
Senior Service Engineer at European Computer Telecoms
Netherlands

Senior Service Engineer at European Computer Telecoms
Netherlands
For the last years I have been working in different fields of IT
and telecommunication industry. I have been managing different telecommunication projects worldwide. I have perfect technology skills and excellent people management abilities.
My areas of expertise includes project management, customer training,
installation, configuration and maintenance of Telecommunication
equipment, UNIX and Windows operation systems,telecommunications and IP networks, security operations and elaborating the strategy of protection of separated network components.
management, decision making, training, development, implementation, installation, supporting.
(Privately Held; Telecommunications industry)
March 2009 — Present (1 year )
Infield in service and technical support of the solutions provided by the company to the telecommunication providers.
Current role is to delivering entire solution to the end customers which includes pre-sales support, customer training, installation, customization and configuration of the service delivery platforms. as well as daily supporting and managing. Currently involved in service support for the following customers: Belgacom, Belgium (EffECTive service numbers suite); Ericsson, USA (Ring Back Tone); Telecom Egypt, Egypt (Number Portability); Telenor, Norway (Ring Back Tone), etc. Installation and configuration of entire solution, daily 1st and 2nd level support, on-side visits, maintenance checks, upgrades. Installation includes entire system configuration, telecommunication network and IP network tests.
(Public Company; Consumer Electronics industry)
February 2008 — February 2009 (1 year 1 month)
- Involve in a daily telecommunication engineering tasks within TomTom worldwide.
- Manage a team of telecommunication engineers. Engineers will be dealing with all telephony systems within TomTom worldwide.
- Report to the ICT manager about the status of the projects and the coming issues.
- Assist with the design of a project and business plan for the future expansion and developing of the telecommunication services within TomTom worldwide.
- Research a new strategy of troubleshoot and support for the TomTom telephony systems worldwide.
- Organize new TomTom offices from telecommunication point of view including telecommunication connectivity between new and old locations.
- Act as a link person between vendors of telecommunication equipment and TomTom telecommunication engineers.
- Control second level support for the users within TomTom worldwide.
(Public Company; 51-200 employees; Telecommunications industry)
August 2004 — January 2008 (3 years 6 months)
Infield in service and technical support of the solutions provided by the company to the telecommunication providers.
Current role is to delivering entire solution to the end customers which includes pre-sales support, customer training, installation, customization and configuration of the service delivery platforms. as well as daily supporting and managing. Currently involved in service support for the following customers: Belgacom, Belgium (EffECTive service numbers suite); Ericsson, USA (Ring Back Tone); Telecom Egypt, Egypt (Number Portability); Telenor, Norway (Ring Back Tone), etc. Installation and configuration of entire solution, daily 1st and 2nd level support, on-side visits, maintenance checks, upgrades. Installation includes entire system configuration, telecommunication network and IP network tests.
(Public Company; 10,001 or more employees; Telecommunications industry)
April 2001 — May 2005 (4 years 2 months)
(Public Company; 51-200 employees; Computer Software industry)
January 2001 — April 2001 (4 months)
Administrate all internal networks, install and support server applications, upporting Internet access and all internet services.
Install and support all servers for current project, install UNIX for Internet access, manage
firewall, VPN based on Cisco system, write scripts for computation Internet traffic, users
upload download statistics, working time calculation baaed on Perl and CGI technology. In
this project use following software which was installed by me: DNews server for exchanging
local news, Microsoft Project Central and Rational Rose software for making concurrent and
distributed development, Citrix MetaFrame, for remote access into tests servers.
(Government Agency; 51-200 employees; Computer Software industry)
August 1999 — February 2000 (7 months)
Administrated entire network of Ukraine regional auctions centers, which is separated by 24
regions of Ukraine. Support network solutions with Frame-Relay protocol based on OS
Novell NetWare 4.11. Major job it to monitoring all servers in any regions. Support network
solutions. I provided Internet access for company's regional users.
(Government Agency; 1001-5000 employees; Information Technology and Services industry)
March 1998 — June 1999 (1 year 4 months)
Administrated the local network and Internet access based on Windows NT 4.0 server, FreeBSD, Linux. Supported a dial-up Internet access based on Ascend system. Designed billing system for collecting of users’ online time, based on C, Perl, CGI technology.
Technique: UNIX (FreeBSD); Microsoft Windows 95, 98, NT(Server/Workstation) C, Perl.
Specialist , Applied mathematics , 1995 — 2000