Mark Miller

Mark Miller

Operations Supervisor at Endurance International Group

Phoenix, Arizona Area

Current
Past
Education
  • Arizona State University
  • Truman State University
  • Kirkwood High School
  • Keysor Elementary School
Connections
245 connections
Industry
Internet

Mark Miller’s Summary

I'm a Web Designer specializing in blogging software and platforms. My past projects include the NAAAP Phoenix website which I updated to run off a CMS rather than their current site management strategies and working with my current company to expand their reach into Social Media.

I perform Social Media Consultant work and both SEO/SEM management. I specialize in ensuring that personal and professional profiles on social sites, like Twitter and Facebook, reflect the image that the individual or the company wish to portray.

My current position is with a web hosting company as a Supervisor in Technical Sales Operations where I manage teams of eight to ten representatives. My duties include ensuring they have the training needed to perform their jobs proficiently and that they meet and exceed the requirements set for them by management.

I am knowledgeable in Web Design, Development, and Marketing. My interests include Optimizing Search Engine Rankings and Online Marketing efforts. I am also interested the growth of online culture and its influence on markets and society.

Mark Miller’s Specialties:

Social Marketing and Management, Online Profile Management, Web Development and Marketing, Search Engine Optimization, Search Engine Marketing, HTML, CSS, Blogging and Blog Software.


Mark Miller’s Experience

  • Operations Supervisor

    Endurance International Group

    (Privately Held; Internet industry)

    September 2009Present (3 months)

    Manage two or more teams of representatives in the technical, billing, and sales areas.
    Set team and individual goals to meet and exceed those set by upper management.
    Create training material for new and existing employees on new products, tools, duties, and policies.
    Ensure that representatives have the tools and training to meet and exceed their goals and make suggestions to management when such tools do not exist or could be refined to perform faster or more accurately.
    Train new and existing employees on SEO, PPC and other online marketing tools, options, and offers.
    Google certified in AdWords Sales.

  • Marketing Liaison

    Endurance International Group

    (Privately Held; Internet industry)

    March 2009September 2009 (7 months)

    Contact Web Design, SEO, PPC, and Local Business customers to complete the sale and contractual agreement. Manage over 150 current Web Design and Online Marketing requests to ensure customer understanding of services and options available.

    Discuss SEO and SEM options to find best fit for customers' needs and budget. Explain work that is done and benefits of options to customers. Complete contracts for Online Marketing services and follow up with customers to ensure delivery of services and payments.

    Discuss Web Design options, pricing,and completions time lines with potential Web Design customers. Complete contracts for Web Design work and follow up with customers to ensure delivery of services and payments.

  • Senior Technical Support Lead

    Endurance International Group

    (Privately Held; Internet industry)

    December 2005March 2009 (3 years 4 months)

    Access and correct settings on multiple servers using SSH and Remote Desktop. Run a team of technical support representatives in correcting server issues for hosted accounts. Assist team in making sales goals, call time goals, and ensure their knowledge on updates and settings.

  • Intern

    NAAAP

    (Non-Profit; 1001-5000 employees; Non-Profit Organization Management industry)

    August 2008January 2009 (6 months)

    Intern with the NAAAP Phoenix venture. Assisting with update of the current website as well as creating a fully functional new site based on a Content Management System to allow for the group to easily update any changes in the future. Additional duties include basic assistance for the groups' members in technical and computer related issues.

  • Teaching Assistant CIS300

    Arizona State University

    (Educational Institution; Higher Education industry)

    August 2006May 2007 (10 months)

    Explain to students the basics of how the Internet works and runs. Assist those students in learning the basics of HTML, CSS, Flash, and Adobe Photoshop. Direct classes according to the professor's lesson plans. Attend Lab Hours to assist individual students on assigned projects. Grade assignments for accuracy and completeness.

  • Online Banking Specialist

    Compass Bank

    (Public Company; 5001-10,000 employees; CBSS; Banking industry)

    July 2004December 2005 (1 year 6 months)

    I was a technical support specialist assisting customers in the use and navigation of the online banking option. I assisted in verifying browser options, and settings, assisted in the setup and use of Microsoft Money, Quickbooks, and Quicken.

  • Senior Collections Agent

    J.P. Morgan Chase Bank

    (Public Company; 10,001 or more employees; JPM; Banking industry)

    October 2002July 2004 (1 year 10 months)

    Contacted delinquent customers to advise of credit status. Skip Traced on unreachable individuals. Trained new employees on the workings and policies of the Department and Company.


Mark Miller’s Education

  • Arizona State University

    BA , Interdisciplinary Studies , 20012008

  • Truman State University

    19961997

  • Kirkwood High School

    Diploma , 19921996

  • Keysor Elementary School


Additional Information

Mark Miller’s Interests:

web design, design, graphic design, art, history, politics, environment, ecology, Web 2.0, new technology, skateboarding, computers, computer graphics, science fiction, movies, literature

Mark Miller’s Groups:

Twitter, Spock Trust Network

  •    KIVA
  •    Inbound Marketers - For Marketing Professionals
  •    OpenNetworker.com
  •    HOSTING Professional
  •    National Association of Asian American Professionals (Phoenix Venture)
  •    LinkedICANN
  •    Hosting Industry
  •    Connect to the World
  •    Tweeple
  •    Chase Alumni Association
  •    Phoenix Professionals
  •    Arizona State University Graduates
  •    ASU Interdisciplinary Studies Alumni Club
  •    Web Design and Development in 21st century
  •    TopLinked IT (Information Technology) Professionals
  •    Phoenix Marketers
  •    Connect to South America
  •    Connect to New Zealand
  •    Connect to Peru

Mark Miller’s Contact Settings

Interested In:

  • consulting offers
  • new ventures
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

Public profile powered by: LinkedIn

Create a public profile: Sign In or Join Now

View Mark Miller’s full profile:

  • See who you and Mark Miller know in common
  • Get introduced to Mark Miller
  • Contact Mark Miller directly

View Full Profile