Mike Carrieri

Network Support Technician at Castelle

San Francisco Bay Area

Past
  • Network Support Technician at Castelle
  • Network Administrator at eBay
  • Network Tech Support at Picture People
  • IT Hardware Technician at Challenger Schools
  • Desktop Tech Support/Computer Operator at JC Paper
  • Inside Sales/Customer Service at JC Paper
  • Contractor at Apple Computer
  • Periodicals and Information Technician at Sunnyvale Public Library
  • Associate, Returns & Lay-away specialist at T.J. Maxx

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9 more...

Education
  • De Anza College
Recommended
Mike has 5 recommendations 5 people have recommended Mike
Connections
46 connections
Industry
Marketing and Advertising
Websites

Mike Carrieri’s Summary

My goal is to create and innovate my ideas into marketized products, and build connections to other similar ideas. I have worked in customer service and network tech support, directly with customers.

Mike Carrieri’s Specialties:

product creation, product development, network tech support, customer service.

Mike Carrieri’s Experience

  • Network Support Technician

    Insight Global

    (Privately Held; Information Technology and Services industry)

    April 2009 — May 2009 (2 months)

    Verify location, network status, and counter for HP and Ricoh/Lanier printers, copiers and faxes. Research and enter historical counter database information. Work off-site at multiple locations with minimal supervision on assigned tasks. World-class major university environment.

  • IT Helpdesk Technician

    Robert Half Technology

    (Public Company; Staffing and Recruiting industry)

    April 2009 — April 2009 (1 month)

    Verify installation and upgrade of Windows Office 2007. Connect with SMS and minimize user downtime. Work from a task list folder under Sharepoint. Utilize RDP and Remote Assistance as needed.

  • Network Technical Support Engineer

    Robert Half Technology

    (Public Company; Staffing and Recruiting industry)

    October 2008 — April 2009 (7 months)

    Windows helpdesk technician assisting legal firm attorneys and office staff utilizing software suites and printers/copiers. Prepare daily backup tapes and maintain logbook of historical records. Setup multimedia conference calls including Polycom phone system, laptop and projector for visual presentation. Troubleshoot documents in . Manage records within the company’s local and WAN network. Assist offsite helpdesk staff with preparations for network updates. Update computer workstations.

  • Network Support Technician

    Castelle

    (Public Company; CSTL; Computer Hardware industry)

    July 2007 — September 2008 (1 year 3 months)

    CASTELLE July 2007 to September 2008
    Network Support Technician

    Assist national customers by phone with installation, setup, and troubleshooting for Castelle Fax Press and FaxPress Premier network fax units, and server/client software. Schedule conference calls with 3rd party technicians to integrate the FaxPress system into their PBX and Windows or Novell networks, including VOIP, digital and analog phone systems. Work with customer’s Telecom provider to ensure connectivity and verify signal reception. Maintain case load in order of earliest call, follow-up, and close cases in a timely manner. Test fax reception and submission utilizing VMWare virtual Windows OS lab environment. Answer customer questions related to product manuals and other material related to installation and setup. Make recommendations to customers regarding appropriate FaxPress product for their current PBX/network environment.

  • Network Administrator

    eBay

    (Public Company; 10,001 or more employees; ebay; Internet industry)

    May 2007 — June 2007 (2 months)

    ROBERT HALF INTERNATIONAL May 2006 to June 2007
    Network Administrator

    Ebay, Inc.
    Network Engineer
    Troubleshoot remote IBM HS20 and LS20 Blade Servers working with IBM Vendor support group. Schedule and verify local and co-located repairs and installation in a TRACE ticket system environment. Coordinate with Network Administrators and Site Services personnel during operational hours. Utilize IBM Management Module chassis system and TCP/IP diagnostic tools. Build pools of servers under load balancers in a scripted batch command environment. Work with NT server resources and staff in a front-end customer-facing production environment. Use diagnostic tools to locate and identify servers on the network.

  • Network Tech Support

    Picture People

    (Public Company; 1001-5000 employees; Retail industry)

    July 2006 — February 2007 (8 months)

  • IT Hardware Technician

    Challenger Schools

    (Education Management industry)

    May 2006 — June 2006 (2 months)

    Challenger Schools
    IT Hardware Technician
    Punch down data/voice cables. Install and test phone lines and hunt groups. Setup and use TLS PC label printer. Coordinate multimedia presentation and deployment, with Apple and Windows systems. Install drop and patch panel cabling with good cable management. Setup and install rack mount servers and Powerware 9125 UPS systems. Use Symantec Ghost Imaging to setup desktop workstations. Archive data to external storage and erase hard drive data. Transport, relocate and install sensitive computer equipment. Complex interstate Windows computer networkClose support with maintenance staff. . Private education environment. Work under supervision of off-site management.

  • Desktop Tech Support/Computer Operator

    JC Paper

    (Privately Held; 51-200 employees; Paper & Forest Products industry)

    December 2000 — April 2006 (5 years 5 months)

  • Inside Sales/Customer Service

    JC Paper

    (Privately Held; 51-200 employees; Paper & Forest Products industry)

    August 1994 — December 2000 (6 years 5 months)

  • Contractor

    Apple Computer

    (Public Company; 5001-10,000 employees; AAPL; Computer Hardware industry)

    September 1993 — July 1994 (11 months)

  • Periodicals and Information Technician

    Sunnyvale Public Library

    (Government Agency; 51-200 employees; Civic & Social Organization industry)

    February 1993 — September 1993 (8 months)

  • Associate, Returns & Lay-away specialist

    T.J. Maxx

    (Public Company; 5001-10,000 employees; TJX; Retail industry)

    April 1989 — November 1992 (3 years 8 months)

Mike Carrieri’s Education

  • De Anza College

    A.A. , Miscellaneous , 1989 — 1991

    Activities and Societies:
    Wind Ensemble

Additional Information

Mike Carrieri’s Websites:

Mike Carrieri’s Interests:

inventions, product development, cats, evolution, movies, etc.

Mike Carrieri’s Groups:

Inventor's Alliance,

  •    CSIXConnect
  •    Silicon Valley Professional Job Matchers
  •    Home Based Professionals - South Bay
  •    Innovation Idols Network of Creative & Innovative Innovators
  •    Dice News
  •    Linked Strategies
  •    Fax over IP (leveraging VOIP)

Mike Carrieri’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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