
Application Management Analyst IV at Dell
Austin, Texas Area

Application Management Analyst IV at Dell
Austin, Texas Area
(Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)
March 2006 — Present (3 years 10 months)
Senior team member for a Level 2 application support team supporting a global portfolio of 55+ applications for HR, Corporate and IT business functions. Responsible for problem management, project engagement, and escalations from Level 1 support team. Primary functions are to reduce system downtime and resolve recurring issues.
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
January 2005 — March 2006 (1 year 3 months)
Responsible for Level 1 & 2 application support for global HR, Corporate and IT systems. Trained and integrated new Level 1 support team in Malaysia. Migrated 60+ batch jobs with dependencies from Windows Scheduler to Control-M.
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
March 2004 — January 2005 (11 months)
Responsible for Level 1, 2, & 3 support for global HR applications. Participated on team to develop Software Configuration Management processes and training for CMM Level 2 Certification. Led Software Configuration Management training for the HR, Corporate, and IT systems teams.
(Public Company; 10,001 or more employees; DELL; Computer Hardware industry)
August 2001 — March 2004 (2 years 8 months)
Served as developer on multiphase projects to deploy the core HR system of record globally. Responsible for the deployment of application and database code to all environments. Created Software Configuration Management processes used by team in US and Brazil. Served as Software Configuration Management Administrator for entire organization.
(Educational Institution; 1001-5000 employees; Higher Education industry)
June 2001 — August 2001 (3 months)
Served as developer on project to record campus crimes and incidents for the Division of Student Affairs.
BBA , Management Information Systems , 1998 — 2001
1996 — 1998
new technology, triathlon, guitar
Eagle Scout Award