Sion Milsom

Current

• Telecoms Specialist at AIB

Past

• Diagnostic Technician at Damovo

Connections

3 connections

Industry

Telecommunications

Sion Milsom’s Summary

• Training, certification and experience in multi vendor Telecom platforms.
• Experience in maintainer and enterprise level system diagnostics on Multiple Telecom and call centre systems
• Experience in programming and maintaining single site platforms and enterprise multi site, multi national telephony environments.
• Experience in working well with external vendors to meet service level deadlines.

Sion Milsom’s Experience

• Telecoms Specialist

  AIB

  (Public Company; AIB; Banking industry)

  May 2007 — Present (2 years 8 months)

   Provide 1st and 2nd level support on the Ericsson MD110 PBXs in over 50 distributed locations in Ireland, UK and Europe. This includes providing second line support and an escalation path for UK engineering staff on telephony and video conferencing equipment on the UK sites.
   Provide 2nd level fault diagnostic support and programming on Cisco IP Telephony for AIB Bank. This involves maintenance and programming the largest Cisco IPT system in Ireland with over 6000 users.
  
   Working to AIB ISO certified internal incident and problem management procedures. Liaison with other internal teams when required the escalation of incidents and management of escalations when required.
   Provide local and remote operational support for Audio and Video conferencing support across AIB sites within Ireland and the UK.

• Diagnostic Technician

  Damovo

  (Privately Held; Telecommunications industry)

  March 2000 — January 2007 (6 years 11 months)

  Diagnostic Support to the Damovo client base, including programming, technical enquiries, fault diagnostics and providing call out support on a 1 week in 4 basis
  
  MD110 programming and Diagnostic to level 7 authority support