
Technical and Content Lead at Microsoft Xbox/Zune Marketplace
Greater Seattle Area

Technical and Content Lead at Microsoft Xbox/Zune Marketplace
Greater Seattle Area
I'm a well-rounded project manager with experience in entertainment, technology, and business--including a background in small startup firms and large multi-national corporations. A recently completed MBA in project management in addition to my native skill set and work experience help me to adapt to and understand a variety of different fields and project types.
Project management; workflow development; training/teaching; Debugging; Technology and Process Implementation; Writing Website, Advertising, and Technical Copy; Web and Graphic Design; Advertising (including video and audio); Customer Service
(Privately Held; Entertainment industry)
April 2009 — Present (8 months)
* Manage daily operations including: production, casting, project scheduling, payroll, accounting, customer service, branding, web design, and technology needs.
* Produce and direct audiobook recording sessions
* Oversee post production work (editing, mixing, mastering, music, and duplication of product)
* Merchandise product on customer-facing website, third party vendor platforms
* Design company identity and website
(Public Company; MSFT; Computer Software industry)
September 2007 — Present (2 years 3 months)
* Manage a virtual team of technicians dedicated to resolving content-related issues.
* Triage technical and content bugs; serve as third tier troubleshooting.
* Managed a virtual team to oversee acquisition, processing, publication and QC of high priority video content for an online marketplace.
* Drive design, development, testing, documentation, and training for internal software tools
* Manage strategic business relationships with major content partners (Disney, Warner Brothers, Fox, NBC, Universal, ABC, Sony Pictures, National Geographic, PBS)
* Develop and refine operational processes utilizing proprietary software tools
* Establish platform-specific templates, partner specification guidelines, internal operations manuals
(Public Company; Broadcast Media industry)
April 2007 — September 2007 (6 months)
* Scheduled sound stages, editing sessions, post product
* Managed work order creation and reconciliation, customer billing, and contractor time cards
* Served as first point of contact for producers, talent, and providers
* Resolved scheduling conflicts with recording sessions
* Interfaced with major studios for live satellite feeds, fiber feeds, live webcasting, and live interview hits
* Initiated the development of a system for tracking the timecards of hourly employees
(Privately Held; 1-10 employees; Entertainment industry)
March 2006 — March 2007 (1 year 1 month)
* Managed operations, marketing, and production of the firm
* Designed and established best practices, user agreements, and contractual agreements
* Developed relationships with key partners, contractors, and customers
* Produced large-scale recording projects (30-50+ person orchestral recording sessions) and served as mixing and mastering engineer
* Wrote and designed corporate identity, web presence, and marketing materials
* Managed large staff of freelancers and contractors
(Educational Institution; Higher Education industry)
August 2004 — January 2007 (2 years 6 months)
* Faculty Member for the Music Dance Theatre department
* Taught 40-60 students per semester in private vocal instruction
* Photographed and designed artwork for annual New York Showcase featuring graduating seniors
MBA , Project Management , 2007 — 2009
* 4.0 GPA
BFA , Music Dance Theatre , 1996 — 2003
* TA and Teacher for Dance 135
* Computer Support Rep for Organic Chemistry area
Technology, Music, Television/Movies, Reading (fiction, mostly), Cooking, Swimming, Playing with my Dog, Video Games, Gardening, Web/Graphic Design, Photography
National Association of the Teachers of Singing (NATS)
CNA - Certified Netware 5.1 Administrator