Michael Doss

Current

Contributing Assistant Professor at Atkinson Graduate School of Management at Willamette University
Lead Sales Channel Analyst, US Printer Supplies at Hewlett Packard

Past

Program Manager, Printing Usage & Customer Insights at Hewlett-Packard
Senior Analyst, Printing Usage and Customer Insights at Hewlett-Packard
Management Analyst at Oregon Department of Motor Vehicles

Information Systems Assistant at First Pacific Corporation
Aviation Survival Technician at United States Coast Guard

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Education

Willamette University - Atkinson Graduate School of Management
Corban College

Recommended

5 people have recommended Michael

Connections

91 connections

Industry

Market Research

Michael Doss’s Summary

Analytic thinker who understands both the big picture and the individual components. Flexible and willing to sacrifice for the team. Knows the value of people. Entrepreneurial without being reckless. Great communications skills and experienced public speaker. Honest and trustworthy. Creative problem solver.

Michael Doss’s Specialties:

Experienced SAS programmer with expertise in data manipulation and analysis including multivariate analysis, automated reporting (macros), visual display of data, and SQL. Base SAS, Enterprise Miner, and Enterprise Guide.

Also experienced with Minitab, SPSS, BrioQuery, Business Objects, and Essbase

Michael Doss’s Experience

Contributing Assistant Professor

Atkinson Graduate School of Management at Willamette University

(Educational Institution; Higher Education industry)

August 2008 — Present (1 year)

Courses taught:
Research for Marketing Decisions
Databases & Data Access for Managers
Lead Sales Channel Analyst, US Printer Supplies

Hewlett Packard

(Public Company; HPQ; Information Technology and Services industry)

May 2008 — Present (1 year 3 months)

Analyze and monitor printing supplies (ink & toner) sales in the North America channel including retail, office products superstores, contract stationers and value added resellers.
Program Manager, Printing Usage & Customer Insights

Hewlett-Packard

(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

October 2006 — May 2008 (1 year 8 months)

Responsible for delivering knowledge and insight around all aspects of consumer printing behavior including:
o How much do customers print (pages, cartridges) and why
o Photo printing activity
o Ink cartridge market share
o Most valuable customer identification
Senior Analyst, Printing Usage and Customer Insights

Hewlett-Packard

(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

April 2003 — October 2006 (3 years 7 months)

Responsible for all technical aspects of consumer printing research including:
o Identify new areas of research (quantitative and qualitative)
o Maintain and improve the data infrastructure to store, analyze, and report on customer printing behavior
o Develop new analytic methodologies and ensure current methods remain valid
Provide technical leadership for a group of 11 other usage data analysts specifically focusing on research and analysis methods
Key accomplishments: Established research and analysis methods for worldwide ink cartridge market share reporting.
Management Analyst

Oregon Department of Motor Vehicles

(Government Administration industry)

May 2002 — January 2003 (9 months)

Analyzed customer wait time at DMV offices throughout the state and advised senior management regarding the relationship between wait time, customer volume, and staffing. Developed database to collect and report daily operating information from all 56 statewide DMV offices. Wrote requirements for updating customer waiting time machines to include statistical process control charts for monitoring wait time.
Information Systems Assistant

First Pacific Corporation

(Financial Services industry)

February 1999 — August 2000 (1 year 7 months)

Managed technical support link between customer call center and software developers. Tested software and evaluated bug reports, administered client databases, and tracked software development projects.
Aviation Survival Technician

United States Coast Guard

(Government Administration industry)

October 1989 — May 1998 (8 years 8 months)

Served in high-performance teams as a member of search and rescue flight crews and motor lifeboat crews. Instructor for cold weather survival school. Member of rescue swimmer standardization committee with responsibility to approve new rescue swimmers for flight duty. Primary quality insurance inspector for aviation life support systems. Administered a $2 million annual budget in support of aviation life support systems for 16 aircraft and 300+ aviation personnel.

Duty Stations:
o Air Station Kodiak, Kodiak, AK, 1994-1998
o Air Station Cape Cod, Cape Cod, MA., 1991-1994
o Aviation Technical Training Center, Elizabeth City, N.C., 1990-1991
o Motor Lifeboat Station Yaquina Bay, Newport, OR, 1989-1990

Michael Doss’s Education

Willamette University - Atkinson Graduate School of Management

MBA , Marketing and statistics , 2000 — 2003
Corban College

B.S. , Management and Communication , 1998 — 2000

Additional Information

Michael Doss’s Interests:

Marketing research and marketing analytics, Using numbers to drive business results i.e. actionable not simply interesting data analysis, Systems thinking, SAS programming.