
Sr Program Manager
Milan Area, Italy

Sr Program Manager
Milan Area, Italy
Innovative and results driven manager with 7+ years of international experience in marketing and product development for evolving consumer and corporate businesses.
Strong team leader and team member with a passion for leveraging technology to create better products and compelling User Experience. Moves easily from analysis and strategy to execution and follow up.
• Program Management
• Product management - defining short-term project priorities, as well as the entire product life cycle
• Technical documentation - MRD, PRD and Functional Specification
• People management
• Technology management - application of an in depth knowledge of website technology, function and features
• Provider management – overseeing the operation with external providers
• Research & Development
• Client management
(Computer Games industry)
December 2008 — Present (1 year 1 month)
MILAN, ITALY
(E-Learning industry)
September 2006 — November 2008 (2 years 3 months)
SHANGHAI, CHINA
• Lead development of New Online Courseware (more than 2,000 hours of study) from concept to prototyping, defining the business logic, working closely with the R&D team, the Technical team and the Academic Board and in coordination with international stakeholders.
• Effectively delivered several new features for the School that translated into a 50% increase on study time and number of activities completed.
• Designed and implemented automated Private Lessons Booking System to support 300% increase in lesson volume, re-defined business strategies and re-shaped management guidelines for the team of 300 teachers.
• Delivered Course Management Platform for client Face to Face training to manage 60,000 teaching hours/year in 6 countries increasing Corporate Language Training sales by 30% and drastically reducing administrative costs.
(Privately Held; 201-500 employees; Internet industry)
November 2005 — September 2006 (11 months)
SHANGHAI, CHINA
• Managed the production cycle of several key features from initial concept, functional specifications, vetting with internal key stakeholders and actual production to delivering post-release analysis based on pre-defined metrics for success.
• Defined plan for feature rollout and customer communication to 150,000 users in 15 languages, in collaboration with Content, Translation and Marketing Departments.
• Managed software update of core service - Centra Virtual Classroom – coordinating between IT and Project management for concurrent release to over 100 countries.
(Privately Held; 5001-10,000 employees; Internet industry)
May 2005 — October 2005 (6 months)
STOCKHOLM, SWEDEN
• Responsible for definition and implementation of Corporate customer Reporting system that significantly increased service quality helped to guarantee 98% contract renewal rate.
• Coordinated development team and client IT resources to ensure successful implementation of online courses in LMS and Intranet platforms.
• Implementation of Web Seminar System to assist Sales force in doubling the number of sales presentations and product demos.
(Privately Held; 501-1000 employees; Internet industry)
March 2002 — May 2005 (3 years 3 months)
MILAN, ITALY
• Responsible for content implementation in client LMS (Learning Management System) and Intranet: IBM, Poste Italiane, Siemens, Telecom Italia, Vodafone Spain, University of Politecnico enabling sales teams to achieve 100% growth over 1 and a half years.
• Managed design, content and production resources in the development of web-based CRM resulting 50% reduction of administrative costs.
• Oversaw marketing activities for business to consumer content partnerships with Internet Portals like Virgilio, MSN, Tiscali and Enel-Sfera (http://www.elearningcard.it).
• Managed several special projects and activities in coordination with Corporate Sales Headquarter in Boston, IT development team in Shanghai and the Marketing department in Hong Kong.
• Post-sales account manager for key corporate accounts. Provided sales and technical support as well as implementation of e-learning solutions.
• Responsible for Europe Sales team technical support.
(Telecommunications industry)
January 2001 — March 2002 (1 year 3 months)
MILAN, ITALY
• Oversaw content management for multiple editorial channels: Job, Education, Books, Science, resulting in 100% increase in unique visitors and community members.
• Responsible for definition of marketing requirements for Job search tool in partnership with Cliccalavoro (short description of what Cliccalavoro is).
• Managed partnership with ESA (European Space Agency) and NASA for special content delivery: NASA TV (http://sapere.virgilio.it/itinerari/nasatv.html creating one of the first attempts at Internet TV.
• Responsible for creation of dedicated channel for High Resolution Satellite Images in partnership with Spaceimaging.
(Publishing industry)
January 1998 — December 2001 (4 years )
CREMONA, ITALY
• Oversaw publication of 5 volumes from author’s draft to the final print and distribution, maintaining contact with content providers, graphic designers and professional printers.
• Implemented several websites both for direct sales and e-commerce.
• Managed contract editorial services including: consulting, editing, page layout, graphic design, and print for several Publishers specializing in Musicology: Bottega Discantica (Milano), Libreria Musicale Italiana (Lucca), Brepols (Amsterdam), Schott (Londra-New York), Edizioni del Galluzzo (Fondazione Franceschini - Firenze), Centro Studi Giacomo Puccini (Lucca), Ente Triennale Internazionale degli Strumenti ad arco (Cremona).
Executive Program , Product Development, Design and Management , 2008 — 2008
Leadership and Managment 2007 — 2007
Master , XML , February 2003 — June 2003
Musicology , Music , 1993 — 2000
- Equivalent of Master’s Degree
- 110/100 cum laude (First Class Honors)
- Held Computer Training program
- Participated in a project to install the first network in the University
Music and Film 1996 — 1996
- Summer Course
- Course held by Ennio Morricone and Sergio Miceli
Music, Reading, Internet, Photography, travel, computer, food, wine, new technology, media