Leanne Medlock

Current

Principal Consultant at Watershed Solutions LLC

Past

Senior Manager of Technical Services at Comair Inc.
Serivce Delivery Manager at IBM Global Services

Education

University of Cincinnati
George Washington University/IBM
ISEB - ITIL V3 Expert

ISEB - V2 Service Manager
ISO/IEC 20000 Certified Consultant

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Recommended

14 people have recommended Leanne

Connections

143 connections

Industry

Information Technology and Services

Websites

My Company

Leanne Medlock’s Summary

Fortune 500 Experience: I have a proven track record of leadership, consulting and training success working within a number Fortune 500 organizations such as IBM, Hewlett Packard, Johnson & Johnson, Procter & Gamble, EW Scripps, Chiquita Brands International, Northrup Grumman.

Entrepreneurial Experience: Over the last four years, I founded and developed a Service Management Consulting and Training firm. During this time I successfully trained 1000+ students and have provided ITIL consulting services to numerous Fortune 500 companies.

International Experience: My career has provided me the opportunity to work internationally in Mexico, Central America, United Kingdom and Canada

Leanne Medlock’s Specialties:

University of Cincinnati – BS: Information Processing Systems – Cum Laude
Certified ITIL Expert, Service Manager and Practitioner, ISO/IEC 20000 Certified Consultant
Member of the Institute of Service Management since 2008 www.iosm.com
Member of itSMF since 2003 Board Positions: 2007 President, 2004-2005 Programs Chair www.itsmfusa.org

Leanne Medlock’s Experience

Principal Consultant

Watershed Solutions LLC

(Information Technology and Services industry)

August 2005 — Present (4 years 4 months)

Watershed Solutions is a Cincinnati based IT Service Management training and consulting organization.
SERVICES - Professional services and capabilities of Watershed Solutions include:
ITIL Executive Awareness Sessions
Accredited training courses – Foundation, Intermediate, Manager Levels
Organizational Service Management Maturity Assessments
Process Consulting Assistance and Workshop Facilitation
Service Management Planning and Program Implementation Assistance
Watershed Solutions is uniquely positioned to assist customers in these efforts utilizing over 17 years of extensive practical IT experience, proven leadership skills and expert level knowledge of IT
Examples of a few Projects Delivered include:
oIT Service Management organizational assessment and Foundation Training for large Healthcare organization which included 3 large hospitals.
oIT Service Management organizational assessment for large sports communications and media organization.
oChange Management process workshop and process creation for large multi-faceted media organization.
oChange, Problem and Incident Management process workshop, consulting and process design and ITSM roadmap for large provider of fresh produce.
oFoundation training for many organizations including
oITIL Awareness for organizations from providers of Rocket Launchers to providers of Petrolum and Gasoline products.
Senior Manager of Technical Services

Comair Inc.

(Public Company; Airlines/Aviation industry)

September 2000 — October 2005 (5 years 2 months)

• OPERATIONAL AND SYSTEMS MANAGEMENT – Responsible for technology management of all aspects of IT service operations to support Comair Business objectives including Infrastructure, Systems Administration, Network, Web Services, Application Management, Database Administration, Telecommunications, Service Desk, Deskside Services, Network Engineering, Training, Project Management and Procurement areas.

• HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT - 8-10 Direct Management Reports and 70 indirect reports - mentoring, coaching, professional development and training, performance reviews.
• SERVICE STRATEGY AND DELIVERY – Responsible for overall planning and communication of service strategy, goals and objectives to deliver and maintain high quality, 24X7 support.
• FINANCIAL MANAGEMENT – Responsible for creating yearly operational and capital expenditure plans for technical services.
• ORGANIZATIONAL STAFFING STRATEGY Develop and execute organizational strategy and planning for service management team comprised of technical and operational management professionals.
• GOVERNANCE AND COMPLIANCE - Responsible for regulatory compliance (SOX, Homeland Security, year-end audit).
• SUPPLIER MANAGEMENT - Negotiate external supplier contracts and agreements, monitor ongoing performance based on terms and conditions manage and maintain supplier relationships.
• KEY ACCOMPLISHMENTS:
Spearheaded the implementation of IT Service Management and ITIL best practices at Comair.
Led implementation of Comair Service Center and incident management processes and tools.
Led implementation of Change Management program to conform to ITIL best practices.
Developed of CRM program for operational systems and services.
Development of Technical Services Staffing Models.
Communication, education and awareness program of ITIL
Development and implementation of Corporate IT Policies and Procedures.
Functional Member of the Comair Sarbanes Oxley compliance program.
Serivce Delivery Manager

IBM Global Services

(Public Company; IBM; Information Technology and Services industry)

1995 — 2000 (5 years )

Manage delivery of infrastructure services for large customer accounts, responsible for service delivery according to customer contract expectations. Manage technical staff, responsible for professional development as well as performance against service levels and customer relationship management. Also held roles of Transition Manager, Project Manager, Supervisor of Technical Services and Change Manager.

Leanne Medlock’s Education

University of Cincinnati

Bachelor of Science , Information Processing Systems , 1990 — 1995
George Washington University/IBM

Project Management Studies

Fundamentals of Project Management
Financial Management in Project Management
Leadership Skills of Project Management
Contracting Skills of Project Management
ISEB - ITIL V3 Expert

ITIL Expert V3 ,
ISEB - V2 Service Manager
ISO/IEC 20000 Certified Consultant