
Customer-focused Sales and Sales Service Manager
Lakeland, Florida Area

Customer-focused Sales and Sales Service Manager
Lakeland, Florida Area
As you can see from my career path, I have had an extremely varied employment background. For a number of years I was forced to change positions frequently due to my late husband's career path. However, with each move, I was lucky enough to add another piece of critical experience to my background and thus increase my value as an employee. To summarize my background, I have extensive experience in inside sales and sales support, customer service, logistics and operations administration. In addition to those hard skills, I also possess excellent organizational, administrative, communication and technical skills. Another of my strength areas is that I have extremely strong relationship-building skills. I am highly skilled at negotiation, consensus-building, and developing solutions that benefit all parties. But, I feel that the most important talent I can offer your company is a solid focus on my customer and ensuring that their needs are always my focus and the focus of my team. I think everyone in any organization must never forget that without the customers, there is no business, they are the key to everything in any company.
Now I am seeking my next opportunity. I will commit to any potential employer that if I am given the opportunity to join your organization, I will dedicate 110% of my focus and attention to my personal goal of ensuring that all of my customer’s needs are met and exceeded, every day and in every way. Doing whatever is required in order to meet that commitment is my requirement from myself, as it should be for everyone on your team. I want a challenge! Give me the opportunity and I promise you won't be sorry.
Inside sales and sales support, customer service and management, domestic and international logistics; operations administration; negotiation.
(Consumer Services industry)
October 2005 — May 2007 (1 year 8 months)
Financial and inventory auditing; sales prospecting and development; customer relationship management.
(Consumer Services industry)
2004 — 2005 (1 year )
Customer finance manager; account management to ensure compliance to loan terms and conditions.
(Consumer Services industry)
April 2002 — March 2004 (2 years )
Staffing, training and continuous coaching of staff members for customer and consumer call center; Key account management for Toys R Us and Wal-Mart US
(Consumer Services industry)
March 2000 — April 2002 (2 years 2 months)
Freight coordination and shipping management for client base that included Procter and Gamble, Kraft, Domino Sugar, and Perrier US; freight lane rate analysis and negotiation.
(Chemicals industry)
March 1996 — March 1999 (3 years 1 month)
Order management for domestic and international orders; import and export; hazardous materials handling; office management; tradeshow planning and coordination.
Media Technology, Business Admin 1985 — 1988
Journalism 1982 — 1983
Blogging and social networking, new technology, travel, volunteer work, theater, reading