
Broadly experienced IT professional, consultant, technical writer, web developer and general "De-Coder"
San Francisco Bay Area

Broadly experienced IT professional, consultant, technical writer, web developer and general "De-Coder"
San Francisco Bay Area
I'm interested in a wide range of subjects that are related with computing, software engineering and programming, the Internet and networking, computer security, technical writing and documentation, and especially the Web, usability and information architecture. I'm also interested in entrepreneurial endeavors and ways to take over the world.
I have a passion for technology and writing, and treat code like literature and literature like code.
I've worked to ensure accessibility, usability, and proper information architecture in web sites by making web browsers play nice with web standards and building web sites with (X)HTML and PHP filling that are styled with a generous helping of CSS. (JavaScript is sometimes used as a garnish.) I've been in high-pressure B2B and B2C situations and excelled at both by consistently maintaining a personable, hard-working, and analytical approach to problem solving.
And I try to keep a pretty good sense of humor about myself and my work.
I work best in environments with a collaborative culture that place a high importance on work/life balance. I'm at a point where I have a lot to offer, but I also want to work with people who are more experienced than me; to be part of a bigger team working on exciting projects, and learning as much as possible along the way.
My personal home page is at http://maymay.net/ and is freely accessible, too.
Computer hardware and software troubleshooting and repair, system administration on Macintosh, Windows, UNIX and UNIX-like platforms, and technology training. Standards-based (e.g., tableless) web site development, XHTML+CSS, JavaScript, and PHP programming, accessibility, usability, speed and search engine optimization of web sites. Technical writing, documentation, and organization of complex systems.
(Privately Held; Internet industry)
November 2009 — Present (1 month)
(Privately Held; Internet industry)
November 2008 — Present (1 year 1 month)
Published timely technical articles on speciality topics such as the semantic Web as well as front-end web development in general. Cultivated readership for the SitePoint technical blogs in collaboration with other authors, and assisted in judicious management of the SitePoint community to uphold its ideals of courtesy and respect.
(Sole Proprietorship; Myself Only; Internet industry)
January 2004 — Present (5 years 11 months)
Comprehensive web site design and development, including branding, implementation with open-source tools (PHP, MySQL, XHTML, CSS, etc.), maintenance, and consultations.
Performed web site optimization, search engine optimization (SEO and some Internet marketing), accessibility and usability testing and assurance, information architecture and design, as well as hypertext editting and writing. Also functioned as a technical writer for development projects, all with a heavy focus on improving both the user exprience and the client's bottom line at the same time.
(Privately Held; Publishing industry)
March 2008 — July 2009 (1 year 5 months)
Co-authored significant portions of "Foundation Website Creation with CSS, XHTML, and JavaScript" as well as technically reviewed the text and code for consistency, accuracy, and clarity. Co-authored a "AdvancED CSS" covering sophisticated CSS and related front-end web development topics.
(Privately Held; 1-10 employees; Design industry)
March 2008 — December 2008 (10 months)
Devised and deployed cost reduction strategies including WAN bandwidth reduction, software standardization, and improved automation techniques utilizing technologies such as NetInstall. Designed intranet architecture based on collaboration tools (e.g., Apple’s WikiServer and Trac) that improved worker efficiency and enabled knowledge creation and reuse. Streamlined and participated in new website development projects with Lead Developer. Managed the company’s IT help-desk system and its junior sysadmins. Developed a sustainable IT growth and expansion plan that met current and future goals. Initiated network, server, and workstation security audits and composed a DRP, based on defense-in-depth and other industry best-practice methodologies.
(Privately Held; 11-50 employees; Internet industry)
April 2007 — December 2007 (9 months)
Implemented web designs in standards-compliant (X)HTML, CSS, and JavaScript code and integrated the resulting templates with a bevy of content management systems ranging from Drupal to Radiant. Directly supported client IT and development teams with web site launches, troubleshooting, and integration into larger and often proprietary systems under strict deadlines. Evaluated, tested, and benchmarked client IT infrastructure with regards to web site optimization, and assisted with internal IT infrastructure expansion and documentation. Analyzed page mock-ups for usability and provided guidance to graphic design and production teams for improvements in interaction design.
(Public Company; 201-500 employees; OPSW; Computer Software industry)
October 2006 — April 2007 (7 months)
Deployed enterprise-wide rollouts of Opsware's Server Automation System (SAS) data center automation integrated software suite for Opsware's Fortune 500 customers such as Merrill Lynch, Marsh & McLennan Companies, The New York Times, and Lehman Brothers. Developed custom product extensions using Python, troubleshot server, network, and virtualization problems in UNIX, Linux, and Windows infrastructure environments. Documented support processes and procedures and led an initiative to improve the corporate intranet and other internal resources by applying standards of Web usability and information architecture.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
January 2006 — October 2006 (10 months)
Provided troubleshooting, diagnosis and repair of Apple hardware and software products. Managed and coordinated data analysis and evaluation of new hardware products for Apple Engineering. Spearheaded in-house software development to provide solutions for improved workflows. Provided ongoing technical training, coaching and support for in-house systems for staff as well as customers. Reviewed warranty claims, positively represented the corporate brand to retail customers, and qualified products for resale.
(Non-Profit; 10,001 or more employees; Philanthropy industry)
January 2003 — February 2004 (1 year 2 months)
Oversaw all computer operations of the UJA-Federation of New York's Telegiving Department.
Managed call center data manipulation and transformation to and from Microsoft's SQL Server 2000 in conjunction with Senior DBA. Assisted in optimizing existing infrastructure, design, and implementation of fund-raising campaign projects.
Implemented and improved customized reporting solutions. Helped maintain the call center's servers and workstations.
(Educational Institution; 51-200 employees; Primary/Secondary Education industry)
September 2001 — August 2002 (1 year )
Maintained small LANs of Mac and Windows-based computers. Expanded the network and installed additional hardware and software. Responsible for troubleshooting most kinds of hardware and software problems, and cataloguing all the equipment used.
alternative music, computer networking, computer science, cooking, cryptanalysis, cybersecurity, electronic music, etymology, human-computer interaction, information architecture, juggling, linguistics, Linux, Mac OS X, Microsoft Windows, Microsoft Windows Vista, poker, programming, sailing, software engineering, system administration, web development, writing, UNIX, usability
Web Directions South, Apple Certification Alliance, NYCwireless, MetroMac, NYC-UPA, NYLUG
Computer certifications: Apple Certified Help Desk Specialist, Apple Certified Desktop Technician, Apple Certified Portables Technician, CompTIA Network+, CompTIA Server+, CompTIA Security+