John Schloe

Current

• DISA, Scott AFB, IL - Global Defense Red Switch Network Controller at Ultra-Criticom

Past

• DISA, Scott AFB, IL - Senior Video Engineer / Tier II Analyst / Operations Engineer at RADVISION
• Camp Courtney, Okinawa, Japan - VTC Facilitator at CSC
• Representative at Primerica Financial Services

• Camp Doha, Kuwait - VTC Facilitator at ITT Systems
• Delta Dental, Gilbert & Eagan, MN - Tier I Help Desk Support at TEKsystems
• Wells Fargo, Minneapolis, MN - Video Conferencing Facilitator at TEKsystems
• Andrews AFB, MD - NCOIC VTC and Presentations Support at USAF
• Andrews AFB, MD - Visual Information Journeyman at USAF
• Kunsan AB, South Korea - Visual Information Specialist at USAF
• Kirtland AFB, NM - Visual Information Specialist at USAF

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Recommended

6 people have recommended John

Connections

73 connections

Industry

Information Technology and Services

John Schloe’s Summary

I am a video conferencing professional with years of experience as a facilitator/operator and troubleshooter. I have held positions in both the military/government and corporate environments – building, configuring, and maintaining video conferencing suites in both environments.

I am a former Non-Commissioned Officer in the United States Air Force with exemplary training and leadership accolades. I have proven leadership success, quality control and training records in visual information, video conferencing, and a volunteer organization representing the Airmen of Andrews AFB.

My immediate short term goals are to enhance my overall large scale engineering and design acumen, as well as becoming more involved in video streaming and video on demand.

My longer term goals are to return to a team and organizational leadership role, broaden my overall technical acumen beyond just the video conferencing arena, and to finally find a permanent location for both career and home.

John Schloe’s Specialties:

Top Secret Security Clearance :::: CompTIA Project+, Convergence+, Network+, A+ :: Cisco CCENT (CCNA ICND1) :: Radvision Infrastructure I :: Tandberg Certified Technical Associate :::: Knowledge of Radvision, Tandberg, and Polycom (Accord) enterprise level equipment :: Knowledge of VTEL, PictureTel, Polycom, Sony, and Tandberg Video Conferencing systems :: Knowledge of ISDN (H.320) and IP (H.323) video conferencing equipment – NT1, IMUX, Dial Isolator, Gateway, Gatekeeper, MCU, etc.

John Schloe’s Experience

• DISA, Scott AFB, IL - Global Defense Red Switch Network Controller

  Ultra-Criticom

  (Public Company; Information Technology and Services industry)

  July 2009 — Present (5 months)

  Monitors and responds to Defense Switched Network (DSN) and Defense Red Switched Network (DRSN) alarms on a global level. Communicated the alarms to on-site personnel as well as advised in the troubleshooting processes.
  
  Primary point of contact for troubleshooting video teleconferencing circuit and connection issues (unclassified and classified) that traverse the Global DSN/DRSN network.

• DISA, Scott AFB, IL - Senior Video Engineer / Tier II Analyst / Operations Engineer

  RADVISION

  (Public Company; RVSN; Telecommunications industry)

  February 2007 — May 2009 (2 years 4 months)

  Supported a large, multi-agency program responsible for designing, configuring, implementing, and testing the largest global video teleconferencing (VTC) infrastructure and support center in the world.
  
  Planned the transition and validation testing of 4000 end users from H.320 Integrated Services Digital Network (ISDN) to H.323 Internet Protocol (IP), as well as the incorporation of 5000 new H.323 end points.
  
  Configured, maintained, and operated millions of dollars of infrastructure, including: Radvision gateways, gatekeepers, multipoint control units (MCU); Adtran multiplexer/inverse-multiplexer (ISU 512, Atlas 830/890); and scheduling interfaces.
  
  Produced, validated, and approved local processes and standard operating procedures (SOP) for the Tier I and Tier II Help Desks.
  
  Developed and implemented a video mean opinion score (V-MOS) plan to create both a current infrastructure baseline as well as a fair, but subjective, means of comparison when utilizing various hardware components, protocols, and bandwidths.
  
  Provided whiteboard style video conferencing technology training, as well as hands-on infrastructure and configuration training to all Tier I and Tier II Help Desk support technicians, leads, and management.
  
  Trained and assisted Tier I Help Desk support personnel in troubleshooting various video conferencing issues that arise over a new and vast infrastructure; including immediate support for actual Senior Executive Service (SES) level conferences.
  
  Reviewed the troubleshooting techniques and steps taken by Tier I personnel. Authorized the escalation of trouble tickets from Tier I to Tier II by ensuring all procedures were properly performed and all time frames were met.
  
  Using various monitoring tools such as IBM Tivoli Netcool, identified, prioritized, and resolved video network alarms.
  
  Configured and operated local Polycom (iPower and VSX) and Tandberg (classic and MXP) terminals over H.320 and H.323 networks.

• Camp Courtney, Okinawa, Japan - VTC Facilitator

  CSC

  (Public Company; 10,001 or more employees; CSC; Information Technology and Services industry)

  July 2005 — January 2007 (1 year 7 months)

  Coordinated and facilitated all VTC operations for III Marine Expeditionary Force's (III MEF) Commanding General, to include establishing new garrison and tactical VTC suites, implementing operating procedures, creating connection diagrams, scheduling conferences, training Marines, and researching/suggesting equipment upgrades.
  
  Coordinated, established, maintained, and troubleshot video teleconferencing (VTC) connections, both encrypted and unencrypted, over point-to-point and bridged connections via H.323 Internet Protocol (IP) and H.320 ISDN (DVS-G).
  
  Established, operated, maintained, and troubleshot Tandberg 6000 VTC suites, Tandberg 2500 VTC suites, and Tandberg 1000 VTC suites.
  
  Responsible for updating proper Communication Security (COMSEC) encryption keys and devices (KG-175, KIV-7).

• Representative

  Primerica Financial Services

  (Public Company; 10,001 or more employees; C; Financial Services industry)

  2003 — 2006 (3 years )

  Educated clients in income protection, debt reduction, and investing for the future.

• Camp Doha, Kuwait - VTC Facilitator

  ITT Systems

  (Public Company; 10,001 or more employees; ITT; Information Technology and Services industry)

  May 2003 — April 2004 (1 year )

  Established, maintained, and troubleshot video teleconferencing (VTC) connections over Internet Protocol (IP), ISDN (DVS-G), and directly though an Accord MGC-100 VTC bridge and local and remote COMSEC devices (KIV-7).
  
  Established, maintained and troubleshot point-to-point VTC connections over secure IP directly from the local VTC suite’s codec to the distant end codec.
  
  Operated and maintained Tandberg 6000 VTC suites along with Adtran ISU 512 inverse multiplexers.
  
  Responsible for maintaining and updating proper Communication Security (COMSEC) encryption keys and devices (KYK-13, KIV-7).

• Delta Dental, Gilbert & Eagan, MN - Tier I Help Desk Support

  TEKsystems

  (Privately Held; 10,001 or more employees; Information Technology and Services industry)

  October 2001 — February 2002 (5 months)

  Provided in person and telephone help desk support for 250 users which included Microsoft Windows, Microsoft Office, Lotus Notes, local software application and hardware support.

• Wells Fargo, Minneapolis, MN - Video Conferencing Facilitator

  TEKsystems

  (Privately Held; 10,001 or more employees; Information Technology and Services industry)

  June 2001 — September 2001 (4 months)

  Installed and provisioned Polycom Video Conferencing systems. Coordinated with MCI, AT&T and local service providers to ensure proper support of Primary Rate Interface (PRI) and Basic Rate Interface (BRI) connections.
  
  Using PCAnywhere or a directly via the terminal’s web-based GUI, ensured continuity and continuous connection between Polycom and VTEL video conferencing systems via point-to-point and multi-point bridge video connections.
  
  Scheduled and confirmed video conferences, supporting from two to fifteen sites including security access, special needs, testing and technical support.

• Andrews AFB, MD - NCOIC VTC and Presentations Support

  USAF

  (Government Agency; 10,001 or more employees; USAF; Military industry)

  January 2000 — May 2001 (1 year 5 months)

  AFSC 3V0X1
  
  Operated, managed, and maintained over $1,500,000 in audiovisual and Video Teleconferencing equipment, with a 100% timely delivery, setup, and proper operations rate.

• Andrews AFB, MD - Visual Information Journeyman

  USAF

  (Government Agency; 10,001 or more employees; USAF; Military industry)

  August 1995 — December 1999 (4 years 5 months)

  AFSC 3V0X1
  
  Graphic Arts Quality Control Manager with a 100% customer satisfaction rate increasing new repeat customers by over 30%.
  
  Designed and prepared multimedia presentations, slide shows, full color signs, logos, brochures, business cards, vinyl lettering, web pages and color separation art for repromasters in support of over 8,000 clients, including directly supporting the Vice President of the United States.
  
  President, SAM Fox Airman's Association

• Kunsan AB, South Korea - Visual Information Specialist

  USAF

  (Government Agency; 10,001 or more employees; USAF; Military industry)

  June 1994 — July 1995 (1 year 2 months)

  AFSC 231X1
  
  Designed and prepared slide shows, full color signs, logos, brochures, business cards, vinyl lettering, web pages and color separation art for repromasters. Performed Video Teleconferencing Operations for 8th Fighter Wing.

• Kirtland AFB, NM - Visual Information Specialist

  USAF

  (Government Agency; 10,001 or more employees; USAF; Military industry)

  May 1992 — July 1994 (2 years 3 months)

  AFSC 231X1
  
  Designed and prepared slide shows, full color signs, logos, brochures, business cards, vinyl lettering, web pages and color separation art for repromasters

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