Maurene Caplan Grey

Current

Founding Member at Westchester Networking Organization (WNO)
Founder, Principal Analyst at Grey Consulting

Past

Research Director at Gartner, Inc.
Manager, Electronic Messaging at United Parcel Service
Writer/Editor at Deloitte & Touche

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Education

Fairleigh Dickinson University
University of Pittsburgh

Recommended

38 people have recommended Maurene Caplan

Connections

500+ connections

Industry

Information Technology and Services

Websites

Maurene Caplan Grey’s Summary

"The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn." -- Alvin Toffler
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• Skilled adviser to senior-level enterprise and vendor decision makers
• Consultant on business development through pre-sales, marketing and customer retention
• Subject matter expert: electronic messaging and communications, collaboration and social media
• Vertical industry coverage: higher education, financial services, fitness & wellness, government and health care
• Topical research areas include market trends, regulatory compliance, records management and security

Maurene Caplan Grey’s Specialties:

• Enterprise and consumer electronic messaging and collaboration technologies, vendors, policies and business requirements, including regulatory and legislative compliance, data security, outsourcing, SaaS, TCO, email archiving, records management and human factors.
• Communities, wikis, blogs, profiles, social tags, social bookmarks and social network analysis.
• Business / IT relationship management.

See http://tinyurl.com/n6q83v for media coverage.

Maurene Caplan Grey’s Experience

Founding Member

Westchester Networking Organization (WNO)

(Public Relations and Communications industry)

July 2008 — Present (1 year 5 months)

Founding member and director of premier career networking organization in Westchester County, NY. 40% month-over-month increase in meeting attendance, purely through word-of-mouth marketing.

Roles include: Program planning, facilitator, key contributor to online discussions and collaborator on WNO community development
Founder, Principal Analyst

Grey Consulting

(Privately Held; Information Technology and Services industry)

April 2005 — Present (4 years 8 months)

Independent IT research. advisory and consulting firm focused on e-messaging, collaborative and social media computing market trends and B2B, B2C and enterprise business alignment.

Expertise in related technologies, vendor offerings, compliance, data privacy, data security, cloud computing, outsourcing, SaaS, TCO, email archiving and records management.

See also http://tinyurl.com/ma4oqb.

Clients include Akonix, Cisco, Credit Suisse, Deloitte, Deerfield, EMC, GeM Solutions, JupiterEvents, Mirapoint, New Carmel Fitness & Racquet Club, Symantec, X1 Technologies and ZDNet. Affiliations include TACAdvisory and whitepapersource.com.
Research Director

Gartner, Inc.

(Public Company; 1001-5000 employees; IT; Information Technology and Services industry)

1996 — 2005 (9 years )

Lead analyst on electronic messaging. Extended the scope of coverage into areas such as legislative and regulatory compliance, data security and privacy, outsourcing, email archiving, records management and instant messaging.
• Designed email total cost of ownership model—continues to generate average annual revenue of $500,000.
• Partnered with Sales to deliver advisory services to prospects and renewals—won an average of ten new clients, renewals or upsells per quarter.
• Published over 150 research reports
• Speaker at Gartner Symposiums in the US, Europe and Latin America—audiences averaged 100-500+ attendees.
• Creator of “occupational spam” concept. Broad media coverage of related research picked up by the Associated Press, Reuters, Wall Street Journal, New York Times, Forbes and CNN (print and broadcast).
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1996-2000: Director; various roles within Gartner's IT unit (see resume)
Manager, Electronic Messaging

United Parcel Service

(Public Company; 10,001 or more employees; UPS; Transportation/Trucking/Railroad industry)

1990 — 1996 (6 years )

Transformed departmental culture, which had been crippled by earlier management.
• Initiated idea generation process; eliminated nonessential tasks—associates refocused their attention to improving service delivery.
• Improved service-level metrics and initiated role to research and assess business unit requests for new services.
• Restructured operational and business management of mainframe-, LAN- and client/server-based messaging systems, supporting over 65,000 users globally.
• Managed vendor relationships, support contracts and service level agreements.
Writer/Editor

Deloitte & Touche

(Partnership; 5001-10,000 employees; Management Consulting industry)

1981 — 1989 (8 years )

• Wrote internal and external marketing brochures, newsletters and catalogues
• Consultant to member firms and distributors on branding guidelines

Maurene Caplan Grey’s Education

Fairleigh Dickinson University

Post graduate coursework , Computer Science , 1991 — 1992
University of Pittsburgh

B.A. , Communications , 1975 — 1980

Graduated Summa Cum Laude

Additional Information

Maurene Caplan Grey’s Websites:

Maurene Caplan Grey’s Interests:

Social media, building sustainable community, e-communications, jazz, Mozart, reading great fiction, people watching, swimming, volunteering, yoga, local government, "smelling the flowers" • BlogHer: http://blogher.com/blog/maurene-caplan-grey • Delicious: http://del.icio.us/Grey_Consulting • Facebook: http://www.facebook.com/profile.php?id=655413071 • Plaxo: http://mgrey.myplaxo.com • Second Life: http://www.slprofiles.com/slprofiles.asp?id=22886 • Twitter: http://twitter.com/mgrey • Digg: http://digg.com/users/mgrey

Maurene Caplan Grey’s Groups:

• Society for New Communication Research (www.sncr.org): Advisory Board and Research Fellow (2006-2007)
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Volunteer Activities
• Westchester Networking Organization: http://finance.groups.yahoo.com/group/Westchester_Networking_Organization/
• Kent Fiscal Watch (citizen advocacy task force): http://kentfiscalwatch.org
• Putnam County Hospital (patient services)