Max Walker

Current

Project Manager / Manager at Novell, Inc.

Past

Field Support Manager at Novell, Inc.
Service Account Manager at Novell, Inc.
Service Account Manager at WordPerfect Corporation

Support Agent at WordPerfect Corporation

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1 more...

Education

Walden University
Brigham Young University
University of North Carolina at Greensboro

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Recommended

1 person has recommended Max

Connections

131 connections

Industry

Computer Networking

Websites

Max Walker’s Summary

MBA, PMP. Experienced project and personnel manager.

7 years project management experience with technology solutions (scope management, stakeholder communication, project management training).

3 years personnel leadership and management of local and remote international teams.

Exploring effective project management for smaller organizations on my blog, The Cottage Project Manager, at CottagePM.com.

Max Walker’s Specialties:

Cottage Project Management for small, lean organizations. Building and uniting teams behind common goals. Viewing business challenges in a total systems view; everything has a downstream impact.

Max Walker’s Experience

Project Manager / Manager

Novell, Inc.

(Public Company; NOVL; Computer Software industry)

2002 — Present (7 years )

(2007-present) Manage Support Entitlement Administration and Business Intelligence functions for the global Services department (Training Services, Technical Support, Professional Services). Identify and manage projects related to the automation of service entitlements in the CRM, and to improve on business intelligence delivery. Also manage a variety of internal projects within the global Services organization.

(2006-2007) Manage project to create, pilot, and globally deploy internal tools for field support engineers with a goal to decrease the time it takes to provide these high-touch support services.

(2004-present) Manage the global SCP Support Standard and SCP Field Service Standard certification effort.

(2002-present) Manage and contribute to user training, user documentation, and system deployment, improvement, and maintenance projects for the CRM system for the support department.
Field Support Manager

Novell, Inc.

(Public Company; 1001-5000 employees; NOVL; Computer Networking industry)

2000 — 2002 (2 years )

Field Support Manager for Canada. Managed staff of 10 support engineers spread across Canada and 2 Service Account Managers. Managed support delivery, customer escalations, customer purchases and renewals, internal Sales relationships, all in both English and French.
Service Account Manager

Novell, Inc.

(Public Company; 1001-5000 employees; NOVL; Computer Networking industry)

1994 — 2000 (6 years )

Service Account Manager in the Novell Technical Services department. Managed customer support relationships, renewals, escalations, and reporting for 30-50 named accounts in Canada. Both English and French languages.
Service Account Manager

WordPerfect Corporation

(Computer Software industry)

1993 — 1994 (1 year )

Service Account Manager in the WordPerfect Support department. Managed customer support relationships, renewals, escalations, and reporting for 20-30 named accounts in USA and Canada. Both English and French languages.
Support Agent

WordPerfect Corporation

(Computer Software industry)

1991 — 1993 (2 years )

Max Walker’s Education

Walden University

High-tech MBA , Business , 2000 — 2008

Completed High-tech MBA degree with 3.9 GPA from the Walden NTU School of Engineering and Applied Science, with a focus on Project Management. April 2008.
Brigham Young University

B.S. , Business, Marketing , 1988 — 1991

Transferred to BYU from UNC-G and completed B.S. in Business -- Marketing.

Activities and Societies:

Men's Chorus (Mac Wilburg).
University of North Carolina at Greensboro

General Ed 1984 — 1988

Attended two years (1984-85, 1987-88). Early business degree work.

Activities and Societies:

University Chorale (Bill Carroll). Men's Glee Club (Bill Carroll). University Marshall (honors organization)

Additional Information

Max Walker’s Websites:

Max Walker’s Interests:

project management, personnel management, open source technology, linux, French language

Max Walker’s Groups:

PMI-Utah (2008-), Utah Chamber Artists (1992-2002) under Barlow Bradford, Community Council Member at Midvalley Elementary School in Sandy Utah (2003-2004, 2007-2008).