Gautam Mehta

Current

• Customer Support Expert at Dell

Past

• Sr. CSA at FirstSource
• Customer Response Executive at Reliance Infostreams
• Asst. Quality Officer at Excel Callnet

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Education

• Symbiosis Centre for Distance Learning
• Manipal Academy of Higher Education

Recommended

2 people have recommended Gautam

Connections

18 connections

Industry

Information Technology and Services

Websites

• My Blog
• My Website

Gautam Mehta’s Summary

Present Profile
 Providing updated information to customers about their orders through business emails
 Handling & Reporting of credits, replacements & returns issued to the customer by the team while coordinating with other departments.
 Analyzing quality audits for the team and providing them feedback.
 Collating useful data using Ms Excel and developing interactive presentations for team meetings.
 Identifying the need of improvement in the process and taking necessary actions to accomplish it.
 Innovating tasks to improve team performance.

Gautam Mehta’s Experience

• Customer Support Expert

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  November 2006 — Present (2 years 9 months)

  Location: Mohali

• Sr. CSA

  FirstSource

  (Information Technology and Services industry)

  September 2005 — November 2006 (1 year 3 months)

  Location: Mumbai

• Customer Response Executive

  Reliance Infostreams

  (Information Technology and Services industry)

  July 2004 — May 2005 (11 months)

  Location: Navi Mumbai

• Asst. Quality Officer

  Excel Callnet

  (Information Technology and Services industry)

  April 2004 — October 2004 (7 months)

  Location: Chandigarh

Gautam Mehta’s Education

• Symbiosis Centre for Distance Learning

  Post Graduate Diploma in Business Administration , Operations & HR , 2004 — 2008

• Manipal Academy of Higher Education

  Bachelor of Information Technology , Information Technology(IT) , 1999 — 2003

Additional Information

Gautam Mehta’s Websites:

• My Blog
• My Website

Gautam Mehta’s Honors:

100% Quality Award - June 2008
Latest Article "Mumbai Meri Jaan" listed under mostly viewed articles at www.merinews.com

Gautam Mehta’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch