directors at Andover Chamber Music
Director of Revenue Management at Four Seasons Hotel Boston
Director of Revenue Management at Four Seasons Hotels and Resorts

Reservations and PBX Manager at Seaport Hotel and World Trade Center

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Education

Cornell University
Hanken Svenska handelshögskolan
University of Geneva

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Recommended

7 people have recommended Merit

Connections

231 connections

Industry

Retail

Websites

Merit Tukiainen’s Summary

After 20 year in the hospitality industry, culminating as the Director of Revenue at the Four Seasons Hotel in Boston I wanted to be my own boss and have some flexibility for my children. Realizing that life as an entrepreneur and a starting up a retail venture, hours spent working would certainly not be less, I nevertheless took the plunge and trusted the universe. I had confidence in my business education and long experience travelling and working in Europe. I have developed an eye for quality, detail, a passion for thoughtful, personalized service, and a keen sense for customer relationship building. My general marketing, networking, and marketing database analysis skills are helping me build Night & Day.

My goal is to develop Night & Day to a solid enterprise that can grow to more stores, be sold, or franchised in the next 3-5 years.

After accomplishing that I wish to set up an independent consulting enterprise in the areas of customer service and process improvement. I believe my experiences have made me an expert in recognizing opportunities for service level improvements, and revenue growth opportunities within the service delivery cycle. I also love and have extensive knowledge in developing SOPs and training to support the service delivery process.

Merit Tukiainen’s Specialties:

revenue management, call center management, rooms division management, customer relationship marketing, marketing data analysis, training, motivating employees, quality management and control, customer service management and training, French, German, Finnish, Swedish, Norwegian, advanced Excel, Access Database, retail marketing, retail purchasing, retail accounting, community relationship development, networking, business development, public relations, non-profit organization management

Merit Tukiainen’s Experience

Owner

Night & Day Lingerie, Inc

(Retail industry)

October 2003 — Present (6 years 2 months)

Night & Day specializes in bra fitting and helping women look their absolute best with help of shapers and other helpful items. We also offer wonderful sleepwear, both cozy and sexy, tops and bottoms easy to care for and travel with, swimwear, Pandora jewelry and some accessories.

I employ 9 part-time.
Member of Board of Directors

Andover Chamber Music

(Non-Profit Organization Management industry)

September 2008 — September 2008 (1 month)

As a member of the board I to contribute my marketing and business management skills to promote Andover Chamber Music, help with fundraising, coordinate their volunteers, and help with the concert hospitality aspects. This is a world-class level concert series.
Director of Revenue Management

Four Seasons Hotel Boston

(Public Company; 5001-10,000 employees; FS; Hospitality industry)

December 1999 — October 2003 (3 years 11 months)
Director of Revenue Management

Four Seasons Hotels and Resorts

(Retail industry)

1999 — 2003 (4 years )
Reservations and PBX Manager

Seaport Hotel and World Trade Center

(Privately Held; 10,001 or more employees; FMR; Hospitality industry)

October 1997 — December 1999 (2 years 3 months)

Member of Opening Team for the Seaport Hotel -- opened in May 1998. Responsible for Operating Standards Development, Training Standards and Program Development and Delivery for reservations and telephone operations. Reservations and Revenue Management Responsibility. Manager on Duty responsibilities. Liason with housekeeping and front office deparment regarding guest requests, arrival and departure of guests, development and management of hotel packages. Maintenance of hotel profile, availability and pricing through various on-line booking sources.

Merit Tukiainen’s Education

Cornell University

MHA , Hotel Administration , 1989 — 1991
Hanken Svenska handelshögskolan

MSc. (Econ) , Business Law, Accounting , 1982 — 1987

Activities and Societies:

AIESEC Hanken, AIESEC Finland, Student Governement
University of Geneva

French 1982 — 1983

Additional Information

Merit Tukiainen’s Websites:

Merit Tukiainen’s Interests:

Revenue Management, Marketing Database Analysis, Customer Relationship Marketing, Service Process Analysis, Piano, Gardening, Kayaking, Reading, Skiing, Sailing, Tennis, Yoga, Pilates