Mark Ericson

Current

• Director, Integration Technologies at RightNow Technologies

Past

• Director Product & Technology Strategy at BlueNote Networks
• Director, Product Marketing & Strategy at Mindreef, Inc.
• Office of CTO / Product Architect at Kana

• Chief Architect at netDialog
• Object Architect at Novell
• Object Technology Consultant (Sole Proprietorship)
• Sr. Software Engineer at HighJump Software

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Recommended

48 people have recommended Mark

Connections

424 connections

Industry

Computer Software

Mark Ericson’s Summary

Software products leader with strong hands-on technical skills, effective communications ability, and proven product evangelism results. Comfortable communicating in any setting from the corporate board room, communicating product strategy, to consultative selling to enterprise customers, or with developers brainstorming technical product architecture.

Career has been focused on software products and tooling for systems integration (APIs, data access layers, and SOA), the Web (n-tier browser-based apps & web 2.0), and collaboration (VoIP, Unified Communications and document-based collaboration).

A proven innovator with demonstrated product and customer traction offering excellent creative vision and ability to translate that vision into product strategy, architecture, road map and messaging.

Mark Ericson’s Specialties:

Software as a Service (SaaS), Web Services, Service Oriented Architecture (SOA), Web 2.0, developer APIs, enterprise Integration, Unified Communications, VoIP, XML, Object technology (OO), software architecture, product development, product management, Java, C++, SOAP, web technologies, n-tier client/server, SQL databases, data access layers (ORM)

Mark Ericson’s Experience

• Director, Integration Technologies

  RightNow Technologies

  (Public Company; 501-1000 employees; Computer Software industry)

  May 2008 — Present (1 year 8 months)

  Responsible for driving strategy, roadmap, and products for a leading SaaS provider. Responsibilities include developer APIs, integration infrastructure, Web Services offerings, including both partner and product offerings.

• Director Product & Technology Strategy

  BlueNote Networks

  (Privately Held; 11-50 employees; Computer Software industry)

  June 2006 — May 2008 (2 years )

  Responsible for product strategy, marketing and evangelism for BlueNote's interactive communications platform. BlueNote is leading the industry in the convergence of SOA and SIP with their software based PBX SessionSuite™. SessionSuite enables new kinds of enterprise applications by making interactive channels of human communication part of the overal corporate Service Oriented Architecture.

• Director, Product Marketing & Strategy

  Mindreef, Inc.

  (Privately Held; 11-50 employees; Computer Software industry)

  January 2002 — June 2006 (4 years 6 months)

  Co-founder and Director, Product Marketing & Strategy at Mindreef, Inc. creator of the industry leading SOAPscope Web Services diagnostic product.
  
  Focused on creating a new class of products for Service Oriented Architectures (SOA) that solve diagnostic needs for the new Service Oriented Application Lifecycle (SOAL).

• Office of CTO / Product Architect

  Kana

  (Public Company; 51-200 employees; kana; Computer Software industry)

  December 1999 — October 2001 (1 year 11 months)

  Kana acquired netDialog where I joined the office of CTO. Became a resource to multiple products on specific challenges including performance/scalability tuning, i18n, product-line integration and object-relational mapping.

• Chief Architect

  netDialog

  (Privately Held; 11-50 employees; Computer Software industry)

  September 1997 — December 1999 (2 years 4 months)

  Jr. Founder, Executive, and Chief Architect of CRM innovator netDialog. Was first employee and helped grow the company to over 40 employees. Participated in concept, raising capital product development, technology leadership and business development.
  
  Key in negotiations that led to acquisition by KANA Software for $90-million.

• Object Architect

  Novell

  (Public Company; 1001-5000 employees; NOVL; Computer Software industry)

  October 1992 — September 1997 (5 years )

  I joined Novell as part of the WordPerfect acquisition. At Novell and WordPerfect I was Object Architect in Advanced Development. Reponsibiliteies typically involved object technology initiatives including OpenDoc, CORBA, Java, and related standards.
  
  At Novell I prototyped new technology, evanglized new corporate opportunities, participated in business development, and managed development teams.
  
  I was personally responsible for the initiative that brought Java into Novell very early and led to its port to Netware and pervasive use.

• Object Technology Consultant

  Sole Proprietorship

  (Sole Proprietorship; Myself Only; Computer Software industry)

  January 1988 — September 1992 (4 years 9 months)

  Innovator in object-technology and component software. Worked on several leading edge object-technology projects as an 'OO' expert. Projects included
  
  - C_talk & C++/Views
  - OS/2 Workplace Shell
  - NCR Cooperation
  
  This work lead to future innovations in object-technology including work on CORBA, OpenDoc and Java.

• Sr. Software Engineer

  HighJump Software

  (Public Company; 201-500 employees; Computer Software industry)

  1987 — 1989 (2 years )