John McDonald

John McDonald

IT Senior Manager at Capital One Financial Corporation

Richmond, Virginia Area
Information Technology and Services

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John McDonald's Overview

  • IT Senior Manager at Capital One Financial Corporation
  • Principal Consultant/Owner at Relativity Technology Group
  • Deputy Secretary of Technology/CIO Office of the Governor at The Commonwealth of Virginia
  • Director - Contact Center Strategy & Technology at Genworth Financial
  • Director of Information Technology at Interactive Financial Marketing Group
  • Sr. IT Project Manager at Capital One
  • National Consulting Director - Public Sector Solutions at Qwest Communications
  • Sergeant - Infantry Team Leader at United States Army Reserve

464 connections


John McDonald's Summary

John is an a dynamic, innovative senior level information technology and operations executive with a record of delivering enhanced productivity, technology innovation, streamlined operations and improved business process performance. He is fully versed in a variety of application and infrastructure technologies, as well as being a subject matter expert in IT Strategy and Integration, Project & Program Management, and Information Assurance Risk Management. A strategic thinker who is able to drive exceptional results by leveraging strong leadership capabilities to work well with others, and to solve complex problems. He is uniquely able to “bridge the gap” between IT and the business, to build common understanding and improve relationships across functional and divisional silos. Motivated by challenges, he is a quick study and decisive decision maker, who sets a high standard for self and others in all professional matters.

• Enterprise IT Project & Program Management
• Enterprise IT Architecture Development
• Information Assurance Risk Management Operations
• Disaster Recovery/Business Continuity Planning
• IT Governance & Risk Management Program Development
• IT Systems Integration & Design
• Global Contact Center Design & Implementation
• Global Telephony & Call Routing System Design
• IVR Call Flow Design & Implementation
• IT Infrastructure Planning & Implementation
• Mobile Banking Platform Design & Implementation

John McDonald's Experience

Public Company; 10,001+ employees; COF; Financial Services industry

January 2011Present (3 years 9 months) Richmond, Virginia

March 2013 to Present
Manage the Information Assurance Third Party Management (IA TPM) Program for over 2000 suppliers. Advise US, UK and Canada Credit Card, Commercial & Retail Banking, Auto Loan, and Mortgage Lines of Business on compliance matters regarding applicable Federal and International information security, banking, consumer protection, and government regulations and standards. Analyze corporate information security and risk postures and advise executives regarding implementation of mitigation countermeasures in an enterprise risk management framework.

January 2011 to March 2013
Managed team that directed all daily and strategic IT operations for the US Credit Card Partnerships Group, a $35 Billion Line of Business, comprising 10 external business partners including Sony, Kohl’s, Hudson Bay Company, Orbitz, Delta Airlines, and MTV.

Principal Consultant/Owner

Relativity Technology Group

Privately Held; Myself Only; Information Technology and Services industry

April 2006Present (8 years 6 months) Richmond, Virginia

Relativity Technology Group provides information technology, risk management, operations & management consulting services to clients of all sizes. As the Principal Consultant, I specialize in providing clients with innovative ways to apply technology to business challenges.

Deputy Secretary of Technology/CIO Office of the Governor

The Commonwealth of Virginia

March 2009July 2010 (1 year 5 months) Richmond, Virginia

As the Deputy Secretary, I oversaw the governance, budget, and operational efforts related to upgrading the State’s IT infrastructure through the $250+ Million annual outsourced agreement with Northrop Grumman. Served as the CIO for the 300 members of the Governor’s Office, represented the Secretary of Technology's office on numerous State Boards, and provided leadership on all Commonwealth Security Policy and Technology decisions to the Governor.

Director - Contact Center Strategy & Technology

Genworth Financial

Public Company; 5001-10,000 employees; GNW; Insurance industry

December 2007March 2009 (1 year 4 months) Richmond and Lynchburg, VA

Directed all strategic initiatives related to contact center & customer service technology and operations across the United States. Responsible for creating Contact Center Domain Target Architecture and implementing all required projects to achieve objectives.

Director of Information Technology

Interactive Financial Marketing Group

Privately Held; 11-50 employees; Marketing and Advertising industry

March 2005March 2006 (1 year 1 month) Richmond, Virginia

Provided technology vision and leadership for a specialty financial services company’s IT operations. Led a staff of highly trained technical specialists to deliver IT services in a complex business environment, while balancing diverse customer demands against resource availability and service level commitments.

Sr. IT Project Manager

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

February 2003March 2005 (2 years 2 months) Richmond, Virginia

Responsible for envisioning and delivering IT solutions to meet business challenges for a global organization with over 10,000 users. Served as Lead Program Manager during redesign of global call center systems including: call routing; IVR/VRU; voice & data networking; call center applications, network and information security.

National Consulting Director - Public Sector Solutions

Qwest Communications

Public Company; 10,001+ employees; Q; Telecommunications industry

November 1999August 2002 (2 years 10 months) Seattle, Washington

Managed a national team of Business Development Managers and IT Consultants who analyzed and determined the viability of opportunities uncovered by Qwest’s sales force. Responsible for service delivery on fixed price and hourly rate professional services contracts, data center migrations and other telecom services valued at over $50 Million in annual revenue.

Sergeant - Infantry Team Leader

United States Army Reserve

Government Agency; 10,001+ employees; Military industry

June 1990June 1998 (8 years 1 month) Georgia, Virginia, & Colorado

Scout Team Leader in a Light Infantry Company. Responsible for the welfare, fitness, morale and discipline of a 12 member team during monthly training weekends and annual active duty training. Served as the primary instructor and advisor in the matters of combat tactics, personnel management, problem solving and leadership development.

John McDonald's Skills & Expertise

  1. Enterprise Architecture
  2. Project Planning
  3. Project Management
  4. Program Management
  5. IT Risk Management
  6. Enterprise IT Infrastructure
  7. Enterprise Network Design
  8. IT Outsourcing
  9. IT Security Policy & Operations
  10. ITIL Process Implementation
  11. Business Process Design
  12. Credit Card Analytics
  13. Integration
  14. Vendor Management
  15. Business Development
  16. ITIL
  17. Business Intelligence
  18. Governance
  19. PMP
  20. Business Process
  21. PMO
  22. Business Analysis
  23. IT Service Management
  24. Outsourcing
  25. Data Center
  26. Management Consulting
  27. Enterprise Software
  28. Requirements Analysis
  29. Risk Management
  30. IT Operations
  31. Security
  32. IT Strategy
  33. Disaster Recovery

View All (33) Skills View Fewer Skills

John McDonald's Education

University of Virginia

Master of Science (MS), Management of Information Technology


Activities and Societies: Beta Gama Sigma Honor Society

Colorado College

Bachelor of Arts (BA), Political Science & History Double Major


Activities and Societies: Phi Gamma Delta Fraternity

John McDonald's Additional Information


Assistant Scoutmaster, Boy Scout Troop 444, Troop Leader, Girl Scout Troop 5176, Golf, Backpacking & Rock Climbing, Mountain Biking, Painting,

Groups and Associations:

• Greater Richmond Technology Council - Member • World Affairs Council of Richmond – Member • Project Management Institute - Member • Beta Gamma Sigma Business Honor Society – Life Member • Society of Information Management Professionals – Life Member • National Eagle Scout Association – Life Member • Association of the United States Army – Life Member • Phi Gamma Delta Fraternity – Graduate Member

Honors and Awards:

• Virginia Research & Technology Advisory Commission (VRTAC) 2006 - Present
Advisor to the Office of the Governor of Virginia -
• The Joint Commission on Technology & Science (JCOTS) 2007-2008 Session
Advisor to the General Assembly of Virginia -
• University of Virginia, McIntire School of Commerce Advisory Board 2006 - Present
Advisor to the M.S in Management of Information Technology Program
• Boy Scouts of America, Heart of Virginia Council, Cardinal District Advisory Board 2006 - Present
Advisor to the Council’s High Adventure Program

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