
Training Manager-North America Region at Baker Hughes
Houston, Texas Area

Training Manager-North America Region at Baker Hughes
Houston, Texas Area
Led high performing teams in diverse situations including human resource professionals, quality assurance teams, and training and development teams.
Expertise and experience in leadership development, conflict management, negotiation skills, presentation skills, train the trainer, coaching, sales messaging, teamwork, motivation, benefits administration, human resource policy, retirement, pension, survivor benefits, customer service, process improvement and project management.
Certified Training Manager/Director - Langevin Learning
Training and Facilitation-Certified Training Generalist (Langevin)
Instructional Design
Performance Coaching
Certified Facilitator - Situational Leadership
Certified Facilitator - Power Messaging (Sales Messaging)
Master Certification - HRDQ Negotiation Success
Master Certification - HRDQ Assertive Communication
Master Certification - HRDQ Partner Power
Human Resource Shared Services
(Public Company; BHI; Oil & Energy industry)
October 2008 — Present (1 year 2 months)
Responsible for leadership development, non-technical training and team building activities for Baker Hughes throughout the western hemisphere.
Partner with other regional training teams to provide support for ongoing corporate initiatives.
(Public Company; 10,001 or more employees; BHI; Oil & Energy industry)
June 2006 — September 2008 (2 years 4 months)
Responsible for leadership development, coaching, sales messaging, and Baker Hughes Management Cornerstone Program
(Public Company; 10,001 or more employees; JPM; Banking industry)
December 1996 — May 2006 (9 years 6 months)
Led team responsible for quality assurance, process improvement, and control self assessments within Human Resource Service Delivery.
Responsible for quality coaching for HR representatives within the HR contact center.
Developed end user training for Peoplesoft implementation.
Relationship manager for HR contact center contract employees and staffing agencies.
Conducted pension, HR policy, FMLA, payroll and Peoplesoft training for HR representatives.
(Telecommunications industry)
June 1995 — June 1996 (1 year 1 month)
Dentistry 1990 — 1994
B.S. , Biology,Chemistry , 1986 — 1990
New technology, podcasts, geocaching, career coaching, leadership development
American Society for Training and Development
Society Human Resource Managment