Mark Miller

I'm a Web Designer specializing in blogging software and platforms. My past projects include the NAAAP Phoenix website which I updated to run off a CMS rather than their current site management strategies and working with my current company to expand their reach into Social Media.

I perform Social Media Consultant work and both SEO/SEM management. I specialize in ensuring that personal and professional profiles on social sites, like Twitter and Facebook, reflect the image that the individual or the company wish to portray.

My current position is with a web hosting company as a Supervisor in Technical Sales Operations where I manage teams of eight to ten representatives. My duties include ensuring they have the training needed to perform their jobs proficiently and that they meet and exceed the requirements set for them by management.

I am knowledgeable in Web Design, Development, and Marketing. My interests include Optimizing Search Engine Rankings and Online Marketing efforts. I am also interested the growth of online culture and its influence on markets and society.

Mark Miller’s Specialties:

Social Marketing and Management, Online Profile Management, Web Development and Marketing, Search Engine Optimization, Search Engine Marketing, HTML, CSS, Blogging and Blog Software.

Mark Miller’s Experience

Operations Supervisor

Endurance International Group

(Privately Held; Internet industry)

September 2009 — Present (3 months)

Manage two or more teams of representatives in the technical, billing, and sales areas.
Set team and individual goals to meet and exceed those set by upper management.
Create training material for new and existing employees on new products, tools, duties, and policies.
Ensure that representatives have the tools and training to meet and exceed their goals and make suggestions to management when such tools do not exist or could be refined to perform faster or more accurately.
Train new and existing employees on SEO, PPC and other online marketing tools, options, and offers.
Google certified in AdWords Sales.
Marketing Liaison

Endurance International Group

(Privately Held; Internet industry)

March 2009 — September 2009 (7 months)

Contact Web Design, SEO, PPC, and Local Business customers to complete the sale and contractual agreement. Manage over 150 current Web Design and Online Marketing requests to ensure customer understanding of services and options available.

Discuss SEO and SEM options to find best fit for customers' needs and budget. Explain work that is done and benefits of options to customers. Complete contracts for Online Marketing services and follow up with customers to ensure delivery of services and payments.

Discuss Web Design options, pricing,and completions time lines with potential Web Design customers. Complete contracts for Web Design work and follow up with customers to ensure delivery of services and payments.
Senior Technical Support Lead

Endurance International Group

(Privately Held; Internet industry)

December 2005 — March 2009 (3 years 4 months)

Access and correct settings on multiple servers using SSH and Remote Desktop. Run a team of technical support representatives in correcting server issues for hosted accounts. Assist team in making sales goals, call time goals, and ensure their knowledge on updates and settings.
Intern

NAAAP

(Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)

August 2008 — January 2009 (6 months)

Intern with the NAAAP Phoenix venture. Assisting with update of the current website as well as creating a fully functional new site based on a Content Management System to allow for the group to easily update any changes in the future. Additional duties include basic assistance for the groups' members in technical and computer related issues.
Teaching Assistant CIS300

Arizona State University

(Educational Institution; Higher Education industry)

August 2006 — May 2007 (10 months)

Explain to students the basics of how the Internet works and runs. Assist those students in learning the basics of HTML, CSS, Flash, and Adobe Photoshop. Direct classes according to the professor's lesson plans. Attend Lab Hours to assist individual students on assigned projects. Grade assignments for accuracy and completeness.
Online Banking Specialist

Compass Bank

(Public Company; 5001-10,000 employees; CBSS; Banking industry)

July 2004 — December 2005 (1 year 6 months)

I was a technical support specialist assisting customers in the use and navigation of the online banking option. I assisted in verifying browser options, and settings, assisted in the setup and use of Microsoft Money, Quickbooks, and Quicken.
Senior Collections Agent

J.P. Morgan Chase Bank

(Public Company; 10,001 or more employees; JPM; Banking industry)

October 2002 — July 2004 (1 year 10 months)

Contacted delinquent customers to advise of credit status. Skip Traced on unreachable individuals. Trained new employees on the workings and policies of the Department and Company.

Mark Miller’s Education

Arizona State University

BA , Interdisciplinary Studies , 2001 — 2008
Truman State University

1996 — 1997
Kirkwood High School

Diploma , 1992 — 1996
Keysor Elementary School

Additional Information

Mark Miller’s Interests:

web design, design, graphic design, art, history, politics, environment, ecology, Web 2.0, new technology, skateboarding, computers, computer graphics, science fiction, movies, literature