
Technical Account Manager at Yahoo!
San Francisco Bay Area

Technical Account Manager at Yahoo!
San Francisco Bay Area
Team player with strong communication and computer science skills with more than 6 years experience sales and production environments; working closely with technical and non-technical clients, internal sales, product and engineering teams.
(Public Company; 10,001 or more employees; YHOO; Internet industry)
August 2008 — Present (1 year)
Yahoo Search Marketing
(Public Company; 10,001 or more employees; YHOO; Internet industry)
November 2005 — February 2008 (2 years 4 months)
• Provided technical expertise to help customers and 3rd parties build relevant, compliant and high performance XML feeds for Search Submit Pro
• Troubleshot technical issues including feed problems and server errors
• Developed and delivered training programs for both technical and non-technical partners and customers to improve search marketing strategies
• Worked with Yahoo legal and marketing departments to document and disseminate feed building best practices to partners and customers
• Initiated and lead projects increasing the value and benefits of individual category and customer campaigns including seasonal optimizations and creative template structure improvements
• Wrote custom scripts for extracting and analyzing search data from Yahoo! internal tools
• Worked directly with customers to build and improve comprehensive data dumps for multiple Yahoo Search Marketing products (SSP, Product Submit, Travel Submit, Sponsored Search, Smart Ads)
(Public Company; 1001-5000 employees; MFE; Computer Software industry)
March 2005 — November 2005 (9 months)
As a member of the Web Services UI Team at McAfee, I worked directly with Product Managers and the Sales and Marketing team to make changes to content, dynamic pricing, images and layout on the consumer and corporate sites.
• Adhering to W3C Web standards, regularly recoded legacy pages using XHTML and CSS
• Created XML data files for translating content into 12 different languages
• Modified, navigated and deployed files within a complex system of development, integration, and production servers
• Worked with Product Managers to implement changes across McAfee site including creating and updating product pages, catalog pages and up-sell flows on all localized sites
• Developed and modified dynamic expiry flow and auto-reminder pages to target customers coming to the end of their subscription periods
(Self-Employed; 1-10 employees; Publishing industry)
January 2001 — December 2004 (4 years)
• Designed, implemented and maintained Web site which includes: product descriptions, magazine content, audio files and a PHP driven e-store
• Wrote, edited and proof-read the majority of the articles in the 15 issues of Cool Beans! Magazine published to date
• Compiled and mastered CDs, records and web audio files
• Coordinated magazine printing and CD manufacturing for 15 issues and over 20 records
• Sold magazines and CDs through distributors as well directly to the public via coolbeans.com
(Privately Held; 11-50 employees; Music industry)
February 1999 — December 2000 (1 year 11 months)
• Managed content of mordamrecords.com including copy editing, product descriptions and digital audio files
• Monitored, troubleshot and updated record label press releases
• Maintained email server via UNIX shell
• Interacted with 30 different record labels and magazines updating Web content for their releases
• Optimized web site keywords, content and meta-tags for search engine accuracy and placement (SEO)
(Non-Profit; 11-50 employees; Broadcast Media industry)
1991 — 1993 (2 years)
• Prepared systems for tracking and maintaining fundraising data. Modified and generated reports on an as needed basis.
• Provided ad hoc development and programming of databases used by the station for tracking memberships, donors, and fundraising. Fulfilled ad hoc report requests.
• Created/updates renewal, additional gift, acquisition and other mass mailings.
• General PC and Mac Technical Support
2006 — 2007
• Introduction to PHP - 2007
• Advanced Excel classes (macros, pivot tables) - 2006
• PowerPoint Presentation Skills - 2006
2002 — 2003
• Introduction to Perl Programming - 2003
• UNIX Made Easy 1 & 2 - 2002
BA , Communications Arts and Science , 1989 — 1992
Internships:
KPFA Radio, Berkeley, California
Crown Point Press in San Francisco, California - Art Printer
Shot and Produced Video Documentary about Redwood Summer timber protests in Arcata, California