Max Soe

Current

Consultant at Working independently

Past

User Experience Architect at Bienalto Consulting
Associate User Experience Architect at Fairfax Digital
IT Service Desk Analyst at University of New South Wales

Orientation Week Leader at University of New South Wales
Human Computer Interaction (HCI) Tutor/Lab Demonstrator at University of New South Wales
Promotions Coordinator and Team Leader at CSE Revue
Front of House Coordinator and Team Leader at CSE Revue

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Education

University of New South Wales
University of New South Wales

Recommended

3 people have recommended Max

Connections

134 connections

Industry

Information Technology and Services

Max Soe’s Summary

User Experience Consultant and Information Architect with a Bachelor's qualification from The University of New South Wales in Human Computer Interaction and User Centred Design.

Would like to foster best User Experience practices to be adopted by online and digital businesses.

Passionate not only about getting the job done but getting it done correctly for both the short and long term growth of a business.

Max Soe’s Specialties:

User experience, information architecture, interaction design, usability, user-centred design, user testing, agile software development methodologies.

Max Soe’s Experience

Consultant

Working independently

(Information Technology and Services industry)

April 2009 — Present (4 months)

Currently working independently for various clients. Will put up more information on completion of projects.
User Experience Architect

Bienalto Consulting

(Information Technology and Services industry)

August 2008 — April 2009 (9 months)
Associate User Experience Architect

Fairfax Digital

(Public Company; 1001-5000 employees; FXJ; Online Media industry)

July 2007 — August 2008 (1 year 2 months)

Designed the user experience of the business' products based on best practise usability principles; including information flow, interaction models and a user interface that meets the business and user agendas.

Developed as well as analysed customer/user profiles and task scenarios for target segments as part of the user experience design process.

Worked with internal and external clients including Editors, Product Managers, Business Analysts and Technologists to define the project scope, objectives, target audience, marketing and advertising opportunities.

Created deliverables including conceptual diagrams, site maps, interaction flows, schematics/wireframes, help and instructional copy, user interface specifications and functional requirements documents.

Collaborated with a multi-disciplinary team (Product Mangers, Designers, Marketing, Sales and Technical) to ensure the optimal user interaction model within technical, revenue and other constraints.
IT Service Desk Analyst

University of New South Wales

(Educational Institution; 5001-10,000 employees; Higher Education industry)

January 2007 — June 2007 (6 months)

The UNSW IT Service Desk is the first point of contact for all of UNSW's IT related problems.

The job demanded a phenomenal knowledge of popular Microsoft software including the Microsoft Office Suite as well as other popular software used within the university.

Exceptional people skills were necessary for this job as there was constant interaction with customers on the phone.
Orientation Week Leader

University of New South Wales

(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)

October 2002 — March 2007 (4 years 6 months)

Senior member of UNSW Orientation Week Program.

Assisted new students to discover all that campus life has to offer before they began their studies.

Accumulated over 200 hours of training on cultural sensitivity and awareness, understanding cultural bias, understanding groups from diverse social backgrounds, as well as interacting and dealing with unwanted behaviour in social situations.
Human Computer Interaction (HCI) Tutor/Lab Demonstrator

University of New South Wales

(Educational Institution; 5001-10,000 employees; Higher Education industry)

July 2006 — December 2006 (6 months)

Developed own lessons as well as predefined plans to accommodate the overall teaching outcome and build a better understanding of HCI and UCD principles for students.

Lesson contents included problem solving, user interface analysis and report writing.

Conducted assessments and projects which focused on user centred design, creating scenarios and personas, conducting interviews, heuristic evaluations and reports, wireframe designs, paper and electronic mock-ups as well as usability testing.
Promotions Coordinator and Team Leader

CSE Revue

(Non-Profit; 51-200 employees; Entertainment industry)

January 2005 — December 2005 (1 year)

CSE Revue is a sketch comedy show lead by computing students at UNSW. It was established in 2002 with the initiative to disprove the stereotype that people who study computing do not have people skills.

Dealt with tight deadlines, attended diplomatic meetings with other clubs and societies at UNSW and made quick, executive decisions.

Introduced multiple new and innovative promotional tactics.

Encouraged passive as well as active promotion.
Front of House Coordinator and Team Leader

CSE Revue

(Non-Profit; 51-200 employees; Entertainment industry)

January 2004 — December 2004 (1 year)

Balanced the outcomes of the society at large as well as the interest of the Front of House team members.

Introduced the concept that Front of House is the first impression a customer has with CSE Revue. Initiated the first major decorations for a Revue so a customer's experience begins before the show even starts.

CSE Revue started with 11 members in 2002, 40 members in 2003 and now boasts over 200 members.

CSE Revue has grown from a small start-up to become one of the major comedy and social communities on campus.

Max Soe’s Education

University of New South Wales

BSc , Computer Science (HCI Major) , 2005 — 2007

While studying, worked as an official UNSW Tutor and Lab Demonstrator for Human Computer Interaction (HCI).

Obtained approval from the University to pursue an advanced course to further my studies on Usability.

Activities and Societies:

CSE Revue, Med Revue, Yellow Shirts, Orientation Week Leader, 6-a-side Football(soccer) Team Captain, Indoor Soccer
University of New South Wales

Be/Bsc , Mechatronics/Computing , 2002 — 2004

Transferred to major in HCI in 2005.

Activities and Societies:

CSE Revue, Med Revue, Law Revue, Yellow Shirts, Orientation Week Leader, Hypesmiths: On-Campus Events Promotion Team Leader, Contact: Campus Information and Referral Service, Computer Science and Engineer Peer Support Leader/Mentor (later executive), Touch Football Team, 6-a-side Football(soccer)