Michael McAlpin
Vice President of Product Management at Benesan Systems
- Location
- Orange County, California Area
- Industry
- Information Technology and Services
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Michael McAlpin's Overview
- Current
-
- President, CEO at Benesan Corporation
- Past
-
- Sr. Director of Technical Services at Altec Products, Inc
- Director of IT - Consultant at Attentive Home Care
- Senior Manager of IT Operations at DirecTV
- Education
-
- Brigham Young University
- University of Georgia - Terry College of Business
- Recommendations
-
8 people have recommended Michael
- Connections
-
500+ connections
Michael McAlpin's Summary
I am a strategic leader, IT architect, and agent for change and growth with 10 years of proven solutions delivery in the Information Technology field. I design intelligent, uncomplicated solutions to leverage Information solutions as a business advantage. I have consistently been able to dramatically improve effectiveness and efficiency. Proven leadership in start up environment, re-engineering in periods of market expansion and contraction, and identifying and developing strong teams.
My key Strengths are:
1. Establish a vision and deliver on the promise of that vision
2. Create and lead high performing teams that are bottom-line oriented
3. Implement Enterprise applications that deliver on their promises
4. Take on difficult assignments and see them through to completion
Specialties
Strategic & Tactical Planning
Vendor / Sourced Management
Business Operational Excellence
Enterprise IT Solutions
Change Management
Process Re-engineering
ITIL Implementation
Michael McAlpin's Experience
President, CEO
Benesan Corporation
Privately Held; 11-50 employees; Information Technology and Services industry
March 2010 – Present (1 year 11 months)
• Developed ADLWare product strategy, competitive analysis and differentiators increasing market penetration.
• Created strategic direction for ADLWare product focusing on product differentiation and product usability
• Manage the product management, life cycle and project team
• Focused on lowering total cost of ownership and ease of operation focusing on simplified deployment
Sr. Director of Technical Services
Altec Products, Inc
Privately Held; 1-10 employees; Machinery industry
March 2005 – May 2010 (5 years 3 months)
Director of Technical Services responsible for:
- IT Operations and Infrastructure
- Software Support Services
- Software Integration Testing
- Project Management Office
- Professional Services
Altec is a growing software company and I have been charged to bring structure and methodology to a quickly growing organization.
Senior Manager of IT Operations
DirecTV
Public Company; 10,001+ employees; DTV; Broadcast Media industry
March 2003 – March 2005 (2 years 1 month)
- Manage Business Partner Relationships including outsourced Networks and Datacenters at HP, Call centers and Telephony at Convergys, Billing Application Development and Support at DST Innovis, Call Center CRM with Siebel, Enterprise Database Tuning with Oracle, Enterprise Integration teams of BEA and SeeBeyond, and monitoring with Mercury, Quest, and CA.
- Responsible for Outsourced Vendor Management, Enterprise Change Management, Billing and Call Center Application Support, Operations Project Management, Corporate Support Center, Security, Business Operations, Data Services, Governance, and IT Reporting with a staff of over 50 analysts, managers and directors not including contractors and vendor teams.
- Instituted DirecTV IT Governance and implement 8 Core Disciplines of the ITIL model in the first quarter
- Design architecture and support model for Siebel7 implementation and upgrades.
Consultant
Accenture
Public Company; 10,001+ employees; ACN; Management Consulting industry
January 2001 – April 2003 (2 years 4 months)
• Project: CRM Financial Services Client
CRM Data Center Operations Manager: CRM lead for all operational needs in the data center, including maintaining relationships with other Accenture projects, vendors, client groups, and data center facilities. Responsibilities included:
- Created and maintained all documentation relating to the CRM environment co-located in the Exodus data center
- Worked with the vendors to ensure that all production systems were adequately monitored, load balanced, and backed up in order to support the level of high-availability desired by the client
- Assisted in the build and support stages of the Kana, Siebel, Weblogic, Rightfax, CTI, and domain servers
- Maintained environment by raising issues and responding to change control requests from application owners and vendors
- Trained the client's NT Administrators and provided the detailed documentation and tools necessary to manage the environment
Michael McAlpin's Education
Brigham Young University
May 1997 – August 2000
University of Georgia - Terry College of Business
1994 – 1995
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